Seller can't send a return shipping label and I c can't buy a return shipping label (international shipping). And PP will charge a recalcitrant seller a $20 or so fee for refunding when they don't cooperate. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. I'm in Prague". If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Sorry this information wasnt helpful. Now there is a message from the seller that they can't send a return shipping label. If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. You haven't provided me with a return label or the funds to purchase one myself. I was under the impression that according to eBay policy, the seller has to provide the label . You can either pay for an eBay return postage label, or send the item back using a carrier of your choice. Since the seller is from China, they have to send you the funds to pay for the return shipping. I'm nto trying to scam anybody. You can also find more information in our full article below. (I think Customer Service agents are allowed to extend that time period for international transactions.). Actually sending a partial refund for the shipping label wouldn't have been an acceptable way to do that. Weigh yourself while holding the package, and then weigh yourself alone. You don't have to package your item in a shipping box. Don't open the chargeback unless the eBay Dispute goes against you though. Copyright 1995-2021 eBay Inc. All Rights Reserved. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. Here you can discuss all things shipping with other members. The seller is responsible for paying the return postage, this is their problem, not yours. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. ", Birth certificates show that you were born. When you use an eBay label, tracking is automatically included. 11:01 AM Does this option not appear on the screen until after three days? Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Oh - missed that. 05-25-2022 After completing the steps, you'll receive a QR code. Here you can discuss returns with other members. You'll see an estimated cost for the shipping label, but you won't be charged until the buyer uses the label. Simply print the label on normal paper and tape it to the package. Ifyou use an eBay returns label, tracking details areautomatically uploaded. If your stated policy is that the return shipment costs are the responsibility of the buyer, you can deduct the postage from the refund . He said he'd sent a message to the seller to send me the label, and if the seller still refuses after 3 days, a decision could be made in my favor. I was under the impression that according to eBay policy, the seller has to provide the label when it's not as described, so I was a bit surprised eBay would send a message like that. Adding tracking details to your return helpsprotect against delays or issues in the refund process. Now I'm supposed to send items back. . I was sent the wrong DVD from the UK. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? https://twitter.com/askebayhttps://www.facebook.com/eBay/. The seller either has to provide you a pre-paid label or send you the money to return. They're just hoping you don't know that. They were very helpful but said I would need to wait until the 30th. Email the PDF label to the buyer, or send it as an attachment in a message on Etsy. Just keep it in mind. Privacy Policy. The seller is responsible for paying the return postage, this is their problem, not yours. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any . Please select what best describes the information: Thanks! Would you like to get help at the customer service hub? For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. Seller "can't send a return shipping label. returns, This isn't the information I was looking for. When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. In addition, if you're using Microsoft Internet Explorer, follow these steps to adjust your page caching: In the toolbar, select 'Tools'. Before you can send an item back to the seller, youneed to start a return. Or if you can use the same packaging, let them know so they can use the same dimensions. your return. Seal your box with plastic or nylon tape at least two inches wide. What I absolutely don't want to do is pay for the return shipping with my own money and then just hope they refund me which I highly doubt they will. Is there a time-limit by which the DVD must be back with the seller ? Get $5 in free postage to use during your trial. I tried suggestions from websites to get around this message, but I was not successful. Limit the Use of My Sensitive Personal Information, $5 in USPS postage to use in trial period, USPS rate discounts you cant get at the Post Office, Only $19.99 per month plus applicable taxes, if any, including the first month if you stay past the 4-week trial. Get Your Package Ready. You could also (politely) demand of the eBay rep that the Dispute be closed in your favour immediately because of the refusal to send a return shipping label. If you dont ship the item back by that date, we may close your request and you will not receive a refund. I called Ebay and they don't know why he can't send me a return shipping label since we're both in the USA (probably just lying like i said). Buying used phones requires a little bit of willingness to learn.". Contact the seller for a return shipping label. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. Cookie Notice Printed return shipping labels do not expire and can be mailed at any time. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. It's just part of how the sausage is made. Return shipping costs when you use an eBay label. There no other option in my city. Tip 03:38 PM. What should I do in this case? I'm in Prague. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. Don't trust them. Once the waiting period has elapsed, you should see a link to click on in the Resolution Center to ask eBay to step in and enforce the Money Back Guarantee. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. So I will turn to ebay and see what they will do. You can choose whether to accept returns if a buyer changes their mind about a purchase. 03-14-2018 Along with the return, eBay notified me saying that the seller cant send a return shipping label and to contact them to arrange return shipping since theyre still responsible for shipping cost. You can chat with other members about anything to do with buying on eBay. Enter a message to send to your buyer along with the return label. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. If you are using one of the European sites while in Prague, you may want to login to it and post this topic on its community boards. I had paid directly with credit card through eBay (not Paypal). 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I'm about to go camping&hiking for 11 days and obv won't be carrying some broken keyboard with me to a random post office. Having a hassle-free return process not only impacts customer relations, but also the ability to easily and quickly process returns internally. Customer Service reps have a quota and will say anything to get you off the phone. If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. Are you sure you can't send it USPS Priority International? If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? Was it a Not As Described reason? If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. I thought the seller had to provide a mailing label. What kind of return did you open? Typically shipping software is used to create return shipping labels. A strong shipping strategy is key for a successful holiday. I contacted moviemars again, as they now tell me that they will not pay for return shipping unless there was a problem at their warehouse, or a problem with an inaccurate listing. Welcome to the eBay Canada Community your community. Chargebacks go through PP. Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. There is the possibility that you won't see the 'ask ebay to step in' link if the seller has already agreed to a return.

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