In the end, Poshmark sided with the buyer. From there, they can lodge a problem or launch an order inquiry within three days of purchase of the item they find unsatisfactory. But if you cant find the product on Google, then youd have to describe it to the best of your knowledge. Look for things you can use to defend yourself just in case the buyer is being dishonest. I just recently started an online store and I am also an online content creator on multiple video hosting platforms and am sending packages to people who watch my channel. Select on your email address. Its difficult for Poshmark to determine whether or not it exists since they can only rely on what each party states. If you wanted the package back because something happened or it wasn't deliverable a PO Box would be the best option. If there are no issues, the buyer is refunded the money and the seller can relist the item. But don't trust the post office to store return info in their tracking info. To initiate a return and refund, file a claim on the Poshmark website or the app. I politely responded that that was an issue of fit rather than item not as described. Poshmark is an online marketplace where users can sell secondhand clothing, home decor, and other items. Poshmark HQ 203 Redwood Shores Pkwy, 8th Floor Redwood City, CA 94065 See Map. The item was described as a NWT dress with one slight flaw. I've been a faithful posher for over 5 years selling 1,060 items so far. In these situations, the resolution is simple; I direct my response to Poshmark: Poshmark Team, I appreciate that the buyer has brought this to my attention. I'd just like to stay anonymous. I advised in the case chat to Poshmark that it was a dolman type of sweater, and that the fit was boxy and sized as M/L. It's important to pay close attention to a listing before buying from Poshmark, as all sales are final. I've been a faithful posher for over 5 years selling 1,060 items so far. Bree is a lifestyle blogger, mom, and wife based in Virginia. Another month just flew by. . Maybe I'm a little embarrassed someone I know IRL would find out I'm selling my clothes? Username etc. They also won't refund an item that you just don't want anymore. Select from a previously saved address or add a new one by selecting Add Address'. 4. On the web. And these were not pictured or even mentioned in the descriptions. "Not matching the description" can include receiving the wrong item, a damaged item, a fake item when you ordered from an authentic source, and more. This piece was very well said. For sales above $15, Poshmark charges 20 percent of the . If Poshmark denies the return, the sale will close and the funds will release to the seller. The original listing included a photo of the discolored tag, and described it accordingly. Why would a seller risk their business with such dishonesty? Read on for more information about Poshmark's return policy, and how to initiate a return on Poshmark online or through the mobile app. The day the buyer received it, she claimed it wasn't "long enough". Ive seen lots of listings on Poshmark and other marketplaces with just one line of description. You can turn off email and push alerts for the parties, at least. The CVV code is used to verify that you have the physical card in your possession and helps reduce the risk of debit or credit card fraud. Hey everybody. Just this week, I sent a wool blend pea coat to a buyer who paid $44. Once you have this out of the way, buyers wont have to ask you for measurements or return your product because of inaccurate measurements or fit. As frustrating as that statement can be, there is truth to it. But if not, just accept it and learn from it. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please consider this as my acceptance of the return and process the return label accordingly. There are people who have said they remove it but you are taking a risk of it not getting to your buyer and possibly not being returned to you. Yes, the buyer may lay false claims but try to keep your cool. When people shop, theyre excited and counting days to receive their order and start enjoying it. Unauthorized use and/or duplication of this material without express and written permission from this sites author and/or owner is strictly prohibited. I was googling for this very issue and come upon your blog. Any other new and upcoming apps that may be better for sellers with closets of +300 items? On sneakers, you'll sometimes find them under the tongue of the shoe. Do I need to put a return address on packages that are shipped via flat priority mail ? The buyer can make a case that you didnt show how new or worn the item is. As a reminder, this subreddit is not an extension of official USPS customer service therefore inquiries by customers may be removed by mods if a question is answered by the FAQ or the post is in violation of our rules. Interacting with my videos not only helps me out but also makes me smile! Do not try to handle this outside of Poshmark, or outside of the case chat. Just this week, I sent a wool blend pea coat to a buyer who paid $44. The platform has over 80 million users, with over 200M available listings. Click the order for the item(s) you wish to return. So I thought Id talk about Poshmark returns because I had to open a case against a seller recently. One was the size of an adult hand, and the other would fit my thumb. Yes, you can say it was in great condition when you shipped it, but the buyer received it damaged, and they can open a case against you. Now after one or two Poshmark returns, youd want to make sure it doesnt happen anymore. I listed 8 photos in great lighting that showed the condition, every angle, and included the length. Select Order Not as Described. I addressed Poshmark advising that I sold a pre-owned item in good, clean condition, free from excessive wear or staining. Support Center Mercari VS Poshmark Which Is Better For Selling Online? 6. Has anyone else had any luck with returns as a seller or just similar cases? Select Edit to edit an address or select Add Address to enter a new address. If you have pictures of pilling, mention in your description check #3 for a picture of flaw. Then check the pictures of the listing, and your description to see if you missed anything. Poshmark return cases take only a few days, or less than a week to resolve. But waiting for days and not getting any update can be frustrating. How to change name or address on a poshmark shipping or return label.All links mentioned can be found here:https://www.erikaslinks.com/Follow Me:Instagram | TikTok | Pinterest: @stylisterikawithak Check out my cruelty-free, plant-based, luxury hair and skincare line: https://www.roxdollcosmetics.com/Follow ROXDOLL Cosmetics on Instagram: https://www.instagram.com/roxdollcosmetics/ re:For my entire reselling playlist, click here:https://www.youtube.com/playlist?list=PL1A9P1C7h4owlgeW_ci8TP_HMLZ7c_CNIso many questions answered in previous videos, with so many new videos coming soon.https://poshmark.com/closet/stylist_erikaSign up for poshmark with my code STYLIST_ERIKA to save $10 on your first order. Cookie Notice To change your shipping or return address, click on Change' next to your address. Sorry for the newbie questions ! They approved her return stating "missing button" and I should be more careful when listing and pay attention to detail. Open the Poshmark app for Android or iOS. Click on your profile picture to reveal the dropdown menu. Select a reason for the return. 2. I suggest everyone who feels the same annoyance to write support to let them know how irritating it is that blocking doesn't completely remove someone from your search results. Select . Privacy Policy. Go to the Poshmark website, and log into your account. She stated that the odor from the sweater was so offensive that it had to be double packaged and put in a completely closed off room since it was causing her to have a reaction to it. Required fields are marked *. Select My Addresses. In the third case, the buyer asked if there was a defect in a certain area of the item. Cookie Notice If it is your fault, accept the return and let the buyer get their refund. Its hard to determine when this is enough. Archived post. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I'm getting fed up, at least the last 2 " item not as described returns" the buyer didn't damage the items and I was able to resell easily. Had I actually listed medium/large in the description itself, it may have helped my case. Click on your profile picture to reveal the dropdown menu. You can also reach out to the seller for additional details, measurements, or photos if needed. I indicated medium as the size, included a picture of the tag, but made the mistake of not including the M/L part in the description. Each of these cases were different, but I always directed my comments towards Poshmark and kept my responses based on fact. They first stated that the sweater was worn more than I had stated, as it didnt fit right. In cases like this, the original listing is absolutely crucial. You can put their address as a return address as well. If you like my videos, my vibe, my life hacks, makeup tutorials, DIYs, my decluttering videos, sharing in my very slow journey to minimalism, and of course my painfully honest reviews; please take a minute to like this video, subscribe to my channel, and hit the notification bell so you will be notified when I post my next video. If youre going to ship late, let the buyer know thered be a delay, and they would understand. I do feel like people like to see a real face as a buyer-- at least I do. Poshmark doesn't offer returns for fit issues or late deliveries. Select Order Not as Described. Whats the length of the dress, is it mini or midi? POSHMARK RETURN POLICY | STOP DOING THIS | POSHMARK TIPS 2021If you want to learn how to sell on Poshmark, you have come to the right place! and our Cookie Notice By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. When I received the sweater, it was in the same condition that I shipped it in, without any staining or odors whatsoever. In this case, I sold a sweater that was one of those in-between sizes. My username includes my unique first name and my profile pic is me. New comments cannot be posted and votes cannot be cast. 0 0. On the web At this point, theres nothing much we can do as sellers. Reddit and its partners use cookies and similar technologies to provide you with a better experience. ROXDOLL offers professional quality cosmetics, made in small batches, made in the USA:https://www.roxdollcosmetics.com/Use the link below to take a peek at my favorites on Amazon. Select Edit to edit an address or select Add Address to enter a new address. I have never worn or washed this NWT dress, which was purchased in this condition. (9405511109483873533427) and contacted USPS. Go to the Poshmark website, and log into your account. 3 How to start selling on Poshmark 1. Out of these three, one buyer won, and the other two cancelled their cases and kept the items. Scan this QR code to download the app now. Approve a return. Selling on Poshmark is a lot of work, and missing things are not uncommon, so youre not alone. New comments cannot be posted and votes cannot be cast. Cookie Notice So dont worry about it. But for the first time, I had to return a Poshmark purchase. Since that last post, Ive had a total of six cases. Select Submit. Once a buyer gets a notification of shipment, theyre excited and waiting for their new buy. Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. According to Poshmark's return policy, a buyer can only submit a return request for the following reasons: The item received is "not as described" (e.g. You dont have to pack the item with tissue paper ad fancy ribbons, which is good but not necessary. 4. I'm more mad that i'm receiving a damaged item back that I will have no chance of reselling. Thoughts? 7. c#; asp.net; vb.net; Share. Select Edit to edit an address or select Add Address to enter a new address. Thank you. For more information, please see our Reddit and its partners use cookies and similar technologies to provide you with a better experience. For sales under $15, Poshmark charges a single flat rate of $2.95 and sellers keep the rest. Add a title and description 4. I guess it's fine for now but ideally I don't really like having my actual address attached to an online account if multiple sales are involved. Its unintentional, but it happens. Select a reason for the return. Outcomes are typically return approved, denied, or funds released to both parties. They never addressed her complaints about odor, stains or condition. You can use stock photos to show the fit of a product, so the buyer has an idea of the style. Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on Tumblr (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on Reddit (Opens in new window). Thats not the sellers fault, the outfit just doesnt work for the buyer. New comments cannot be posted and votes cannot be cast. I dont personally own a tag machine. Upon receipt of the dress, the buyer maintained that I had sold her a used dress because of the label discoloration. Dont worry you (seller or buyer) wont be billed for it. I requested for more information, and she provided it. Shop Categories Women Men Kids Home Electronics Pets Handbags Shoes Jewelry & Accessories Makeup Dresses Popular Brands Nike Michael Kors Louis Vuitton lululemon athletica . ThredUp VS Poshmark: Which Is A Better Closet Cleanout Platform? Select My Addresses. How to change name or address on a poshmark shipping or return label.All links mentioned can be found here:https://www.erikaslinks.com/Follow Me:Instagram | . Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. 23 7 7 bronze . Create a free Poshmark account 2. Poshmark, Inc. Headquarters in Redwood City, CA. 10 pinkwoodgrain 4 yr. ago Thank you <3 2 Its important to handle all cases, no matter the reason with a calm, professional tone. Theres always a chance that we may miss something. Photos are attached for viewing.. Excerpts and links may be used, provided that full and clear credit is given to Jennifer R and This Mommy is Real with appropriate and specific direction to the original content. Go to your account by clicking on your username -> Click on My Purchases -> Select the order you would like to file the return case on -> Click on Problems/Order Inquiry -> Click on Order Not as Described -> You will need to select a reason for the return -> Next you will be asked to provide a description of the issue with the item . Select Done On the web Nick Nick. Runs big, runs small (mention it if thats the case), or true to size. Before responding to the case, make sure to read the reason why the buyer wants a refund. Just follow the steps below. Also is there a way to unsubscribe from pmeditor and the brand parties or whatever? Keyword stuffer, absolute pain in the ass cluttering a brand thread. Poshmark sellers have 5 business days to ship but it doesn't mean you have to wait till the last day to ship without communicating with the buyer. It was washed and hung to dry prior to being listed, and there were no odors. How Much I Have Made So Far Blog Income Report, September/October 2021 Blog Income Report $714.34, How To Sell On Facebook Marketplace | How It Works. But, this is where professionalism matters the most. 6. And I wonder if the seller thinks thats enough information to help a buyer purchase your item. Your return address is the address that will be printed on the top left corner of the shipping labels that we email you. Select My Purchases. For some reason, she changed her mind before Poshmark even responded and kept the item. I said no. ETA: Thank you guys so much for the advice and great suggestions! Thank you. They are CHEAP when it comes to your privacy. On the web Select your order. Press J to jump to the feed. Select My Profile. Anyway, I had to send pictures of the flaws, and the case was resolved, and I got a full refund. The poor customer service along with the 20% fee is really starting to push me away. One of the best tips for selling on Poshmark is to open a P.O. Now I laid low and figured poshmark would obviously see this was a scam and the buyer damaged the item in hopes of getting a return. In the app. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Its difficult to know how Poshmark would have responded here, but its important to show that as a seller, I confirmed the shipment, and followed through on my part of the transaction. You didnt mention if it has any flaws if it is true to size, or whatever. If it goes in your favor, great. Deny a return. If not, learn your lessons and make sure it doesnt happen again. The buyer opened a case not too long after receipt. No and no. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Again, cases can happen from time to time, and are generally not reflective of your success as a seller. The buyer became very agitated with my statement and then stated the sweater was filthy. But the past few months it seems "item not desicribed" return cases are getting out of hand. Take photos of the item 3. So if a package cannot be delivered, it will be returned back to you, the sender. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. No, an open case wont affect your Poshmark closet. Box stands for Post Office box. I've just started to get active on posh selling my old clothes. Follow This Mommy is Real on WordPress.com. To change your email address: In the app Go to your Account Tab(@username). Add images that clearly depict the reason for the return and include a description of the return. You will receive a one-time useverification codeto enter on the verification screen. As a seller, we feel provoked to act out against a statement like this. I got the confirmation that the package was delivered to the Poshmark . Do you try to stay anonymous? It it possible to motify the postback address so I can omit the default.aspx from the client browser? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Despite the facts that Poshmark does not include dual size option, and that I included a photo of the actual tag, they stated that I didnt accurately represent the sizing. My username includes my unique first name and my profile pic is me. To manage your addresses: In the app Go to your Account Tab (@username). Enter your email address to subscribe to this blog and receive notifications of new posts by email. To avoid Poshmark returns, make sure you ship as quickly as possible. Poshmark notes that a buyer can initiate a return if they don't receive their item, or if the item they received doesn't match the description on Poshmark. One of the Posh Tips we like to share with our sellers is to be extra descriptive in the listing to avoid any possible concerns regarding condition and to best set their buyers expectations.. Select your order. Apologize to them, and move on. She then turned around and claimed the item was missing a button, including a photo of where she had clearly ripped off the button. I feel reassured that I handled an unhappy buyer appropriately but it still stings to be accused of something untrue. Select Submit. Package, ship and get paid 4 Tips for selling more on Poshmark Respond to comments quickly Attend Posh Parties Send offers to likers 6 Selling on Poshmark FAQ How do beginners sell on Poshmark? Returns must be shipped back to the seller within five days in order to be eligible for a refund. So show your pictures alongside stock photos. If Poshmark verifies your return claim, they'll send you a shipping label you can use to return the item to the seller, and refund your money. Read more, Last Updated on February 25, 2023 by Bree Are you wondering what Thredup processing fees are and what you should, Read More Thredup Processing Fees What It Means & What To DoContinue, Last Updated on October 25, 2021 by Bree If you want to know which of these two is a better, Read More ThredUp VS Poshmark: Which Is A Better Closet Cleanout Platform?Continue, Last Updated on September 3, 2021 by Bree I started my blog sometime in 2018, and this is my first, Read More How Much I Have Made So Far Blog Income ReportContinue, Last Updated on February 24, 2023 by Bree So I thought it would be nice to share my blog growth, Read More My Blog Growth After Blogging For 1 YearContinue, Last Updated on November 5, 2021 by Bree Whew! If you are adding or editing an address, you may be prompted to complete our Not the type that breaks on the way and the item is already getting damaged on the way to the buyer. 2. On the web Poshmark isn't going to do shit unless enough people complain. I contacted the seller who said they are size 9 and she would not refund or accept a return. Its even difficult to refute something like this, because your statement could incite unwanted actions from the buyer. for full details. Select Done. While Poshmark's digital marketplace is safe, secure, and private, there is always some risk involved in buying online. When someone states that you purposely sold them a dirty item, its difficult not to be defensive. I am attempting to hide the document name from the user by using a folder with appending querystring in the following format: . To change or add your address: In the app Go to your Account Tab (@username) Select My Addresses Beside your current address, select Change Note: If there are no addresses on file, select Add Default Shipping Address or Add Default Return Address. Box. In the span of a year, thats a pretty low amount of cases. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I sincerely apologize for the inconvenience and accept the return. I love reading and responding to your comments!Here are some additional ways you can show support for me and my efforts:You can show support for my small business by shopping ROXDOLL Cosmetics for the best in hair, scalp, and skin care. I have reviewed the listing, and agree with their findings.

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