A second option is to press the Mute button at the top of the Dot while watching TV or listening to streaming services. Turn on or off the TV: "Alexa, turn on Fire TV" or, "Alexa, turn off Fire TV." Change the volume of . Spotify vs Amazon Music: Which Music Streaming Service Is Better. At first it was only affecting 2 of my echo dot 4th gen devices. I then factory reset the Echo device and proceeded with my return. How to Set up Spotify on Amazon Echo for Playing, Part 3. I currently have accumulated 6 devices that I can't remove from my Spotify, making finding the real ones a pain in the ass. You can also improve your Dots responsiveness with Amazons Voice Training tool. Restart any Echo device that isn't working with multi-room audio, then check to see if multi-room audio works. Step 4. All of this is doable thanks to a feature known as Guest Connect. So, if you ask Echo to play an artists song, the device might just tune into a radio station on Spotify which might be experiencing issues. For more information, please see our If that makes you uncomfortable, it's time to head into the Alexa app. All other devices stay unavailable. One of your Dots coolest features is its ability to rock your gym playlists using a handful of music-streaming skills including Spotify, Apple Music, and TuneIn. In the web app this is even worse, because the inactive devices aren't even greyed out. To reboot your Amazon Echo, unplug it. Get Guiding Tech articles delivered to your inbox. Any other ideas? Lets check the fixes for Echo not playing music from Spotify. Amazon's Guest Connect feature lets you listen to your own music and news stories on another persons Alexa smart device. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Go to Spotify and choose one of all your playlists on Spotify. Keep in mind that if you subscribe to the Amazon Music Unlimited Single Device plan(Opens in a new window), you will not be able to listen to your music on another person's Echo. If youre still having trouble, try resetting your router and modem. Adam Gorden is an experienced writer of ViWizard who is obsessed about tech, movie and software. I am having the same problem. I even moved it to a different room to see if it was out of WiFi range but that didn't make a difference. Use Spotify Free and ask Alexa on your Echo smart speaker for: Instruct any guests who want to use your Echo to do the same. I also removed Alexa from the list of apps in my profile. Or maybe you want to give an Amazon Show to a family member or friend to make it easier to communicate with them. Then, reconnect and relaunch. I've followed all of Amazon's recommendations in relation to removing the skill, removing the account, resetting the device etc and nothing has worked. You may unsubscribe from the newsletters at any time. At the moment, we haven't received any new reports about it to create an Ongoing issue, but rest assure that if we start receiving a spike in contacts, it'll be reported accordingly. Arabic (SA), English (AU), English (CA), English (GB), English (IN), English (US), French (CA), French (FR), German (DE), Hindi (IN), Italian (IT), Japanese (JP), Portuguese (BR), Spanish (ES), Spanish (MX), Spanish (US), Your recently viewed items and featured recommendations. Its important to link your Spotify account properly to the Echo device using the Alexa app. The Amazon Echo Dot and Echo Link are two handy little gadgets for bringing Amazon Music to an old-school audio systems or hi-fi. It may stop responding to your Alexa voice commands or run into problems playing music. Here, you can discover which devices are compatible (Alexa is generally excellent about support via Alexa skills and other compatibility) and log in to them so that Alexa can control them. Echo Dot is Amazon's most popular voice-controlled speaker, now with improved sound and a new design compared to the previous-generation Echo Dot. Zion is all 4 devices in the house and when I play through this, it does play through the 4th gen Dot! Launch ViWizard Spotify Music Converter on your computer and then the Spotify app will be opened automatically. On Echo Dot, kids can enjoy kid-friendly Audible books, interactive games, and educational Alexa skills. So instead of support helping, we're just being asked to stab in the dark on their behalf. While troubleshooting for myself and as instructed by the amazon support I tried multiple times to hard-reset the echos, disconnect alexa in the spotify-apps (in the account management) , uninstall the Spotify skill, setup the echo dots again and reconnect spotify. After trying it out, I decided to return the device. Using Multi-Room Audio, you can control music playback on Echo speakers with a different Echo. Tap the menu in the top-left and go to Settings then select Music & Podcasts. Interstingly it only happens to my Echo 4th gen, my older Echo 3rd gen does not have this problem. Before setting up Spotify on Echo, make sure that your device is compatible with Spotify. It then responds that it will play, but no sound comes out. Say Alexa, play some jazz or "Alexa, play some classical music., You can also direct Alexa to a specific music service by saying Alexa, play some music from Pandora or Alexa, play some jazz from Apple Music.. ; Select Spotify and follow the on-screen instructions. 6. Unplug your Dot, wait 10 seconds, then plug it back in. 4. Alexa is designed around your voice. What to do if your Amazon Alexa app is not working, Best Amazon Alexa accessories: lights, plugs, thermostats, cameras, and more. Thanks for reaching out about this in the Community and sending over all this info. Step 4. 3. most common Wi-Fi problems (with solutions). Standalone units offer greater power and much better Wi-Fi coverage. Once youre connected, you can now request your favorite music. I've been experiencing this as well for a couple of weeks now. If a smart device connection drops, check the device app and the device's Wi-Fi connection. Thats why weve put together this guide. 2023 Guiding Tech Media. Echos can use Amazon Alexa to control a variety of smart devices, which you can set up quickly in the Devices section of the Alexa app. These days, most router-brands offer dual-band options, letting you assign your Echo Dot to either a 2.4GHz band (better over long distances) or a 5GHZ option (a stronger connection for devices closer to the router). 3 - If Spotify is not set up, tap 'Link New Service', select Spotify So you need to add the correct Spotify account to the Alexa app. Log in your Spotify account and choose to play a Spotify playlist. Often during initial setups, Internet service providers (ISPs) will provide their own all-in-one modem/router combos. Select the Echo Dot thats giving you trouble and scroll down to Wake Word. Fix Amazon Echo problems with communication, privacy, and more with our quick guide and the Alexa app. Step 3. Check Your "Default Music Service" Settings. Download and open the Alexa app to set up your Alexa device. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Given the above, how can you obtain earlier versions of the app? 2 - Open the menu, go to Settings, then Music Keep in mind that many smart devices require a 2.4 GHz band. I hope the issue does not reoccur but because Spotify and Amazon cannot explain well what caused the issue, I am not confident that this wont happen again. Would be great, if you could have a look at this issue, Spotify. Tap the Agree and Continue button and go through the setup process. Let's get started now! Your friends start laughing off your new gadget, and you start wondering if you wasted $35 on some glorified kitchen-counter ornament. I spent seven years writing breaking news for CNET as one of the sites East Coast reporters. Unfortunately I might jump into the Amazon music wagon is this does not get solved quickly. The easiest option by far is to simply change the wake wordin the Alexa app by tapping Devices at the bottom of the home screen. If your router has both 2.4 GHz and 5 GHz networks, connect all your Alexa-enabled devices and your phone to the 2.4 GHz network. Same thing happened to me recently. Sure, you are able to use Spotify on Alexa Echo now. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you have more than one Echo Dot in the house, or more than one family member uses the same Dot, you can also set up different voice-profiles for everyone, which your Dot can easily switch between. Youll also need to make sure whoever youre trying to call has approved you as a Drop In contact. If youve done all the troubleshooting you can do, just shut down the music stream, wait five to ten minutes, then reboot. For that, follow these steps: Step 1: Open the Alexa app on your phone. Perform a factory reset only on the devices that aren't working with multi-room audio, as you'll have to set up the device again, reconnect it to Wi-Fi, and add it to your Amazon account. If the above doesn't help try creating anAmazon Householdwhichallows you to have multiple profiles in the same account, and you can link your Spotify account to your own Household profile and use the smart speaker you want, even if someone else is using another one in the house. This solution may surprise you, but a few Spotify users have suggested that if shuffle was enabled the last time you listened to Spotify, it will cause problems with Echo. To delete it from the device list, I tried every step and protocol listed above, several times and unsuccessfully. But I performed logout/login in of alexa/spotify, clear cache for alexa/spotify, clean installed alexa/spotify, logout everywhere alexa/spotify, disabled the show local network devices only in spotify setting, gave all the permissions to alexa/spotify even though they didn't asked me, provided alexa access to read everything on phone screen in accessibility settings, disabled alexa integration in spotify desktop browser/disabled spotify integration in alexa app, ran lower version apk of alexa/spotify, disabled spotify skill in alexa app then reenabled, logged in to 2 separate alexa and 2 separate spotify accounts and mix and matched the 4. Amazon suggests keeping it within 30 feet of a router. Tap on the three-dot icon next to the speaker and select Forget this device. This helps Alexa get better acquainted with the wayyoutalk. It plays on the 3 devices, since this group is listed as a single device in the Spotify app. Spotify keeps on adding new countries to the list. Not to worry though: Most of these bugs have simple solutions to get things back on track. Not sure exactly what I did that fixed it, but here's what I did do, so if someone else wants to try recreating any of these steps 1. None of them should have the same names. Yeah, thats how I "solve" this as well.So this is a current problem (that's hopefully fixed soon) and not a problem thats specific to me? In the Alexa app, go to More > Settings > Your Profile & Family and select your name . If youre not sharing the Dot with any family members, keep it in your room or office so it wont have the opportunity to hear other voices. You may find that music doesn't play on one or more of your Echo devices, or that one or more Alexa-enabled devices are unreachable during setup. ViWizard Spotify Music Converter will give you enough horsepower to download Spotify music for playing anywhere. This is a privacy feature on Alexa devices. Sometimes, all it takes to reprimand these little hiccups is a couple of hard resets. Jeremy Laukkonen is automotive and tech writer for numerous major trade publications. Since Echo devices update automatically over Wi-Fi, you need to let it sit for a while (half an hour, maybe) and it will receive an update automatically. You can disable it from the desktop apps too. Next, you should try unlinking your Spotify account and Skill from Echo. If the devices aren't, multi-room audio won't work. If you have any additional questions, don't hesitate to ask. tl;dr You need to disconnect your Spotify account from an Alexa device before performing a factory reset. Once in a while though, songs will freeze up mid-play or your Dot wont connect to these services when you tell it to. Choose Rename playlist from the menu. - Their Spotify service returned however - I am now left with a '[Other persons] Echo' in my device menu that says "Unavailable for listening on". Part 1. A multi-room speaker setup is also in the list as unavailable despite me deleting this in the Alexa app. Step 3. Then plug it back after 10-15 seconds. Note: This doesn't include partner devices (e.g. This also wont help much if your own name is Alexa, or close to it. The app will then walk you through a speaking exercise where youll be asked to repeat 25 phrases at your normal talking-volume. If your Echo sometimes recognizes you and sometimes doesn't, practice speaking clearly and consider turning on the Adaptive Listening mode in Alexa App Settings. Thank you for your reply and confirmation. So if you are unable to listen to Spotify, the lack of a premium account could be an issue. Confirm on the next screen. Then click on Remove access next to Alexa. Why does Alexa suddenly stop playing music? How many times have you uttered a command and Alexa powered Echo didnt respond? First, open your Alexa app. I then re-set up the Echo by connecting it to my Amazon account. Select the name of the checked connection and then tap Disconnect. Step 1. 5 - Tap 'Default Services' and then select Spotify as the Default Music Library, and also select Spotify as your Default Podcast Service. Simply transfer Spotify music to Windows Media Player and sync Spotify music to Amazon Music. If I start playing in one of the 3rd Gen echo devices, it has no problem, and when I try to switch the device via the Alexa app it freezes for an instant, as if it errored, and then stops playing. Alexa unexpectedly stopping playback can be caused by a number of factors. You do not have permission to remove this product association. Find out which is the best streaming service for music from the next link. The Echo Dot boasts countless convenient features such as notifications, calendar reminders, delivery messages, and kitchen timers. All Rights Reserved. For instance, Alexa, play my Super Nova playlist. If it still doesnt work, take a look at your Spotify playlist names. Alexa app (phone): Disable the Spotify skill. I've also written two books for Wiley & SonsWindows 8: Five Minutes at a Time and Teach Yourself Visually LinkedIn. After performing all troubleshooting steps above, I ended up breaking my remaining two 3rd gen echo dot devices too and I went rock bottom because all 4 of my echo dot devices were no longer getting detected by Spotify even after repeating all the steps above. Assign a simple, unique name. That's why I don't know the last working version. I have a device in my Device menu I need to remove but cannot as it is 'Unavailable'. You can also do it on the web. If you use one music service to the exclusion of others, visit Music & Podcasts in the Amazon Alexa settings. Dots will always perform most optimally away from things like noisy dishwashers, dryers, HVAC systems, and other media sounds. Adjusting the slider from left to right allows you to pick your preferred volume. You can also manually check for a connection. Select the three-dot menu in the upper-right corner of the next screen, and you will see handy options like Block Contacts and Contact Access, which limit who can call your Echo or who can use the Drop-in feature to make unexpected contact. Your phone sometimes defaults to the free account making Spotify unavailable for users from countries where a premium account is required. While most Echo users know the basics, there are a lot of incredible features that are hidden below the surface. Delete your multi-room music group. All they needed to do was allow us to remove inactive devices in the interface. Youre engrossed in an exciting book or work project, with your Echo pumping out your favorite tunes in the background. Step 1. Keep us posted on how you get going with this. Thank you for your reply in this thread and for the troubleshooting you've done so far. If walls or appliances are in the way, it may need to be closer for a reliable signal. It's also worth mentioning that Spotify should work well when each member of the family has their own Alexa account linked to their own Spotify account in order to be able to listen to Spotify on their respective devices. Your device will now become disconnected. The Alexa app doesn't always follow suit, so make sure the app stays updated on the devices you keep it on. If music isn't playing, check your default service to see if it's down. Stream songs from Amazon Music, Apple Music, Spotify, and others. Also, I'm pretty positive this issue is on Spotify side, since every other Alexa function works fine, even Amazon music plays without any problem. Sometimes this is all it takes to get things back to normal. Echo Dots to control their smart home systems. If you're playing Spotify, ask Alexa to play music from Pandora, or another supported source, on your multi-room group. Start Spotify on Echo Dot through the Alexa App. Some users complained about the Echo unavailable for listening on Spotify problem. If one has fallen behind on key updates, it could lose compatibility with your Echo. Additionally, my historical devices are nowchallenging to connect to as they randomly also show as"Unavailable to control.". Once connected, you can ask Alexa to play your preferred music and news stories. It's 10 / $10 more expensive than the regular Echo Dot, but comes with a year's free subscription to Amazon Kids+. Tap on About and you will find the Device software version. In other cases, the issue is caused by the inclusion of Bluetooth speakers. You can select Spotify as your default . Ask Alexa to play music, answer questions, read the news, check the weather, set alarms, control compatible smart home devices, and more. Flip the microphone on, and Alexa should respond. Tried this 5 times and it worked every single time. Restart any Echo device that isn't working with multi-room audio, then check to see if multi-room audio works. How to Fix 8 Common Alexa and Amazon Echo Issues, How to Fix It When Alexa Is 'Having Trouble Understanding Right Now', How to Fix It When Alexa says the Echo is Offline, How to Create a Smart Home Hub With Alexa, What Is an Alexa Preferred Speaker and How to Set One Up, Control Your Smart Home With the Alexa App for Android. Do any idea to fix it, please. Since then, I've been trying to make Spotify reconnect to it again, with no success. Amazon offers a wealth of Alexa troubleshooting information along with chat help and forums. After connections are made and you've found a good spot to perch the smart speaker, it tends to take care of itself. 4 - Link your Spotify account to your Alexa account Amazon brings Matter support to 17 Echo devices. In the Alexa app, go to More > Settings > Your Profile & Family and select your name. You can try to Log out of all device, like described Here. Weekend poll: When was the last time you upgraded your smartphone? Echo Show has now disappeared which makes sense. If this doesn't do the trick, you can try a clean reinstallas it can help to removethe device. - I know it's unavailable and have no intentions of ever listening on it but I cannot remove it from my device menu as the three dots do not appear like the other devices. Whenever someone says her name, your living-room Echo Dot lights up blue, waiting for you to issue a command. All devices are "unavailable for listening on". The app will search for the available Amazon Echo device. Youre showing off your new Dot to some pals, so you decide to hit Alexa with some simple trivia. Note: You still need to say "on Spotify" at the end of commands to play podcasts. Upgrade your lifestyleDigital Trends helps readers keep tabs on the fast-paced world of tech with all the latest news, fun product reviews, insightful editorials, and one-of-a-kind sneak peeks. Amazons Echo range of devices work well with most of the third-party services. In cases where your Dot stops controlling your smart stuff, or wont detect new equipment, here are some things you can try. Updated by Adam Gorden on Mar 3, 2022 3:35 PM. You will need to speak each of the four phrases that Alexa displays on the screen. Alexa, Play Today's Top Hits on Spotify, Alexa, Play An Oral History of The Office podcast on Spotify. - I turned on all of my Echos and reconnected them after two months in storage, - It stopped the other person from listening to Spotify on their Echo completely, - I removed them from the Amazon Prime household. Viwizard uses cookies to ensure you get the best experience on our website. For that, press the volume up button on your Echo. She has been writing about technology for many years and her favorite verticals include how-to guides, explainers, tips and tricks for Android, iOS/iPadOS, Windows, and web apps. To do this, follow these simple steps: 1 - Set up your Alexa device using the Amazon Alexa app 2 - Open the menu, go to Settings, then Music 3 - If . That indicates that the mic has been turned off, and Alexa can't hear you. Before you start, please make Spotify your default music streaming service and default podcast service so you don't have to say "on Spotify" every time you ask Alexa for your favorite audio content. While all of Amazon's Echo device, as well as some third-party speakers such as Sonos One, are capable of playing Spotify, not all Alexa-based speakers have this power. It's not easy to set up Spotify on Amazon Echo for playing music if you have never used Spotify on Echo. Select Spotify and tap Link account to Alexa to link Spotify to Alexa. The problem might stem from an Amazon outage or hardware failure. Anyone who uses Guest Connect to access an Echo will automatically be reconnected the next time theyre in the same location.