(Applicable to US guests only.). I was takingmy daughter and granddaughter on a cruise which we cancelled. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. You can redeem any FCC by calling us! Does Cruise with Confidence protect airfare? Redeem Cruise Credit Future Cruise Credit FAQs Has anyone had success getting their FCC transferred to someone else? A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. . ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. Most cruise lines are offering 125% FCC for cancelled . Offer ends 5/3/23. Guests who would like to reschedule their sailing for another date must do so at prevailing rates. Visiting from {country-flag} {country-name}? All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. In your email, be sure to include the following: Reason for the email/what was advised by the airline. In many instances, both. If they can't get the refund they are due, will we be able to transfer the FCC to us for our use and we can give them the related $$? FCCs are transferable to family and friends, can be used partially and can be applied on more than one new booking. NRDB are applicable to groups at prevailing rates. What kind of compensation will they receive? The ultimate guide to how to pick a cruise line, Are drinks packages worth the price? Quick steps to complete and e-sign Celebrity transfer booking to travel agent online: Use Get Form or simply click on the template preview to open it in the editor. Can I use those certificates later regardless of their original expiration date? The issue's been escalated to supervisors at both the agency and Celebrity. The deadline to request a transfer is May 4, 2022. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. As Norwegian Cruise Line says it is unable to issue partial refunds, all guests who complete an online submission request must agree that they are authorized to . Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Start with these stories: The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. You must contact your travel advisor or call Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. Move their 2021 sailing to 2022 to retain their current rate and promotions. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. Future cruise credits typically have a specific dollar value assigned to them, usually based on the amount the passenger paid for the canceled cruise. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. Unfortunately, no. Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. Still waiting for taxes and port charges to be refunded to my Credit Card. I'm hoping it all works out, but if not it's good to know it can be transferred! If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. Stipulations for what you can apply toward your FCC vary by cruise line. THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. FCC ISSUANCE: 1. For instance, at some lines, the credits cant be used to pay for the initial deposit on a future cruise or for extras" such as prepaid gratuities or drinks packages. Enjoy 75%off your second guests cruise fare and save up to an additional $1,600 perstateroom. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Click here to reload the page in order to enable certain features. After applying the FCC to the full cost of your cruise, some cruise lines will take the remaining balance and use it toward prepaid gratuities on your reservation. Yes, so long as you request it on or before the relevant deadline. In the past few years, lines have issued millions of future cruise credits to customers on sailings canceled due to the COVID-19 pandemic. The issue's been escalated to supervisors at both the agency and Celebrity. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. hb```U@(UOLF _+c:RLnmQ/s_?#O{v@hARPLId2Q.Xl_4?;'x&X0,fb||}oyMJ;1px rF9P .Sqhu(:@ *R endstream endobj 50 0 obj <> endobj 51 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/Type/Page>> endobj 52 0 obj <>stream By Your travel advisor will be able to assist with the exact extras that your FCCs will cover. The ability to reschedule or Lift & Shift a booking to the following cruise year at existing rates expired on January 31, 2021 and is no longer available within the Cruise With Confidence program. The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. Affluent Media Group, a Dotdash Meredith company. Announcing Our 2023 Cruisers' Choice Award Winners! For Cruise with Confidence and Remaining Balance FCCs, the process typically takes no more than 2-weeks from the date of . Couldnt just apply it over the phone. FCCs cannot be converted into cash. Finally, the free night award certificate with a redemption level of 35,000 points or less can get you hundreds of dollars in potential value each year. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. In addition, cruisers sometimes receive future cruise credits when [the cruisers] cancel a sailing. Hope that helps. Celebrity said That is true if you transfer the booking. I thought I would receive just one FCC for the total amount I paid, not divided by 3. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Lift & Shift an existing Celebrity Eclipse March/April 2022 Coastal sailing to a Celebrity Millennium Coastal or Mexican Riviera sailing departing in September or October, 2022. Royal Caribbean and Celebrity Cruises Extend Future Cruise Credits Wish Celebrity would have issued 1 FCC in total amount since I paid for the cruise. Click here to reload the page in order to enable certain features. HAL future cruise credit is only valid on cruises sailing through 2022 . What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? At some lines, future cruise credits can only be used for a single future sailing, with any leftover balance forfeited. However, if these guests prefer to receive a 100% refund, as opposed to the 125% FCC, they have until provided deadline to request it. If the Friend's reservation with an applied OBC is cancelled, the OBC will not be reissued. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. Celebrity. Flights can be tricky when it comes to FCCs. More happens on the Edge. Transferring FCC upon death : r/Cruise - Reddit Only the entire and full original value of Peace of Mind and suspended sailing FCCs worth 100% of the fare paid, as well as the bonus 25% or 50% FCCs, are eligible for transfer. Enjoy Complimentary Marriott Bonvoy Gold Elite Status with your Card. Refunds will be processed to the original form of payment. Certain hotels have resort fees. What happens if there is a difference in cruise fare between the Future Cruise Credit (FCC) issued for my cancelation and what I want to book next? The only Relaxed Luxury resorts at sea, where you can wake up in a new place every day. Please view our advertising policy page for more information. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. No. Cruise lines have issued millions of future cruise credits to customers since the COVID-19 pandemic began in lieu of refunds for canceled sailings far more than at any other point in the history of cruising. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. Norwegian's Future Cruise Credit (FCC) is credit that you can use for your next Norwegian cruise. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. Holland America Line. If Celebrity should change the embarkation/disembarkation ports, will guests who have booked their air travel through Flights by Celebrity be rerouted at no additional cost? Related: The ultimate guide to how to pick a cruise line. It's my understanding that you can only transfer an FCC to someone who is part of the same booking. If you booked flights independently with an airline or travel partner, youll need to contact them directly to inquire about a refund or contact your travel insurance provider. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? Has anyone had success getting their FCC transferred to someone else? Do standard Final Payment timelines still apply? Due to looming expiration dates, some passengers are finding it difficult to use cruise credits they chose when their sailings were canceled in 2020 and 2021. Is it worth it to sell a future cruise credit? : Cruise - Reddit Updated: 7 minutes ago. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Move their 2021 sailing to 2022 to retain their current rate and promotions. For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. Luke Lankford and Mary Jo Mattingly like to spend . That's how they explained it to me, and arrived at $475 certificate. That means you've. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. Is FCC Transferable. Royal Caribbean and Celebrity Cruises recently said their pandemic-era future cruise credits would never expire. Celebrity Cruises has contacted their customers advising them of a change to future cruise credits (FCC) by removing the limitations on dates where a future credit can be used which will now be indefinite.. At the same time, the cruise line is killing the 25% Bonus they offered to customers when choosing the FCC over an outright cash refund though customers can use the existing bonus credits . You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Your travel agent can also submit the request for you online by accessing the request form for travel agencies on www.Cruisingpower.com/ Brand Programs and News/ Cruise With Confidence. I know some that got FCC for a cancelled cruise at the beginning of the Pandemic and it says non-transferable on it, perhaps this is not being enforced now? But, if we are not successful in getting the refund I was wondering if we can get the FCC transferred? Call us at 800-211-2039 if you need help finding the perfect cruise. I did the booking under the "Cruise with Confidence" plan. For an explanation of our Advertising Policy, visit. . Norwegian Cruise Line | Future Cruise Credit - Cruises.com Future Cruise Credits often have expiration dates, and they may also have specific guidelines for how they can be used. A Future Cruise Credit (FCC) is simply a voucher for future cruise travel. Cruise lines often issue future cruise credits to customers when [the lines] cancel a sailing, in lieu of a cash refund. Several cruise lines will allow FCCs to be transferred to another person, but it's also important to note that they have no cash value and often times only one transference is allowed. Multiple FCCs maybe applied per guest within the same reservation. In most cases, cruise lines do not allow FCCs to cover the cost of prepaid shore excursions and drink packages. This new method provides you with many benefits including: Instant application of Cruise With Confidence (CWC), Global Suspended Sailing (GSS) and Non-Refundable Deposit Program (NRD) FCCs via Cruisingpower, Espresso, Coupon Redemption andLatte, our intelligent chatbot and your personal assistant. Can you use your Future Cruise Credit (FCC) on an existing booking? I know Celebrity has removed sail by dates for FCC but they really can't be cruising for quite some time so don't want to have FCC hanging out there, especially since they requested a refund and there is quite a bit of $$ involved as you can imagine. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. I know Celebrity has removed sail by dates for FCC but they really can't be cruising for quite some time so don't want to have FCC hanging out there, especially since they requested a refund and there is quite a bit of $$ involved as you can imagine. If Friend decides to change their sailing date, they will be able to transfer the OBC over to the new sailing date. All taxes and fees will be refunded back to original form of payment. Norwegian's Future Cruise Credit (FCC) is credit that you can use for your next Norwegian cruise. Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? The FCC holder has to call then they issued a new FCC to the recipient. OBC is transferable only one (1) time to another eligible Azamara booking. Future Cruise Credit: 12 Vital Things to Know - Cruise Mummy The Cruise with Confidence FCCs are not refundable at any point in time, even if Celebrity Cruises subsequently cancels the cruise. These FCCs may be used to satisfy any remaining balance due for the cruise fare on an existing booking. 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program, 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping, 2 points per dollar on all other eligible purchases, Earn a free-night award each card renewal month (up to 35,000 points), Receive 15 elite night credits to jump-start status, Must spend $60,000 in a year for second free-night award. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Call 800-211-2039 or book online at United Cruises today. If you booked with a travel agent, then your travel agent can request the FCC transfer. You can redeem any FCC by calling us! Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Carnival sailing. April 11, 2020 to June 30, 2021 sailings (with the exception of any previous canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically. If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. Often the dollar value is 100% of the amount the passenger paid. We are having loads of problems getting a refund for a 2021 Celebrity cancelled cruise because our not-to-be-named online travel agent erroneously asked for FCC rather than a refund. Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. Your travel advisor knows best. Future Cruise Credit - Questions Answered But they also issue future cruise credits when they cancel sailings for other reasons, such as delays with a new ship's inaugural sailing. Start completing the fillable fields and carefully type in required information. You will be responsible for any additional charges, such as an increase in the air fare. Will I receive a refund for those? On the other hand, I've seen many posts from people who have FCCs that they can't use and bemoan the fact that it's money lost. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. The guest must provide certification of the illness from a treating physician at the time the trip was interrupted. I booked a cruise on board that has now been cancelled by Celebrity. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. Terms apply to the offers listed on this page. The future cruise certificate will be issued to you within 30 days. Royal Caribbean Future Cruise Credit: What you need to know When opting for a refund you will forfeit the bonus 25% amount of your FCC. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. No. Hopefully it can be worked out. All Future Cruise Credits will be sent directly to the affected guest, with the associated travel advisor in copy, if the guest booked through one. Will the requirement for anyone over 70 years of age to have a physician form certifying they are fit to travel be a permanent policy even after the virus subsides? By requesting a Cruise with Confidence FCC, you are cancelling your reservation and waiving any right you may have had to receive any refund of the cruise fare paid, even if the sailing is later canceled by Celebrity Cruises. 222222222222. Multiple FCCs maybe applied per guest within the same reservation. . We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Improve earnings, maximize rewards and track progress toward dream trips. b) Were the taxes and fees included in the FCC or did you get a $ refund; if $ refund how long did that take to be credited to your CC? We may receive compensation when you click on links to those products. Many times, in lieu of a direct cash refund, a cruise line will take the price of a refunded cruise and issue . Couldnt just apply it over the phone. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. Just thinking that not all FCCs are the same. This site does not include all credit card companies or all available credit card offers. Book it List Event 75% off 2nd Guest + Savings, INFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. In the future, if your cruise needs to be canceled, you can try requesting a refund, which the cruise lines consider on a case-by-case basis. If you never registered with the cruise line or you do not have a loyalty account, your FCC information will be emailed to you on the email address you provided when you originally booked your cruise. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. They already know you got free credit for not taking cash . Get our most popular amenitiesdrinks, Wi-Fi, and tipsprepackaged when you book All Included and save up to 45%. You'll earn 15 elite night credits each calendar year, and receive automatic Gold elite status. 2023 Celebrity Cruises, Inc. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Norwegian Cruise Line sailing. Multiple FCCs may be applied per guest within the same reservation. Still waiting for taxes and port charges to be refunded to my Credit Card. If I applied a 125% FCC generated from a previously suspended sailing, and my newer booking has now been suspended, can I now choose a refund? If your original booking was cancelled due to participation in the Cruise With Confidence program, and you chose compensation in the form of 100% FCC, which was applied to a new sailing that has been cancelled as part of Global Suspension, you may not choose to receive a refund. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. Later you can modify - not cancel - that reservation. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Celebrity sailing. Prior to the final payment due date, if you wish to change a Non-Refundable Deposit booking to an alternate ship you can do so without incurring a change fee; the change fee will be waived. Book your next Norwegian cruise today! Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. Planning a cruise? 49 0 obj <> endobj 81 0 obj <>/Filter/FlateDecode/ID[<8FF123FEB5D62C1DAD39956FA165B0A7>]/Index[49 77]/Info 48 0 R/Length 143/Prev 540494/Root 50 0 R/Size 126/Type/XRef/W[1 3 1]>>stream Canceled Sailings, Cruise With Confidence & More | Celebrity Cruises Others will apply whatever amount you want to a booking and issue a new FCC for the balance. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. Our family members who originally booked cannot sail any time soon but DH and I have multiple upcoming cruises with Celebrity on the books. Daniel Kline. Norwegian Cruise Line Adjusts Refund, FCC Policies He made the decision to cancel his cruise and took a FCC that must be used by a certain date. Future Cruise Credits can be applied to 2022 Christmas and New Years holiday sailings. Sign in or create an account. Announcing Our 2023 Cruisers' Choice Award Winners! My clients are uncertain about confirming the booking. Plus, earn an additional Free Night Award after you spend $60K in purchases on your Card in a calendar year. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Instead of getting the amount refunded to your credit card, you may be issued a certificate you can use towards your next Norwegian Cruise . Celebrity Cruises Removes "Use By" Date Limitations - LoyaltyLobby A friend of mine had a cruise scheduled forMarch, 2020. Is it perhaps just 'some' FCC that are transferable and some not? Yes you have to call, they will give directions on transferring..you will need a letter or email from the original FCC holder stating they want to transfer to you..we just did it with 6 $250 FCCs from family members to the Wife and I..it takes patience and a few calls. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity.

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