Just a brief update and what I plan to do, I tried another factory reset, keep recordings but this time used the option to download software from the internet. Turn the power on using the switch found on the back of yourbox. I will also have had a BT Youview box from BT just under 6 months now. Solved: YouView box not booting - TalkTalk Help & Support I then get stuck at the Loading page and nothing else happens no matter how long I leave it. on If you're not and you don't, it's time to go shopping. I am now trying a full factory reset. This will mean viewers will no longer have to tune away from BBC One HD on channel 101 to their version BBC One on channel 1 on YouView in order to watch their local news and programming.Viewers may need to retune on this day to avoid seeing YVM302 errors. Take a look at How to return and recycle your BT Broadband Hub and BT TV box for free. I have had severe network problems since I moved to fibre over a month ago, and have now had six (yes, 6!) 9h42. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 17h00. 11:52 AM. A white powerlight should appear on thefront panel, Touch the button on the front of the box once(far left hand side of thefront panel), then immediately press the VOL - button (Left dot on the circle panel on the front of the box) for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt, Press the button on the front of the box, Choose your preferred option (see list of available resets at the top of the page) and follow the on screen instructions, Press and hold the down navigationtouch button on the front of the box for 5 seconds, until you see Enter Maintenance Mode Y/N (Y:POWER)prompt, Press the button on the front of the box. However, this time, that remedy does not seem to work. In the latter two cases, a message on-screen literally says sorry, selected option failed. So there was probably a bit more wrong there - the lost remote recordings I can understand - though the app should have been warning you of these - if the router connection was lost. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Once you have had a chance to test it out post back and let me know how you are getting on. You may be able to change the hard disk inside. 17h16 (Yes, I have pressed the 'Me Too' button.) Ive done a factory reset to no avail, any ideas? 25-04-2019 15-12-2020 Youll be greeted with a friendly Hello telling you that your box has restarted. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. Press and hold the reset button on the right-hand side of the box. The box has always been kept up to date with its software and Ive had no other problems but this is happening every week or so now. please let us know how you get on with a4K recording. It is strange because the catch up players work fine. Ive reset my router, turned the you view box off and back on again, checked all the cables (internet is definitely working, as all other devices are online), I then tried to access the maintenance page by holding down the arrow key until a message popped up on the screen. Box stuck in nearly ready - YouView Support This site uses cookies. 11h53, on Check here: https://community.bt.com/t5/notes/privatenotespage, on By continuing to browse, you are agreeing to our use of cookies. The other strange thing is that when trying to reinstall the box to my Samsung TV (smart hub) the box now shows up as Virgin media instead of just a generic cable box like it used to? Then you may have the later version of the Humax DTR-T1000, the Humax DTR-T1010: Select the instructions for the Humax DTR-T1010 instead. Are you currently in a TV contract with BT ? The broadband blue light isnt coming on either. Latest box versions - YouView Support Switch power off by removing the power cable. 02:18 PM. Go to the main menu by pressing the blue Home (or YouView) button on your remote. 04-05-2019 From My Account you can also check your connection and test your line for any issues in the Service Centre. Don't know how to do maintenance reset, but we can't get to the menu on screen anyway because it gets stuck at the loading stage, It is probably time for you to contact the BT TV support teams by phone or live chat. All rights reserved. It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. This can be causes by it being knocked while it was turned on. Got a humux youview box thats been fine for over a year but today the settings screen does nothing but sit with 'loading'. Once Maintenance mode has loaded you can then choose if you want to do the following: Software Reset. My YouView box no longer starts up. Hi, thanks for your reply. 16h55. Thankfully most of the programmes were also recorded on my freeview play box. I can't tell you what the model or software . Cheers . It just seems to get stuck on the YouView loading screen forever. To help this run smoothly, make sure: Your box is plugged into the mains and the power switch on the back is switched on. I have tried switching it off and leaving it unplugged, but when I plug it back in and switch it back on, it still acts the same - just the YouView loading screen for ages (left it 20+ minutes and no change). We need to access Maintenance Mode from the start up screen The aerial cable is securely connected to the Aerial In/Antenna In port. Hi@SiGreenwood thanks for sending over your details. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. This is the first problem that's a bit of a killer :-(. If youre using Powerline adapters, make sure these are connected also. Registered in England. If by old you mean a DTR-T1000 some ideas here though obviously the software update is no longer relevant as your unit is probably on April 2017 software by now. . Mine has just started doing the same thing. With regards to the non loading, this is normally a sign of a catastrophic failure. Youview box used to work, no problem with other gadgets. At that time, I switched it off and left it unplugged for a minute or two. Stuck on loading - BT Community This happened to me a couple of weeks ago. Most likely, if you can hear a noise from it, especially if its a clicking sound, which usually indicates it can no longer read the disc surface. 17h05 14-12-2020 The broadband still keeps dropping. You may be able to get it working again by going into Maintenance Mode and performing a reset, but it will probably fail again after being in standby for a while. Glad our loyalty colleagues were able to help. YouView+ UHD box stuck loading and needs full factory reset. - BT Hi@SiGreenwood Did you receive the new box OK? BT TV. The box light will turn blue, Press the button on the top of the box. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. If you have an Internet Mode enabled box, or the BT TV Box Mini you don't need to have the aerial plugged in, it just needs to be connected to the internet. Access from your Country was disabled by the administrator. I take it you arent on a YouView contract with Plusnet, or you would have their box? Humax say that the failure rate is within industry norms, but they would, wouldn't they. http://videos.youview.com/support/maintenance_mode.pdf. However, this time, that remedy does not seem to work. There was a factory reset, but keep recordings option, but this failed. It is a bt youview box. Update 2: Have tried software reset (recommended) and both factory reset options. 01-05-2019 The box light will turn blue, Turn the power on using the switch found on the back of yourset top box. If a laptop with its WiFi turned off, and hung on the YouView end of the Ethernet cable from the router to the box, can reach the internet, the problem is internal; if it can't, the problem is external, and you should look at your router, any PLAs you may have, and the Ethernet cables involved. on I have had a retail Youview box almost two years now and have had very little problems with it. Hi John. Only change is that I had to switch channels on broadband recently. Sign in or register to get started. I've sent you a Private message explaining how you can contact the forum moderation team. Anything with a hard drive in it may go a bit flaky sooner or later, but ten months is an unacceptably brief time. I'm with PlusNet fibre using a TalkTalk box. Follow these steps then come back and see your instructions: Once you have entered the Maintenance Mode Menu, you can choose from these options: Factory Reset , keep recordings (recommended), Factory Reset, delete recordings (if option 2 doesn't resolve your issue), Internet / USB recovery , delete recordings. Every time I turn it on it just says "Please wait" or "Nearly ready" and nothing happens. It is a bt youview box. If youd like to join in, please sign in or register. Hello. The box now appears to be ok but am obviously miffed that ive lost a load of films I recorded. 24-04-2019 We need to access Maintenance Mode from the start up screen. It just seems to get stuck on the YouView loading screen forever. Just to re-iterate what i'm seeing on the Humax, The settings menu just freezes with 'loading' in the main screen, when I go into 'MyView' when I go to 'recordings' it sits there for a couple of minutes before it displays my recordings, I have tried watching one and it intermittently freezes for a second every 20 seconds or so. Interested to find out the answer to this as I have had this happen to mine twice requiring a full reset. The factory reset keeping recordings worked! Model number 91-00438. Re: YouView+ UHD box stuck loading and needs full factory reset. Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because it's covid I'm out of ideas. Sign in or register to get started. 12h21. Have nothing in your houses that you do not know to be useful, or believe to be beautiful Wm Morris, https://www.bt.com/help/home/contactus/#/tv/fix-bt-tv-problems, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, https://community.youview.com/youview/discussion/6251537/top-tip-soft-reset-reboot-power-cycling-maintenance-mode-and-factory-reset. Make sure you keep the box in standby. mode 4 (interenet reset keeping recordings) are the ones to consider. 20h56. I turn the box on from Standby and I get the Blue light but nothing else happens so I have to power off, wait 10-15seconds, and then power back on. I've had this Humax DTR-T1010 for 10 months now and since Friday it's been playing up. on All rights reserved. My BT TV box has stopped working or keeps freezing | BT Help At the moment ive 'borrowed' a Huawei youview box and I can go through the menus in this without any issues without an internet connection and i'm pretty sure I used to be able to on the Humax. (Although i'm not sure why the drive would affect the 'settings' menu)? YouView TV Ltd 2023. However, even when the broadband is 'up', I find I cannot load the Network and Internet settings page, although the iPlayer and ITV Hub are working. Solved: Youview box stuck on loading screen - BT Community 14-12-2020 22h00, on Ok, I got impatient with waiting for a software update and begrudgingly went for a full factory reset deleting recordings. Switch on the power switch on the back of your box and a red light should appear on the front. Maintenance mode is used to recover your box when something has gone wrong with it. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. on The broadband still keeps dropping. Within three seconds press and hold the power button on the front of the box and hold both buttons. I pressed the power button to select yes but instead of loading the maintenance page the screen goes blank and stays like that. Some Maintenance Modes will revert all your settings back to their defaults, remove any paired devices and delete your recordings & scheduled recordinglist. It looks like you're new here. I've tried all the options on Matainence Mode and get an error all the time. To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Hi, my youview box is stuck on the loading page. You'll be greeted with a friendly 'Hello' telling you that your box has restarted. I've tried that about 15 times now, to no avail. on To have two die on you like this sounds like very bad luck. Not sure what box model you have? p.s. Announcements, Guides & Community Updates, https://community.bt.com/t5/notes/privatenotespage, How to return and recycle your BT Broadband Hub and BT TV box for free. 01-05-2019 Select Software Information. You do not have permission to remove this product association. T1000 boxes have a reputation for premature hardware failure. (see Get in Touch section at), However you might try a maintenance mode reset - this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . 01:40 PM. With regards to the non loading, this is normally a sign of a catastrophic failure. Your account is set up as TV store only and a TV account should be set up as multicast. If you're no longer a BT Broadband customer, the Youview software will pull through branding data from your isp. We can't get past the message Freeview Loading. By selecting Accept, you are agreeing to our cookies. IThanks for that, I'm surprised it lasted less than a year. This will keep your recordings but you do need an internet connection for it to work. Hi John. The new box should be with you on Monday. More info. Any suggestions/information gratefully received. Ive reconnected the Humax back up and hope it sorts itself out whilst I continue with the Huawei box. Many thanks. Whilst the replies so far seem to indicate something to do with internet connectivity i'm not fully convinced. You may be able to get it working again by going into Maintenance Mode and performing a reset. Me too, on my DTR1010. We gave unplugged and reconnected all leads, turned the box off for one minute, turned the router off for one minute: nothing has worked. I don't have a Humax box at the moment (intending to get their new YV box when I have been paid some money I have earned) but I had their 9200T box for six years before it began to show its age. I really don't want to do the 'lose recordings' option as I have loads on there I would like to watch. The box light will turn blue, If you still require assistance, or have any feedback, please leave a message on the YouView Community, Need more help? All rights reserved. Using Maintenance Mode - YouView Support Visit our full contacts page here. The account does not have the TV product attached so it will physically not allow ant TV orders to be placed. The only time I can get the box to work again is enter maintenance mode and to do a hard reset and delete all my recordings which is really annoying as I record a lot of sport. on I had some of the known issues like recordings failing etc in the early days but software updates have always eventually resolved them. 06-05-2019 01:04 PM, on You view box stuck on loading page. Internet/USB Recovery, keep recordings. Bear in mind that if you have to reset through the menus, you'll lose recordings and other . It's possible that a surge during the power cut has caused a hard drive failure or some important data has been corrupted. Hi@SiGreenwoodHave you had a chance to test out the new Youview box fully and if so are you happy that the new box has resolved the fault? Unplug and reconnect power to yourbox. A red light should appear on the front panel, Press and hold VOL- button for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER) prompt. Even then, it was reliable most of the time and the guy I gave it to has voiced no complaints. I suspect the problem is most likely to be caused by an automatic firmware update that happened to be in progress when you switched on. We use cookies on our website. (Yes, I have pressed the 'Me Too' button.) Myview recordings and scheduled does the same. David When I powered it back on, it seemed to work again. 04:00 PM. I'm really glad to hear you've received the new box and all appears to be well. If your YouView Box is frozen or won't boot choose the "Internet/USB Recovery, delete recordings . 04-04-2020 Model number 91-00438. 04-04-2020 Try this step to get it started: To restart your box, press and hold the button on the top or front of your box for 8 seconds, then let go. Make sure you keep the box in standby. A few months ago, I spoke to a TalkTalk rep via web chat about getting fibre - I was confused over the speeds being offered to me. I tried calling that number (03451720046), but I got an automated assistant on the other end and it didn't understand my issue - it thought I was saying there was a problem with my TV and started running tests on my broadband. As I said, changing the hard drive may be an option, if you feel confident, as they are quite cheap these days. Some would say that yours has done well to last three years. 04-04-2020 youview box trouble Digital Spy Worked fine until last night. We haven't changed anything. this is something that can be tried prior to the loading of the Youview/BT software by invoking the maintenance mode menue . 17h21, Thanks, I've tried the maintenance mode a couple of times but just get a blank screen after selecting 'yes'. Thanks for your time and help. If you speak with our customer loyalty teams they can add This to the account for you. 24-04-2019 If you're able to, make a note of all your preferred settings and scheduled recordingsas you will lose them once you've completed a Maintenance Mode reset. Leon, did you use the delete recordings option or keep them? on If you look on the public YouView forum, there may be posts there showing you how to do it. It also failed any recordings set up remotely or more than 24 hours in advance. The YV persistently tells me it can't connect to the internet.This morning though, after a lot of messing about, I have found that if the dLAN200 units are re-started and the broadband stays on for long enough for them to sort out their handshaking and talk properly to each other and the YV box has had long enough for this fact to be registered with the machine, it now works. To make sure: Press the Home (or YouView) button then go to Settings > Information & Reset. - edited mode 4 (interenet reset keeping recordings) are the ones to consider. 22h03, Please please help M ty box is showing Loading constantly on and can I reset to get a picture I have sound but because its covid Im out of ideas, on Which youview box model is it ? My husband . 11:35 AM, on Give it a couple minutes to get itself ready and then it should load as usual. 04-04-2020 Unless you were using a wifi connection, the YouView box should have connected to the new router automatically. Remember all of your recordings and personal data will be deleted. Thank you so much. 05-07-2022 Youview Box stuck on please wait. / 3.3.168: Complete: BT: Sorry you are experiencing a problem with BTTV. It is described at. 8h37. Welcome to the Digital Spy forums. Hi, no I don't have a subscription. 04-04-2020 Hi, im hoping someone can help me please. I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. 16h45. I've arranged for a replacement box to be sent and returns packaging to return your existing box. 14-12-2020 Internet/USB Recovery, delete recordings. To check for a software update, follow the steps below: Press the YouView button, select settings . on A red light should appear on thefront, Press and hold the down navigation button on your remote for 5 seconds until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. Read our cookie policy. Thats not meant to happen. I used to get this problem with my TalkTalk box before I cancelled their TV service and sent it back. YouView Box Hard Drive Replacement - Ionic Industries Then the broadband goes down again, and everything goes to pot.So maybe, just maybe, the issue some people are having is due to breaks in the network connection disrupting things (broadband/network/YV), and all factors have to come together again - for long enough - for it to all connect through again?I am awaiting a seventh engineer visit from OpenReach. Visit our full contacts page here. The aerial cable is securely connected to the Aerial In/Antenna In port. 13-04-2020 Similar post here https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, Or this help page https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-, on There are various different levels of reset modes 2 (factory reset keeping recordings) . You can print a freepost label to eturn the box if you wish. If it's still slow after carrying out these steps, the last thing to try is a full reset of the BT TV box. We followed the user guide instructions and Googled every possible solution without luck. Follow these steps: Turn the power on using the switch found on the back of your box. Why is my BT YouView box stuck in maintenance mode? - iNews.co.uk I've tried unplugging it, switching it off at the back and leaving it and all the options on maintenance mode are failing. Settings stuck on loading YouView Community Press and keep holding the 'down' arrow button on top of the box for 5 seconds until 'Enter Maintenance Mode Y/N' appears on the TV screen. I think that hardware failure is a possibility. Luckily I managed to watch other recordings on catchup. 12-04-2020 on If you want to continue, just enter the numbers shown on the screen . Select Update Software. It is described at. Hi all, thanks for the replies, Roy, Ive done the 8 second reset at least 5 times with no joy and have tried the factory reset (Keep recordings) 3 times so far but no difference so far. At that time, I switched it off and left it unplugged for a minute or two. Help please - it's lockdown & I can't access TV either as I only have a Freeview remote. Guess I'll have to find an alternate method of watching iplayer etc until I can afford a new box. I'm happy the new box is working well. I always thought Humax were a good brand but this is the second digital box I've had issues with so I won't be choosing them again. on on You would be indeed wise to get your money back. Thanks. This site uses cookies. 8h40, Hi@SiGreenwood welcome to the forum and thanks for posting. 14-12-2020 there is an excellent article that has withstood the passage of time by Keith at, Announcements, Guides & Community Updates, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. 03:09 PM. If you do not press the power button within 5 seconds the box will boot up normally, Turn the power on using the switch found on the back of yourbox, Press the button on the front of the box, Very quickly press and hold both the channel +/- buttons together for 10-15 seconds, After displaying the start screen, the box should enter maintenance mode, Press and hold the down button on the top of the box, Turn the power on using the switch found on the back of yourbox. Thanks for all your comments, doubt i'll be posting for a while (depending on when the next software drop is), but will let you know what happens. Very happy. A red light should appear on the box, Press and hold the down arrow on your remote until you see the Enter Maintenance Mode Y/N (Y:POWER)prompt. 12h01. 12:54 PM, on 12:11 PM. On the 26th April the BBC is planning to roll out new HD versions of BBC One on Freeview for the following regions: South, South East, East, North West, North East & Cumbria, West & South West. We haven't changed anything. YouView TV Ltd 2023. Until I saw this thread, I was blaming that for this symptom. I'm going to leave the box connected to the internet until the next software drop (Whenever that may be) and see if that makes any difference. Announcements, Guides & Community Updates, https://community.bt.com/t5/BT-Devices/TV-BOX-Dead/td-p/2022878, https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-. Thanks for posting back with what seems a positive result. Do you have a current BT TV subscription? 04-04-2020 Make Model / Variant Manufacturer / Component Software Latest software rollout status; BT: DTR- T1000 / 80B08500: 29.107. I always managed to solve it by pulling the mains plug out (not just switching it off), leaving it for a couple of minutes and then trying again. 23-04-2019 You'll now see a warning screen. I've seen a packageremoved when a fibre upgrade has been done. Take a look atHow to return and recycle your BT Broadband Hub and BT TV box for free. Factory reset, delete recordings. How do I reset my BT TV box? | BT Help - BT.com We have a tv contract with bt. BT freeview stuck on "loading" - YouView Community 04-04-2020 17h07. If your box is still stuck in nearly ready after trying these suggestions, wed recommend contacting your box provider for further help as you may require a replacement box.

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