Please click on the links below for information on GDPR, our privacy policy and your compliance obligations: GDPR clause for existing customers (pre 25 May 2018) and FAQs and Product Info. To add an extra product to your order, you will need the product in your basket first. Prices ex VAT. Five Willows Farm, Old Thrapston Road, Cranford,Northamptonshire, NN14 4AW, UK, ISDN Phase out: Your Five Alternative options. The details of your whole order will be shown. Another way you might be able to get out of paying cancellation fees is if your provider is in breach of contract for example if your actual speeds are significantly slower than promised. The services allow you to make and receive calls. Business Tax Services - Hillsborough County Tax Collector 08702 - Charges vary Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have been having problems with BT over the past year, with slow and dropped connections. There is no charge to switch your line to BT from another supplier. To make sure you can take your landline number with you, ask your new provider if theyre able to make this transfer. The quickest and easiest way to contact us. Switching supplier takes a minimum of 10 working days. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. If you cancel the Complete Wi-Fi add-on under the Complete Wi-Fi Guarantee, your BT Broadband plan will continue unaffected. 4. Customer accounts tend to involve unique characteristics (such as the level of technical problems encountered, or the physical distance from Openreach pavement cabinets), so no two contracts are identical. Get our address to cancel an account. Wi-Fi calling, next day replacement, 4G & 5G calling. If you ordered your BT Business Broadband before 26th November 2018 please refer to the Legacy dropdown below for your terms; Next Day Connection Annex to the BT Business Broadband Schedule; BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customers joining and resigning from 28 March 2022(if ordered on or after 28 March 2022) PDF 323KB, Value Added Services Annex for BT Business Broadband, Superfast and Ultrafast SchedulePDF 168KB, Next Day Connection Annex to the BT Business Broadband SchedulePDF 144KB, Please note that the Charges Schedule is no longer used. Only available in mainland UK. You can do this if the speed of your broadband connection is slower than the minimum guaranteed download speed you were quoted when you signed up to the service. Material changes to your contract will be set out below: There are currently no notifications for material changes to your contract. Connect your people and places with smart solutions tailored to your business. Several factors can affect your speed (such as distance to the street cabinet). This helps reconnect the SIP platform, and restore service. We're here to help Chat's quick and easy. The digital line is not currently compatible with this system, this is currently only compatible with a traditional phone line. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. The Complete Wi-Fi Guarantee will cover the main building at your site, but will not cover any Broadband faults or any outbuildings or extra sites. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. 09:00 - 17:00. Based on what way we need to get the fibre service to your property you will have an option to choose the highest speed possible. If you'd prefer to write to us, you'll need to include your name, address, account number and mobile number to cancel a mobile account. The first thing you should do is contact the provider you wish to switch to and they will be able to explain the process you need to follow. Business broadband and phone deals | BT Business Using Call diversion to forward calls | How to divert calls | BT Business App is for your personal, non-commercial use in the UK. Cancellation fees if you leave your contract early BT Cloud Voice and Cloud Voice SIP-T Schedule to the General TermsPDF 321KB, Presentation Number Service Option Annex to the BT Cloud Voice and Cloud Voice SIP-T SchedulePDF 289KB, You can find a copy of your General Terms inLarge Business and Public Sector. We may also need. You can view a summary of any new terms, or material changes to your terms that will come into effect shortly under the Changes to terms heading below. Prices ex VAT. We can only provide technical advice to customers who have a maintenance contract. I want to stop my BT phone line Can I have an alarm with a digital phone line? Most broadband contracts lock business customers in for a minimum term of 12 to 24 months. Ive lost my Office 365 admin log in details. To remove a line or item from your order, select the appropriate line and click the red 'cancel this line' button. User guides and video tutorials for BT One Phone, Want to write in? If youre leaving one broadband provider for another, their hardware, like routers or set-top boxes, wont be useful anymore. If you are full fibre you could potentially have up to 900Mbps. How do I set the time and date using a System Phone? The solution may vary based on your needs and availability, but we will be able to offer you a way to retain your number. 1 How To Cancel Your TalkTalk Broadband Service 1.1 Changing Broadband Provider 1.2 Moving Home 1.3 Other Reasons 2 Early Exit Fees on TalkTalk 3 Alternatives 4 More Information How To Cancel Your TalkTalk Broadband Service The way you cancel your TalkTalk service depends on which of the following situations you're in: The customer service advisor, who was very polite, told me that unfortunately, the termination of service is imminent and that they are not able to stop the disconnection for tomorrow. Monday-Friday 08:00-18:00, Pay bills, query charges, discuss billing, You'll need your device and account or mobile number when you call, View and pay bills, and more in My account 24/7. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. In some cases, it might be possible to cancel your BT service without paying an early cancellation fee. The good news is that once you sign up with a new provider, you should be able to set a convenient installation date, and from there, you can time the cancellation with your current provider to minimise the time youre offline. Full Fibre can be installed sooner but this depends on Engineer availability and the level of infrastructure available at your property; well show the available dates and time slots in the order journey. If you can't find your terms listed here, please refer to the Legacy dropdown below. How do I set up, change or cancel my Direct Debit? | BT Business EN. Are there any other products I need to check are compatible before I buy? Were powered by EE, voted the UKs number one mobile network for seven years running. We dont stick to the speed limit. Not available on fibre. If you don't have one, use Chat (during office hours) to get in touch and we'll take care of this for you. If your Complete Wi-Fi fails to provide a strong signal, BT may send you up to five additional Wi-Fi Discs. 168 saving (14%) on Fibre 500 Broadband only based on standard price of 49.95/month over a 2-year contract. How to change or cancel a BT phone, TV or broadband package Find out how you can make a change to your BT package, including how to cancel BT Sport, BT Broadband, BT TV, or your phone line. 1. Thats it. If you are still in an area where your fibre is delivered from a fibre cabinet, it's only possible to supply this over a phone line. You will be able to view these terms when you click on your product below. We use cookies to do things like remember what you've added to your shopping basket and show you content we think you'll be interested in. You can confirm your broadband contract start date by logging into your online business customer account, or by studying the small print in any paperwork you received when the service began. These cookies let us do things like remember your login details and settings and provide support using live chat. Be confident about transforming your business. How do I set up or cancel call diverts on a HiPath DX? The following documents make up your contract for these services: - the BT Business Services Telephone Service Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General Terms which you can find below; say otherwise in your other contract documents; or 5G on BT Mobile is available in 80 large towns and cities, including the busiest parts of Belfast, Birmingham, Cardiff, Coventry, Edinburgh, Leicester, London, Manchester. If BT want to get paid up to date they can contact me in the next 24 hours. What are the BT Calling Plans and how can I change to a new one? If you've been having any problems, there may be a simple solution - a quick chat with us could solve any issues with your services. Before your service starts, we will provide you with the Minimum Guaranteed Access Line Speed and an estimate of the upload and download speed you may expect. We may need to speak to you, so please include a daytime contact number as well. Your first bill will usually have your first full monthly/quarterly charge, with a smaller partial period on top. We've summarised the key changes on thefollowing page, where you can also find a copy of the clause that will be incorporate into our legacy terms for the products listed above. Contact BT Marketing Solutions about BT Managed websites (Web Starter, Web Manager & Web Expert), BT Website Manager and BT Search Marketing. Markp 0 Kudos Share Reply PatrickCoughlin Member In response to markp on 06-03-2017 03:44 PM Options Click OK to accept cookies and continue. No, you are free to purchase your own phone. Issue 14 01FEB 2011. The time is now 21:29 and I have been on the phone to customer services who said that the Order Management Department left at note 'around 3 pm to say that they can't stop the disconnection because 'it's too late.'. You will be subject to a minimum contract term and at the end of this minimum contract term you will pay the full monthly bundle price see Section 59, Part 2 of the BT Price list found atwww.bt.com/pricing. What is the BT Cloud Phone portal and how do I access it? Your broadband service is subject to terms and conditions found under the BT Bundles heading athttps://business.bt.com/terms/under the Broadband and Internet dropdown. on BT Business Terms and Conditions Our contracts are set up into three main parts to make it easy for you to understand. Discover solutions that are built for your business, whatever you do. The monthly price shown will increase from April 2024 every year by the Consumer Price Index rate of inflation published in January that year plus 3.9%. Its very simple, have a look at our deals, enter your address and number if you have one already, and complete the order form. BT product or service and how we deliver it. Please click on your product or service below to see these terms: For our BT Business Mobile and BT One Phone customers, For our PSTN, ISDN, Featureline and Conferencing customers, For our Cloud Phone, Cloud Voice and SIP Trunk customers, For our BT Business Call Essentials, BT Business Complete and BT Business One Plan customers, Including the latest price lists and pricing updates, For our BT Internet Connect UK/Global, BT IP Connect UK/Global and BT Ethernet Connect UK customers, For our BT Private Compute, BT Cloud Compute and BT Cloud Connect customers, For our BT One Voice, BT One Cloud and BT One Collaborate customers, For our BT Cloud Contact, BT Inbound Contact Global and BT Onsite Contact customers, For our BT Advise Cloud Contact, BT Advise Contact and BT Advise Compute customers, For our BT Managed Firewall Security, BT Managed Security and BT Security Threat customers, For our BT Enterprise and BT One Mobile customers, For our Web Manager, BT Business App and IT Solutions customers, Including Purchased Equipment and Financing, Conditions of Sale, BT Redcare View and BT Chargecard You'll find the call rates to UK landlines, mobiles and international destinations in Section 56, Part 18, Subpart 12 of the BT Price List. Why was this so hard to organise? How do I reset my MiCloud voicemail passcode? Terms and conditions for business customers - BT Broadband 2. At this stage, your order is either ready for, or has been despatched. Our contracts are set up into three main parts to make it easy for you to understand. Use our Business Connectivity checker to see what broadband and ethernet options are available to your business. BT Wi-Fi on the London Underground, provided by Virgin Media. They also let you share pages with social media sites. These packages allow customers to consolidate spend on specified services including Calls and Lines services. Do you get a phone included on traditional phone packages? If youre using a BT Connect mailbox, you'll need tomake sure you update your mail client settings. Get answers to all your questions here. If you ordered your BT Business Broadband before 28th March 2022 please refer to the Legacy dropdown below for your terms; Value Added Services Annex to the BT Business Broadband Schedule - you can find the latest terms below. We have up to 3 months from the time your order is placed to fulfil your expert set up order, and it is offered free at our discretion. How do I set up and manage my Cloud Voice Express features? Most VoIP providers will allow you to move or port your current landline to a VoIP service for a one-time fee. If after 10 days from the start of your service your speed is regularly at or below this speed, you may contact BT and BT will try to fix it. BT has the right to cease your number in certain circumstances. These services are: PSTN, ISDN, Featureline, Featureline Compact, Featureline Corporate and Embark. Every single time. You can find the Customer Compensation Scheme in Part C of the schedule and this sets out the Service Care Levels that apply to the different Calls and Lines services. If you cancel the Complete . Subject to the BT Expert Set up T&Cs. BT Global Services Terms and Conditions page, Microsoft Office 365 and Microsoft Office Cloud Services offered by BT, Service Schedule for My BT Business Account BT Business Apps, BT Business Apps End User Licence Agreement, Service Schedule for BT Device Protection by Symantec, Website Builder - Annex to My BT Business Account, Agreement for BT Sport - Commercial Premises (Single Premises), Agreement for BT Sport - Group Commercial Premises (Multiple Premises), BT Sport Commercial Referrer Terms & Conditions, Terms and Conditions for the BarBeats Service, Service Schedule for My BT Business Account - My Bill and Analytics, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customers joining and resigning from 28 March 2022, Value Added Services Annex for BT Business Broadband, Superfast and Ultrafast Schedule, Next Day Connection Annex to the BT Business Broadband Schedule, Service Schedule for BT Business Broadband Access Service, Service Schedule for BT Business Mobile Service, Annex to the Service Schedule for BT Business Mobile Service, Service Schedule for BTnet (also marketed as Internet Connect UK), Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) - BTnet Security, Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) - BT Assure DoS, Annex to the Service Schedule for BTnet (also marketed as Internet Connect UK) Gigabit Broadband Voucher Scheme, Business Email Lite powered by Microsoft Office 365, BT Business Lite Web Hosting and Business Email Lite powered by Microsoft Office 365, Microsoft Office 365 offered by BT Annex to Service Schedule Service Level Agreement, Contract for BTBusiness Service (BT IP Trunk) - Main Conditions, BT Business Services Telephone Service Phone Calls and Lines (PSTN, ISDN, Featureline, Featureline Compact, Embark and Featureline Corporate) Schedule to the General Terms, Calls and Lines Packages Schedule to the General Terms, BT Business Plan (Customer Based and Lite), Service Schedule for Starter and Professional Packs, Web Hosting & PC Security Bundle Terms & Conditions, Web Hosting with BT PC Security & PC Back Up Bundles Terms & Conditions, Service schedule for Internet Services Bundles, BT Directories / BT Customer street / BT UFindUs migrated to BT Web Starter / BT Web Manager / BT Web Expert, BT Web Basic / BT Web Standard / BT Web Standard Plus migrated to BT Web Starter / BT Web Manager / BT Web Expert, RingCentral Development Platform Annexto the BT Cloud Phone Schedule and Cloud Work Schedule, Cloud Work Contact Centre,Annex to the Cloud Work Schedule, BT Cloud Voice and Cloud Voice SIP-T Schedule to the General Terms, Presentation Number Service Option Annex to the BT Cloud Voice and Cloud Voice SIP-T Schedule, BT Cloud Voice Express Schedule to the General Terms for Customers joining and resigning prior to 28 March 2022, BT Cloud Voice Express Schedule to the General Terms for Customers joining and resigning from 28 March 2022, Main Conditions Conditions for BT Business Services, BT One Phone SME Schedule to the General Terms for Customers joining and resigning from 1 April 2021, BT One Phone SME Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021, SIP Networks Annex to the BT One Phone SME Schedule, Convergence Services Annex to the BT One Phone SME Schedule, BlackBerry Annex to the BT One Phone SME Schedule, MobileIron Cloud Service Annex to the BT One Phone SME Schedule, One Phone Portal Annex to the BT One Phone SME Schedule, Onsite Mobile Networks Annex to the BT One Phone SME Schedule, Private Voice and Data Extra Annex to the BT One Phone SME Schedule, Signal Assist Annex to the BT One Phone SME Schedule, Recording Extra Annex to the BT One Phone SME Schedule, Mobile Data Source Management (Jamf) Annex to the BT One Phone SME Schedule, BT One Phone Schedule to the General Terms for Customers joining and resigning from 1 April 2021, BT One Phone Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021, SIP Networks Annex to the BT One Phone Schedule, Convergence Services Annex to the BT One Phone Schedule, BlackBerry Annex to the BT One Phone Schedule, MobileIron Cloud Service Annex to the BT One Phone Schedule, One Phone Portal Annex to the BT One Phone Schedule, Onsite Mobile Networks Annex to the BT One Phone Schedule, Private Voice and Data Extra Annex to the BT One Phone Schedule, Signal Assist Annex to the BT One Phone Schedule, Recording Extra Annex to the BT One Phone Schedule, Mobile Data Secure Management (Jamf) - Annex to the BT One Phone Schedule, Annex to the Service Schedule for BT One Phone BlackBerry, Annex to the Service Schedule for BT One Phone MobileIron Cloud Service, Annex to the Service Schedule for BT One Phone for the BT One Phone Portal, Annex to the Service Schedule for BT One Phone BT Signal Assist, Annex to the Service Schedule for BT One Phone Recording Extra, Annex to the Service Schedule for BT One Phone Onsite Mobile Network, Annex to the Service Schedule for BT One Phone Onsite SIP Network, Annex to the Service Schedule for BT One Phone Private Voice Extra and Private Data Extra], BT One Phone - Flexible Caller Line Identity (CLI) Extra Order Form, BT Business Mobile Schedule to the General Terms for Customers joining and resigning from 1 April 2021, BT Business Mobile Schedule to the General Terms for Customers joining and resigning prior to 1 April 2021, BlackBerry Specific: Annex to the BT Business Mobile Schedule, On Site Transmission Equipment: Annex to the BT Business Mobile Schedule, MobileIron Services Specific Terms and Conditions: Annex to the BT Business Mobile Schedule, BT Mobile Manager:Annex to the BT Business Mobile Schedule, Solution Terms for 4G Office Signal Assist, BT Field Force Automation Purchased Equipment and Software Schedule, BT Field Force Automation Support Services Annex, Conditions of Supply (where Customer applies to a third party finance house or other third party for financial facilities) Mobile Devices, Conditions for the Provision of Devices for Customer Evaluation, Service Schedule for BT Mobile Device, Application, Content and E-Mail Management, Appendix to the Contract for BT Business Mobile Service, Appendix to the Contract for BT One Phone Connect, Solution Terms for Additional Network Equipment, Solution Terms for BlackBerry for Business, Solution Terms for Lone Worker from EE (Peoplesafe), Solution Terms for Lone Worker SIM Only Service Plan, Solution Terms for Mobile Device Management, Solution Terms for Mobile Secure Data Management (Jamf), Solution Terms for On-site Support (Employees Transferring), Solution Terms for On-site Support (No-Employees Transferring), Solution Terms for Samsung Knox for Enterprise, Solution Terms for Service Relationship Management, Solution Terms for Total Resource (Employees Transferring), Solution Terms for Total Resource (No Employees Transferring), Ofcom General Condition 1.3 Additional Information, For IT Services, these General Terms will apply, IT Services Annex to the Purchased Equipment Schedule, Service Schedule for BT Business Enhanced IT Support Subscription Service, Service Schedule for BT Business Enhanced IT Support Server Subscription Service, Service Schedule for BT Business Enhanced IT Support PC per incident Service, Service Schedule for SAS Support Services, Service Schedule for Phoenix Co-Lo Services, Service Schedule for Phoenix Business Continuity Services, Annex 1 to Service Schedule for IPscape Services, Service Schedule for SecureData Websense Services, Service Schedule for Applicable Hosting Services, Service Schedule for SAS 21CN Migration Service, Service Schedule for BT Cloud Unified Communications, Office 365 Professional Setup Schedule to the General Terms, Intelligent Assets - applicable to orders for the Intelligent Assets Service placed on or after 29 October 2018, Retail Connect Schedule to the General Terms found here, Managed Services Schedule to the General Terms found here, BT Managed Cloud Security (Zscaler) Appendix to the Managed Cisco SD-WAN Annex, Intelligent Connectivity with VMWare Service Annex, Public Guest WiFi Appendix to the Managed LAN & WiFi Annex, Public Guest WiFi Appendix to the Managed SD-LAN Annex, BT Managed Firewall Security Service Annex, Managed Embedded Security Controls Service Annex, BT Managed Endpoint Security Microsoft Service Annex, BT Managed Service Voice - MiCloud UC & MiCloud CC Annex to the Managed Service Schedule, BT Managed Cloud Security (Zscaler) Annex, Internet Out of the Cloud Schedule to the General Terms foundhere, BT Business eSaver Broadband, Calls and Lines, BT Business Hosted VoIP (Enhanced Service), Conditions for BT Business Broadband Advanced Service, Service Schedule for BT Business Broadband Advanced Service, Service Guarantee for BT Business Broadband Advanced Service, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete WiFi and Hybrid Backup for Customer joining and resigning prior to 28 March 2022, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms, BT Business Broadband, Superfast, Ultrafast and Hyperfast Schedule to the General Terms for Complete Wi-Fi and Hybrid Backup, BT Business Broadband Schedule to the General Terms, Value Added Services Annex to the BT Business Broadband Schedule, Value Added Services Annex to the BT Business Broadband Schedule (before 10 April 2017), Service Schedule for BT Office Anywhere, Service schedule for BT One Phone Connect, Annex to the Service Schedule for BT One Phone Connect BT One Phone Coverage Solutions, Annex to the Service Schedule for BT One Phone Connect Private Voice Extra & Private Data Extra, Online Starter Kit for Office 365 (On or After 13th July 2015), BT Business IT Site Manager Subscription Service, BT Business IT Support Manager pay per use on-site Service, BT Business IT Support Manager PC Incident Service, BT Business IT Support Manager PC Subscription Service, BT Business IT Support Manager Server per incident Service, BT Business IT Support Manager Server Subscription Service, BT Business IT Manager On-Site Repair Subscription Service, Service Schedule for Microsoft Office 365 Small Business/Microsoft Office 365 Business Essentials offered by BT and Microsoft Office 365 Small Business Premium/Microsoft Office 365 Business Premium offered by BT, Charges Schedule for Microsoft Office 365 Small Business offered by BT and Microsoft Office 365 Small Business Premium offered by BT, Charges Schedule for Microsoft Office 365 Small Business offered by BT, Microsoft Office 365 Small Business offered by BT Annex to Service Schedule Service Level Agreement, Business Circle Complete Terms and Conditions, Blackberry Internet Service (with or without Satellite Navigation) Terms and Conditions, BT Business Mobile Broadband Terms and Conditions, Service Schedule for Voice, Business Circle, Business Circle Complete, Data, Blackberry Services, BT Signal Assist, Service Schedule for BT Business Mobile Broadband, Maintenance of Equipment Service Schedule, Maintenance of Equipment - Customer Service Compensation Scheme Annex, UK Maintenance Service Standard Care, Business Care & Business Premium Care, Conversion Tariff (between ITU-R Recommendation BT.601 (270 Mbit/s) and PAL, Conversion Tariff (between ITU-R Recommendation BT.601 (270Mbit/s) and SDV), Digital Video Broadband (DVB) ASI Non-resilient Service, Digital Video Broadband (DVB) ASI Resilient Service, EPS81, EPS82, EPS83, EPS84 and EPS 98 Services, Facility Line Circuits (1, 3, 5 year Minimum Term contracts only), Netstream Corporate/Enterprise Conditions, NetStream Corporate/Enterprise Schedule 1 - Opening Contract Details, NetStream Corporate/Enterprise Schedule 2 - Opening Inventory, NetStream Corporate/Enterprise Schedule 3 - Record of Contract Changes, Serial Digital Interface (SDI) Access Point, Serial Digital Interface (SDV) Vision Circuits.

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