If you checked out as a guest or are having issues amending your booking online please email us oncustomer.services@poferries.comorcall one of our friendly call centre staff on01304 44 88 88. 1. Save Up to 50% Face Care Items + Extra 10% Off L'Occitane Promo Code. We were worried that the alternative crossings would be full of delayed lorries. Brittany ferries rip off Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. Experience on board was good - adequate if not luxurious, pricey but OK! Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. 894646. The team are doing their very best.We've experienced some cancellations due to recent bad weather and industrial action in France which added to our call volumes.We don't disconnect calls so this may be automated by your mobile provider. I am sorry that you had such a long wait to speak to an agent, we have been extremely busy due to national strikes in France and weather disruptions but we are doing everything we can to answer all communications as quickly and efficiently as possible. Instead, I crossed the channel to Cherbourg and drove to St Nazaire. The flight back to Portsmouth departs Le Havre in the late afternoon, returning at 22:00. 20% Your Purchase on Site.You'd better grab the deals fast, or else you will miss it. - See 3,356 traveler reviews, 855 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Brittany Ferries: Brittany Ferries - the no refunds company! This means promopro.co.uk may receive a commission when you purchase a product through our outbound links. Verification can help ensure real people write reviews about real companies. Date of experience: August 2020 Ask tracyoverton01 about Brittany Ferries The cancellation fees are a bit high. Choice between a refund and credit to be given. For a ferry booking, there will be no ATOL protection but there may be ABTA Refund Refund Refund If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. Brittany Ferries RCN All Discounts Live And Tested.Get great opportunity to have discount on Brittany Ferries.Buy more and get savings. Please, The subscription details associated with this account need to be updated. Which is unacceptable, as it is doubtful that we would ever travel with these cowboys again. 2023 Trustpilot A/S. This first experience is valuable, which can upper your feelings about our site.Hurry and dont miss out. Therefore, I'll pass on your valuable feedback to the relevant department. Hence it pays to renew rather than shop around at the moment. Brittany Ferries: Bad customer service no cash refund - See 3,332 traveller reviews, 850 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Say that an announcement is being made. The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. The Package Holidays and Travel Trade Act 1995 gives travellers the right to a refund of all payments where a package holiday is cancelled by the traveller or organiser due to unavoidable and extraordinary circumstances. The Travel Magazine is a travel portal with highly informative, upbeat and inspirational articles for people who love to travel. Free shipping does not include promo codes items of Brittany Ferries at brittany-ferries.co.uk. You need to employ more staff in call cetre rather than relying on IT that all customers are not happy using, Dear David, Thank you for taking the time to write a review. Brittany Ferries The book with confidence pledge is available on all of our routes and allows you to delay your travel dates to later in 2022 - for Plan your route based on their driving distance from Le Havre and discover their exclusive selection of holiday accommodation to suit your needs. But the crossing itself is also more expensive. Affinity Federal Credit Union: Telegraphic Name: AFFINITY FCU: Location: Basking Ridge, NJ. It goes against our guidelines to offer incentives for reviews. Took over an hour from docking to get off though and Spanish customs/checks another hour so don't expect a quick getaway ;-), Good afternoon CliveThank you for your 5 star review.I am so pleased that you have had such a positive overall experience with usapart from the wait at customs.We look forward to welcoming you back on board again soon.All the bestNiamhBrittany Ferries. First-class discount codes of Brittany Ferries will bring you a satisfying shopping experience when shopping at brittany-ferries.co.uk. The new Brittany Ferries coupon has been verified, check it out now! Tour operators and travel agents must maintain a register of issued Refund Credit Notes and make such register available to the Commission for Aviation Regulation as instructed by the Commission. Brittany Ferries: Cancelled crossings - NO REFUNDS! We were in limbo for two days and then had a stressful journey to Dover, with a 4am start, followed by an eight hour drive from Calais to St Nazaire. Find new Brittany Ferries offers at PromoPro.Service sale - further reduction 15% - it is best time to buy it with this unbeatbale price.Shop now and save money now. We have had some issues with the API information being submitted and we are aware of this - so you do not need to worry or do anything further.I hope this clarifies the matter but if we can be of further assistance, please let us know. WebBrittany Ferries refund policy didnt hold water Sandie and Mike Williams from Burton-on-Trent in Staffordshire were meant to depart for a holiday in France on June 3, sailing from Brittany Ferries Prepaid Euro Card Brittany Ferries credit notes are valid for travel for 2 years. What time is Check-in? When do I need to check in? Check-in closes 45 minutes prior to departure for all routes. Brittany Ferries recommend you check in at least 90 minutes before departure. Wait for 15 minutes then get through only to be immediately cut off !!! Want to know more about our cookies and how they improve you're experience? I'm pleased to learn that she was polite, helpful and friendly. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Refund Refund Refund Brittany Ferries: Bad customer service no cash refund - See 3,406 traveler reviews, 865 candid photos, and great deals for Plymouth, UK, at Tripadvisor. The price difference was about 185 we are still waiting for it to be refunded. refund The value of the Refund Credit Note will also take account of any vouchers provided by airlines to the customer for travel that forms part of the package. If so it would be helpful if clarification could be posted on BFerries website.Hopefully Trustpilot will come to the rescue!Tom Leech, Dear Tom, Thank you for taking the time to write a review. Wants to enjoy great savings?Using this discount code at the checkout to get a great discount on your fashion goodss from Brittany Ferries.Come on and enjoy the discount in the whole site. Unless a Bookings made under a promotion cannot be amended to dates outside of the applicable promotion period. It is a tool so that people have to upgrade. Much better to have a buffet style meal. We appreciate your patience during this time. Brittany Ferries: Worst Customer Service - NO CASH REFUND - See 3,396 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Brittany Ferries issued us with credit notes. Great service. Ferries We use dedicated people and clever technology to safeguard our platform. The Refund Credit Note are established by the Transport (Tour Operators and Travel Agents) Act 1982 (Disbursements from Fund) Regulations 2021 (SI 105 of 2021). Verification can help ensure real people write reviews about real companies. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. From Refund Anyone can write a Trustpilot review. Dear JohnThank you for this positive review of our on-board safety. I know I was entitled to a refund by law, but we go to France a lot so we were happy to accept a voucher, Sandie, 69, said. Die Stornogebhren sich etwas hoch. We have always found the staff friendly and efficient and we have been accommodated without any problemsExcellent service and customer careDenis, Good afternoon,Thank you for your review - it is greatly appreciated. We have used this service since its inception, when it was wonderful. Brittany Ferries issued us with credit notes. Here's all you want.Give a glance at this offer - 10% reduction UK Coupon Codes,Let's be more quicky than others to have the huge savings. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. Carry on browsing if you're happy with this, or find out how to change your setting in our privacy policy. Affinity Credit Union Routing Number - Banks America It goes against our guidelines to offer incentives for reviews. Brittany Ferries Student Discount: Exclusive offers for all students. You can amend your travel dates online in 'My Account'. Very efficient and helpful service from Jessica despite the fact that she had to overcome some technical issues with the booking. Reporting back as promised. Would like to book a sailing to Bilbao for mid May but cancellations - if you can make sense of the sailing updates - appear to make this something of a gamble. Further 75 off Selected Crossings at Brittany Ferries. We have had a spike in call volumes recently due to the ease of restrictions in entering France.I'm delighted to hear however that our colleague Julie was able to assist you with your booking when you were able to get through to the contact centre.We look forward to welcoming you on-board later this year.Kind regards,JamesBrittany Ferries. With its excellent road network connections, you can enjoy a hassle-free journey. Full payment for a ferry booking is required at least 60 days before the day of outward travel date. If payment is not received the booking will be cancelled which invalidates all related documents. Reservations made within 60 days of outward travel date must be paid in full at the time of booking. We spent time trying to find a route to Spain as the large motorhome incurs double payments on the toll roads in France. Should also say the staff are lovely, really helpful ladies and gents all with excellent English and Spanish including the chefs! Wants to enjoy great savings?There's still time to have great discount on 100Percentpure.Shop all the huge money off orders and has no time to wait. This type are not permitted to operate when the wave height exceeds 3.5m. Portsmouth is the most convenient port for those coming from London, less than two hours away. I have no desire to run through the whole complaints process, contacting ABTA etc but I'll do it if they make me.Very, very dissatisfied with this response which may cross into illegal business practices - certainly unethical. Choose from self-catering cottages, campsites and hotels - there's something for every taste and budget, making your holiday in France the perfect one. They will also gain adequate assistance for snacks, meals, refreshments and, where necessary, accommodation for up to three nights. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, Credit Card Dispute Letter Template That'll Get Your Money Back, How to Do a Skrill Chargeback and Get Your Money Back Easily, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Find out how we combat fake reviews. Hello Mr Foster,Thank you very much for your review - it's much appreciated. We are obliged to continue to request that passengers fill this in before travel, so that the relevant Authorities have the information before the travel date.Furthermore, this is a request from the Home Office and not a Brittany Ferries travel requirement. Wants to enjoy great savings?Check out the great selection of goods with this Brittany Ferries discount code and enjoy a fabulous discount.Shop now and enjoy the offers. BRITTANY FERRIES COVID 19 REFUND VOUCHER Dear Mike, Thank you for taking the time to write a review. With the easing of rules, we are no longer accepting requests for credit notes. Excludes vehicles designed for commercial use. Im not sure if you would say we are in a good or bad position. You need to enter your email and friend's email in the recommended friend item of Brittany Ferries. Please note refunds can take up to 28 days. Now it is a labour to be endured. query quickly dealt with and new documents sent instantly. The value of the Refund Credit Note must be equal to the amount paid for the original booking, or less than the amount paid, where a part cash refund has previously been given. We have noticed that there is an issue with your subscription billing details. I still have Two and a half months before BF take the Final Payment. more. Offer is non transferable and is subject to restricted space and availability. You are using an out of date browser. Grab a promotional code, discount code or voucher for 2023. Cancellation: 100% cancellation fee; no refund: Cancellation > 48 hours before travel: Full refund, as travel credit (valid for booking for 12 months from date of cancellation) OR a refund to original payment card less fees. Our usual route to France is via Euro tunnel but seeing the traffic chaos on the weekend before Brittany Ferries As your good friend, we shoule offer you a better price, so believe us.simple apply the coupon before you pay. Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. Great news on the ferries etc. I'm grateful to hear that my colleagues were able to assist you in amending your booking multiple times as the current situation has progressed.We look forward to welcoming you back on-board in future.Kind regards,JamesBrittany Ferries, Thanks to you all for your patience with myself and others who have had to change their bookings- Many thanks and keep safe during these uncertain times- Thanks again to you all at Brittany Ferries- regards Barbara Lister, Hello Barbara,Thank you for your review. If you are travelling with us, please take a moment to find out about thesafety precautionsthat were taking on board and around our business, including what you can do to help whilst you are travelling with us. Save today with our valid Brittany Ferries vouchers.Give a glance at this offer - Further 75 off Selected Crossings at Brittany Ferries,Just copy the code and apply it during check out. NO sailings and No information.Brittany ferries are the only cross channel ferry company NOT taking passengers back to the UK. We hope that we will be able to welcome you on board one of our ferries again soon. Cabins were pokey. Im writing to confirm that your booking has been cancelled and a refund of 330 GBP has been issued to card ending XXX. This is applicable to both new and existing bookings. However, Brittany Ferries recently found itself operating outside normal circumstances after its fleet was strategically withdrawn from service following a series of wildcat strikes by French crew. Comfortable crossing and good catering facilities on both crossings from Portsmouth to Caen. Our original booking made in January for April was cancelled by the ferry company. 18 of us due to fly out to Barcelona for a Stag Party (all sensible and grown men). Brittany Ferries: Worst Customer Service - NO CASH REFUND - See 3,366 traveler reviews, 857 candid photos, and great deals for Plymouth, UK, at Tripadvisor. We have just had a voucher (valid 2 years) for a cancelled foot passenger crossing but only for the outward journey, not the return 3 days later! This is not a review of crossing. Brittany Ferries Refunds. I got All Discounts Live And Tested.A discount code is important for you to get your money off. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please enter the 6-digit voucher number on step 5 (entitled 'Check your details') of the booking process. Refund Refund Refund Dear 'SuzanneL44', Due to the COVID-19 pandemic our passenger services have been suspended until 15 May. Brittany ferries They have shut their phone lines and their only attempt to explain why, they are different, online is to point in the direction of a maze of government websites. The Government has introduced a short-term, emergency measure called a Refund Credit Note, which can be issued by travel agents and tour operators licensed by the Commission for Aviation Regulation, to their customers where a booking has been cancelled due to Covid-19 travel restrictions. Frustrated by lack on eating facilities aboard and their limited opening hours. The switch to euros seems to be a cover for increasing onboard costs. With the easing of rules, we are no longer accepting requests for credit notes. Brittany Ferries had begun to issue refunds in the last week of April for customers that wished for a refund. Jon W. Dear CustomerThank you for leaving your review.I am sorry that you are having difficulty trying to get through to us, our contact centre number is 0330 159 7000 if you still need assistance.Kind regardsKirstieBrittany Ferries, Ferry to Santander from Plymouth. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Apparently it will take weeks/months to process customers refunds, due to lack of staff resources. However, all's well that ends well. Therefore, you can enter discount codes in the "discount" box in the lower-left corner of Brittany Ferries when making a payment. Further details are contained in the Guide for Customers and the Guide for licensed Tour Operators and Travel Agents. Seems like Brittany ferries are edging towards a P&O (for those who remember their Portsmouth operation) level of service but not at a reduced price. Many customers were unsatisfied with vouchers and had requested a refund. Refund policy While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. General ferry booking terms and conditions | Brittany Forget it, their response is that " we'll send you a voucher". Dear 'Caergeiliog', I am sorry to read that your sailing was affected by the suspension of our services. Ive got a ferry booked 1st August to Caen for 9 days. Shame you don't have similar prompt resources else where. If you would like to email us your booking reference, that would be appreciated. You'll never receive marketing from anyone but us and you can opt out of receiving this information at any time by clicking on the unsubscribe link in any of our emails. WebBrittany Ferries is your route to an extraordinary time in France and Spain. This May, we provide you with 21 fresh Brittany Ferries Discount Code. www.connexionfrance.com Il est interdit d'interdire ! You must check that all countries you will visit on the ship are covered. I would say though that if I was running the Government of any country I wouldn't let ANYONE in until I knew it was completely under control and safe for my own citizens You must log in or register to reply here. Le Havre has easy access to motorways that take you to the east of France, Paris and the Alps, and into Normandy via the Pont du Normandie road bridge to Honfleur. Shop now and receive huge promotion on top brands. Brittany Ferries: Refund by vouchers not cash - See 3,351 traveler reviews, 855 candid photos, and great deals for Plymouth, UK, at Tripadvisor. Once again, thank you for taking the time to write about your experience. Get more orders and save more with discount code. Very bad!!!! refund STATE OF NEW JERSEY Sign up to The Travel Magazine's FREE Newsletter and get the latest news, articles, guides, promotions and competitions. The Spencer family from Worthing, East Sussex, said: We were booked to travel on the Pont Aven on 25 September and our brother and his wife had flown from Canada for the mini-cruise. Do not want to pay for full price?Take advantage of this amazing Brittany Ferries discount code to enjoy big savings.The entire site is open for you. My young sister has recently been diagnosed with cancer and very Ill.I contacted Brittany Ferries to ask if we could reschedule our upcoming booking .The customer service agent was without any empathy or compassion .He constantly quoted advocate for travel insurance In these most difficult of times a bit of kindness would have been so appreciated.We cant rebook as at this stage we dont know if my sister has days weeks or months left ,but my request for a voucher for a later trip was refused .A difficult situation was made even worse today ,I am totally shocked and saddened by his lack of understanding .Brittany Ferries ,you are a large company and could do so much better . All affected bookings were automatically cancelled and offered a refund credit note. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. If I could give no stars I would have. For example, if you are travelling in a motorhome that exceeds 3m length or with a trailer, be aware of which ferry operators can and cannot accommodate it. Kind regardsLeahBrittany Ferries, Gave up after 20 minutes on hold trying to resolve payment after you advised unable to take payment of a booking. Hello 'Maps823647'I am sorry to read that your sailing was affected by the suspension of our services due to the COVID-19 pandemic. They are the closest crossroads to Paris, just 2 hours from Le Havre. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant.

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