Its location on this page may change next time you visit. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If it was deeded you would have visited a Public Notary, and sign "the book" which is law in Mexico with all deeded property. Thank you, you have successfully subscribed to our newsletter! Mine have not been. Please join me in challenging Vida Vacations in court over 1) A full refund not provided and 2) Unjust contract transfer fees. You talk about your commitment. After 7 hours and many declined offers, we told them we wanted our Vallarta Adventures and the cab back to our hotel. Also he already knew we where coming. this has become a nightmare and what worse timing than it being Christmas, New years holiday. VidaOwners.com provides a marketplace where guests can rent unused Grand Luxxe weeks from timeshare owners. Vida Vacations is a timeshare company that was founded in Nuevo Vallarta, Mexico in 2010. Gained: Breakfast, tour of property, water view from best balcony, discount on resort fee (keep receipt.). Otherwise known as Grupo Vidanta, the company launched a luxury vacationing club called Vida Vacations in 2010. After paying the $3000, the platinum package includes a reoccurring fee of $99 a year instead of $299 a year for basic plan, 100% inventory, 40 weeks on the platform that never expire, 4 authorized users on the account, 2 free cruises a year, airfare, prorated nightly room rates, gain full access to Hawaiian Vacations Maintenance fee Protection & Platinum Rental Program which means Hawaiin Vacation would be our property manager, small brokerage fee, to advertise and rent out our units for us for the units we don't use to receive money back to make a profit. If you are knowingly training/selling benefits that you never intend to deliver on, that's criminal plain and simple. International Association of Better Business Bureaus, Grupo Mayan Desarrollo Marina Vallarta, SA.DE C.V. Thank you for your time and we look forward to hearing from you soon. How can I be SCAMMED by such an affluent most desirable large Organization as VIDA VIDANTA GROUP as this? She is the author of, Surviving A Timeshare PresentationConfessions From The Sales Table and Timeshare Vacations For Dummies. In addition to her blog, The Timeshare Crusader she is also the lead timeshare advocate at Elliott.org. vidavacations.com, vidanta.com, grupovidanta.com, and vidapayments.com Please forward any information that you receive from suspected scammers to customerservice@vidavacations.com or call us at Your satisfaction is our priority, and we want nothing to come between you and your next great vacation. Whenever, I call, a voice came to say 'hold on' and phone went dead. I posted here a couple of days ago and I want to everyone to know I've been in contact with Karen Rose and they essentially said too bad! My wife was in serious physical distress going through the gauntlet; but little care was shown by several layers of sales people we interacted with. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. The second time I called and asked about being told and given a document showing lowest price and the person responded that, yes, they could sell it for the lowest price. We signed the contract, after being there 6 hours and wanting to leave, TRUSTING that what we spoke about was what we're receiving. I asked if they were all available at the cost of $499 per week. That's a rip-off for a week!!!! You can't have it both ways, you can't just tell the truth some of the time and claim to be legit. Who knows if that is true either? Deb & Sara. The concierge does not book all your travel, you have to call the exchange companies directly just like we do with club Intrawest, so there is no difference. We will never go to a timeshare presentation again in mexico which is a shame since my husband is mexican and we did not want to own in mexico. The first call they told me that there is no minimum price and that whatever price we wanted to sell it for, they would list it. Now it would cost almost 400 dollars to liquidate it. I was given a Reservation # 5258389 confirming rentals of 5 Units at the Grand Luxxe Residence Club for dates 07/03 thru 07/10/22. After signing a membership contract, we reflected on what was said and decided we had made a grave mistake. Alin Gines Under the platinum plan at additional $3000 if we chose to rent out our units, we would make a profit that one's a kicker because without the platinum package our weeks will cost is $850 for a room and $1900 for a suite for a week! The sellers even showed us a booklet called small luxury hotels and said that we could exchange for that too. Be careful of Vida vacation Club in Mexico. Vida Vacations sells "right-to-use" (RTU), unless you actually purchase a condo outright. We have been informed about your comment. The manager then said that he would never bring me something that was not real, and that the Grand Mayan company was reputable! Here is another issue I have and that's the Ambassador Program. For those of you who don't know the Mayan no longer uses the infamous Rental/Resale list. BBB Business Profiles generally cover a three-year reporting period. NEW I started contacted Ms Rangel to activate my Previous review. After check-in: Greeted by personal concierge, given potent drink, do not drink it until after you decline free breakfast and 1-hour presentation booking slot, even if they insist that you must attend. A link has directed you to this review. At Vidanta Resorts you have the option of down-scaling and paying a reduced maintenance fee. this was not what the sellers told us. Article 85 of Adhesion Contracts of CONSUMER PROTECTION LAWS clearly states that ALL contracts must be in Spanish. I did. The sellers even showed us a booklet called small luxury hotels and said that we could exchange for that too. Please help us get our full refund of $3250.00 paid to either Vida or Limitless vacations. Luxury destinations: Nobody is going to want a certificate for a week for that price, therefore, we won't get any money back. Not sure what our options are at this pointdo we just not pay? I would like to add our experience to the reviews we read about on this site. We wish to retract the above post. We found clear and detailed contact information for Grupo Vidanta. Being skeptical, I asked how my wife and I knew for sure that these numbers were real. Our hard work is focused on developing a great product and surpassing your expectations; as we continue to grow in the industry by making your vacations a memorable experience. THIS IS SO UNETHICAL! I urge The Grand Mayan to do the right thing. I am so upset that we trusted them and should not have, this has become a nightmare and what worse timing than it being the Christmas, new year holidays! BTW there is nothing in the contract that states we cannot retain assistance. for us for 19, 200 dollars. Give me a break!!! Then, after the rescind period passed I find out that NOTHING in the WHOLE country of Switzerland is available. We're backsorry to bother you all with our sad story but we won't let Vida do what they did and just say too bad, so sad. Vida contends that they are absolutely within legal bounds to train their sales teams to misrepresent their product and if the victims of this misrepresentation don't realize it after a usually 6 hr presentation Vida is not responsible. They essentially are saying "hey, it's not our fault you were stupid enough to believe our sales team". The sellers also told us that we could easily rent the t.s. The Deed: If you think you own a deeded interval of time with Vida Vacations you're sadly mistaken. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. In fact the manager said that he recently stayed at the W Hotel for 299 dollars for the week. So think about it. Six of us attended a timeshare meeting at Vidanta Nuevo Vallarta. My husband and I were scammed by Vidanta/Destnos Umlimited!! We went back to our resort and searched the reviews, and as we thought, this is not a reputable company. We went in person to request full refund and cancellation, of which we were declined. In direct reference to the above post, at this moment Grand Mayan Nuevo Vallarta customer service has addressed our issues in a most professional manner. Vida Vacations is a members-only bespoke destination club offering a dedicated approach to high-end travel. Then he went on to assure us that they would have absolutely no trouble selling our Palladium program. We purchased that day and decided to cancel 3 days later. Vida Vacations Accounting is standing by to help you with all billing inquiries. Global golf connections is who they recommended. We don't want to donate and take the chance that Make a Wish Foundation doesn't know anything about the program, and we do not receive the $5000 as was stated to me once all 10 certificates have been auctioned off. You refer to legal boundaries, does Vida consider pitching rent and resale to prospective members within legal boundaries knowing its a benefit that will NEVER be achieved? VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21 On 11/03/21, I was directed by Barba Rangel, Supervisor Vida Vacations to Wire $7,755.00 USD to their Vida Vacations Banking in De Zuniga Jalisco. At first, the sellers did not want me to take the papers that they had presented the program on, but i told them that i would not buy without taking them. We signed a new finance contract and paid a new down payment. Alex Offered exact same deal as sales force. This class action brings suit under the Texas Securities Act (TSA) against a number of parties related to the Vida Longevity Fund, LP, established in 2010. +52 (322) 176-0660 (all other countries), Monday Friday: I repeat we would have kept saying no, but having an "independent broker" begging us for weeks he so desperately needed was the tipping point for us. Dear Anonymous user, We bought our week almost 3 years ago and we felt that we have been scammed. I was scammed too, 2 years ago, and it's been a nightmare for me. Vida Vacations 23 complaints 9 resolved 14 unresolved File a complaint to Vida Vacations Vida Vacations contacts (added by reviewer) Phone number +1 800 292 9446 Website www.vidavacations.com Category Travel & Vacations View all Vida Vacations contacts Most discussed complaints 2 Vida Vacations alternatives Then I presented a copy of my offer stamped approved. We look forward to hearing from you to provide you all the information you need to start using your vacation club with us. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Business Profile Vida Vacations Timeshare Companies Contact Information PO Box 911841 Dallas, TX 75391-1841 Get Directions Visit Website (800) 292-9446 Customer Reviews 1/5 Average of 1 Customer. To be clear Cirque has nothing to do whatsoever with the sales practices the Mayan usesnot at all. When i was looking at vida, i told them we rarely used our 2 weeks per year that we already had with shell vacations. We have met many people who have had the same experience. This is a very expensive timeshare but it is of the highest quality and has many happy owners. 9 AM - 6 PM CST Closed on Sundays. http://www.timesharescam.com/blog/158-how-to-cancel-a-timeshare/. We feel totally scammed now! We told the seller that we are not beach people and that our visits to mexico was mainly to see family. It was finally returned. We own several timeshares in the states and have been to many sales presentations, but these folks take the cake. The Customer Care Center is now open Monday to Friday 9 a.m. to 8 p.m. and Saturday 9 a.m. - 3 p.m. CST. was worth 42, 900 dollars if we were interested in signing it over to them. Vida Vacations Destinos unlimited United States Phone: Web: Category: Vacation packages Vida Vacations Destinos unlimited International Cruise & Excursion Gallary Our Vacation Scammed and feared my safety *Author of original report: Additional information + Leaflet | OpenStreetMap contributors | Open In Google Maps Print this Report We should have known better by reading the countless reviews on this scam. These comments reach a relatively small number of people, if your are a victim of this scam please spread the word to help others avoid the Vida Cirque-us.We are seeking to widen the the reach of our message. They can only have us deposit our points with them. Enjoy reading our tips and recommendations. Not only would they not provide a full refund, paragraph 6 requires a transfer fee equal to 10 current usage fees in order to sell the contract to another party not family. This would likely take eight months to two years of hearings to conclude, some of which would require the plaintiffs attendance. The company offers real estate interests in 15 resorts in Mexico. There was a residual amount left of $1,579.00 which is being held in reserve that can be applied towards future reservations. The concierge does not book all travel as we were told, just like club intrawest we have to call the exchange companies ourselves, so there was really no difference. Beware of Vacation Class S.A. de C.V. (advertising The Bliss Resorts, Bliss Vacation Club, Grand Mayan, Vida Vacations, VidaSales and more). Pretty much to a person, the employees were wonderful and attentive to our every need. Although the information is clear in the signed documents, we continue to work towards an even clearer communication. They stated for us to donate these 10 certificates to Make a Wish Foundation in Washington State and when Make a Wish Foundation auctions them off, we get paid for each certificate auctioned off. It is the principle now. I could not have worse things to say. Welcome to the world of Vidanta, a collection of lavish resorts and various curated vacation experiences located throughout Mexico's most beautiful landscapes. Give us a call! Fraud requires an outright lie, or substantial failure to state a material fact about an important part of the contract. Everything sounded great but their prices were very high so we said, no gracias. That was a big mistruth! We accepted since they said it would only take 90 minutes. This was over a month ago and we have heard nothing at all from the resort. We would like to further investigate your claims and clarify our policies through direct dialogue. We truly appreciate your preference and welcome you to our family! I was given a Reservation # 5258389 confirming rentals of 5 Units at the Grand Luxxe Residence Club for dates 07/03 thru 07/10/22. Hi BBB: I followed up with Vida Vacations regarding this matter that all monies paid by me were applied to the previous contract (prior to the upgrade and revised contract) to pay in full the balance previously owed. Monday Friday: 8 AM 8 PM CST | Saturdays: 9 AM - 3 PM CSTSundays: 9 AM - 3 PM CST. The park was supposed to be opened this month and did not happen. How do I know I can trust these reviews about Vida Vacations? IF YOU ARE CONSIDERING A PURCHASE OF THEIR VACATION WEEKS, WELL STAY AWAY. Thanks BBB for following up on this complaint and posting my review. 800-964-7246 (From Mexico) They think that by threatening us with legal consequences we will cower and go away. I knew how much a week's rental was running on Airbnb (where I often book) so this would be a fair test if the package would save me money. It is always best to hire someone skilled to do so, unfortunately in most cases these companies dedicated to cancel timeshares usually cheat for the second time to their customers since they are vulnerable and desperate. I am joining some others in a class action lawsuit. Well these ended up being scams and the "companies" that Vidanta works with, have no choice but to lie and be in the middle of the scams. The free breakfast buffet and one-hour sales presentation turned into far more than that. If you receive a call, even if it appears to be from us, hang up immediately and call us back at 1-800-292-9446. Its dishonest. On this particular trip, we all decided to meet up in Puerto and Nuevo Vallarta. For any date, let alone in August. Vida Vacations - Using high pressure tactics on elderly people to buy membership Vida Vacations - vacation club Vida Vacations - VIDA VACATIONS SCAMMED ME OF $7,755.00 ON 11/03/21 Vida Vacations - membership with vida 1 View all Vida Vacations reviews & complaints Previous review Next review 22 comments T Tina Nomad of US Nov 16, 2019 1:11 am EST My experience with Vidanta Nuevo Vallarta is pretty much the same as the others. At first, the sellers did not want me to take the papers that they had presented the program on, but I told them that I would not buy without taking them. As a matter of policy, BBB does not endorse any product, service or business. then a manager offered a pre-owned contract for less money and said that they would help us to resell our Club intrawest for 19, 200 dollars. We had to go thru 4 layers of snakes, sales people, to make it out of Jurassic Park. Founded by Daniel Chavez Moran in 1974, Grupo Vidanta's headquarters are in Nuevo Vallarta, Nayarit, Mexico. We have made numerous attempts to contact them over the phone and via e-mail and have either been totally ignored or been told the "responsible person" would get back to us in a few days. Unfortunately I own a Mayan artifact of their deceptive past. If the contract is not registered with the consumer agency then by law we don't own anything after 10 years. It is viewed as creative selling, although those who are on the receiving end of the scheme dont see it that way. Who would think that the owners of one of the magnificent places on the planet would allow such a thing. We were given 10, 8-day 7-night accommodation certificates which include ground transportation from airport to resort. Another thing they sell you on is Vida Dollars. She has the email of the Representative. That is not how it works. Unfortunately, even with both of those things working in their favor, the hours of being held against your will to hard sell made the whole experience awful. I was looking for some information about this resort and all their scam tactics, and i've found these articles that have a lot of info Under that pretense in came Daryl. 3 STEPS TO RECOGNIZE SCAMS 1 If you receive contact from an address that doesn't use any of the following official domains, it is a scam. 182 likes. And the contract states that Limitless Vacations does not assume any promises made by their sales people. During the signing we found out that the Grand Mayan company did not sell our Club intrawest t.s. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. This is done with full knowledge of Corporate Management as well as Ownership. We were suprised when after we bought they brought us contracts in English only and not spanish since my husband does not really speak english and for the fact that we did the whole presentation in spanish, even the contract verification in the end was in spanish. Vida Vacations offers customers timeshares at some of the most luxurious resort destinations in Mexico. Our Destinations Vidanta Destinations 7 weeks- 2 red, 2 holiday 4 international weeks When I questioned this I was told I was wrong by Another person, manager. I now see that papers have information that goes against the contract and the truth of how the program really works. Now their customer service wants to use Consumer Law to their benefit, BUT IT IS ILLEGAL from the start for the timeshare company to not have provided us with a spanish language contract that we could read and sign. I initially agreed to remove the negative reviews, but only if my entire contract (new and old) is cancelled. We paid a total of $11,000 & I want ALL of our money back. Anyone who has been on a Mayan sales presentation in the last 10 years can attest to the fact that rental income is a huge part of their presentation. . But if something happens with you on this vacation, this company doesnt take responsibility. Although the contract says its not to be purchased for investment, the sales team made repeated assurances that rental income and the resale of the Shell property was not going to be a problem. Read full review of Vida Vacations and 2 comments, they didn't take responsibility for their customers safety and health issues. I was given a certificate # and now that the time is drawing soon, I made many telephone calls and sent several emails with absolutelty no response. He said it would be easy to liquidate at the lowest price of 19, 200 dollars. Platinum for a week is $699 to $899 and I am currently $850 - $1900 for a week in the basic plan. This is what they do to anyone wanting out of their contract and this is how they try to keep a 4* rating. In the paperwork, there is no directions on how to donate these certificates to Make a Wish Foundation in order for us to get our certificate credits. They used the same tactic with us, since I speak English the sales representative tried to use me to verify his statements but it was very tough to concentrate on our 2nd old daughter who needed to be taken care of and also to read a contract in English meanwhile be holding a verbal conversation in Spanish. I also asked for a copy for our records. I made the mistake of believing what my vida sales rep told me. And I actually have parents and friends with timeshares that ARE good and helpful so Im not a total timeshare hater. The value-added packs included a 750ml bottle of Del Maguey Vida de Muertos mezcal and four copitas. If Vida is truely the good corp. citizen that it purports to be in all of its advertising and philanthropic endeavors, then your decision to finally do what's right should not be a difficult one. I believe under the circumstances of a prior class action lawsuit and admission of misrepresentation during sales, any espnable judge or jury would find the demand for transfer fee unjust. join me in another class action! Another part of the deception was the opening price was $50, 000, turns out this was an inflated price. weeks for 2, 600 dollars per week and that they are not a hotel or timeshare and had companies to assist us.

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