This infographic illustrates the options, with links and contact information below. The U.S. I have bills addressed to me which never arrived at my temporary address. Are you serious? Postal Bulletin 22225 > NATIONAL CONSUMER PROTECTION WEEK March 2-8, 2008 > Area Consumer Affairs Managers and Customer Service Program Specialist Contacts District Name For more information on whistleblower retaliation go toWhistleblower Retaliation FAQ. To contact the OIG, please call 1-888-877-7644, email hotline@uspsoig.gov , visit USPS OIG Contact Form , or mail 1735 N Lynn Street, Arlington, VA 22209-2020. The U.S. **** post office constantly marks my package a delivered when they weren't. USPS Change of Address , USPS Hold Mail , Redelivery, etc. If you have trouble using one of the following, please give us a call. 3) Local Postal Consumer and Industry Affairs Office: If you are not satisfied with the help you receive at your local post office, the Postal Service has local District Consumer and Industry Affairs offices nationwide with special personnel who can assist in solving local service problems. . Hours of Operation For the hearing impaired, please call our TTY at 1-866-OIG TEXT ( 1-866-644-8398 ). Call to order free shipping boxes, envelopes, and postal forms, or to report a problem with your shipping supply order. For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. This is why I am contacting the BBB.The ZIP code is *****. Hours of Operation Consumer product and service complaints. The site is secure. The 2022 USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. Saturday 8 AM - 6 PM ET. Here are four ways to have your issue addressed by the Postal Service: 1) 1-800-ASK-USPS: Postal call center employees can answer most questions. Learn more about what the Office of Inspector General FOIA Team can help you with. She was friendly and helpful. Access theConsumer Affairs Office Locator tool. Contact Information. 80 Main St. Westford MA 01886 . At this point it feels like willful disrespect. Saturday 7 AM 6 PM ET, Comparing International Shipping Services, First-Class Package International Service. Alert Postal Inspectors to the problem and prevent others from being victimized. They have no proof but close my claim. . Please contact me with more information needed I think the not even *********************** of proof I have listed below should be more then enough I have been contacting **** since October ************************************************************************************************************************************************************* receipts for Package And contents enclosed in package which I did after providing this information my package dropped off the face of the earth within three days and I have been fighting back-and-forth with **** since October 2021 an even when my package was still trackable now and ***** Is refusing to let me file any more complaints refusing my remedy being very unprofessional like And flat out rude They are using excuses it is not trackable anymore and so theres nothing they could do and then theyre exact words pretty much is Im c*** out of luck and so my six children that I purchase these bears for There is a lot more information documentation that I would be more than willing to provide and ask for immediate remedy and the remedy that I had already asked for which is that the Bears from the sky view ****** wheel in ******* ******* red white and blue be re-purchased and sent to me by **** and instead of eight bears make it 18 Eight to the original receiver and ate to me the original sender for my time and since October 2021 I have emails from MRC **** consumer affairs and dating back for months now about me trying to figure this whole situation out with this package and have been more than patient understand I have also contacted *************** ****** wheel multiple times now and I have told him about this situation and Im a document to Disabled I dont have been since **** and I will not be silenced as I told ****. The lady I spoke with last did a great job. Customer Care Center USPS-NCSC 225 N. Humphreys Blvd Ste 501 Memphis, TN 38188-1001 We encourage your questions, comments and feedback, and look forward to . See details. April 5, 2023. Monday Friday 8 AM 8:30 PM ET Saturday 8 AM 6 PM ET, Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) TTY Access for Deaf & Hard of Hearing. Monday Friday 8 AM 8:30 PM ET Mail Service Updates on usps.com now has a new look and a new name USPS Service Alerts.. USPS Service Alerts provides customers with near real-time information about postal facility service disruptions due to weather-related issues and other natural disasters or events. But some circumstances warrant notifying us here at the OIG, or the U.S. Postal facilities are closed on federal holidays. Hours of Operation If you need more help, please send us an email. Connect with our customer service representatives to help resolve your issue and get back on track. Individuals who are deaf, hard of hearing, deaf-blind, or have . Instagram. Please contact USPS for missing or delayed mail and packages here Email Us | USPS (force.com)Other questions regarding your mail or change of address? Do You Represent A Business On Our Site? 25 Dorchester Ave. Boston MA 02205-9602. Postal Service complaint Find out how to file a complaint with the U.S. we have ring cams all over the house and have videos. BBB Business Profiles may not be reproduced for sales or promotional purposes. Contact PostalOne! I have tried going through the **** system. Postal Inspection Service. Average of 1 Customer Reviews. Please contact your local Post Office or USPS Consumer & Industry Contact Office for: If the issue that you are reporting is not within the OIGs jurisdiction or control, we are not able to investigate or review it. If you do not wish to provide contact information, you may submit your complaint anonymously. Make a General Inquiry Provides information from the Postal Service to customers on Postal policy and procedures. ), please enter the number below Do you need information? If youd like to speak with a representative about another issue with your package, please call us. Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation Consumer Affairs Mail Service Updates Site Now Called USPS Service Alerts. The post office I think is stealing my packages investigates themselves? Mail options: USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. To find your local District Consumer and Industry Affairs Office: click here. USAGov Contact Center Ask USA.gov a question at 1-844-USAGOV1 (1-844-872-4681) Find us on social media Facebook. Fill out a short form or get tips to fix some of the most common issues right from your computer. They always put the package inside by our door, where it is safe, and they ring the bell. USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. I want to to know to who? To route your concern or inquiry as efficiently as possible, please read the following before filing a Hotline complaint. Send a request via email to: mda@usps.gov Correspond at: USPS-NCSC 225 N. Humphreys Blvd. All Rights Reserved. Find the nearest USPS location by city and state or ZIP Code. If youd like to speak with a representative about another issue with your package, please call us. Write or email your complaint to USPS's Consumer Advocate office at: United States Postal Service Office of the Consumer Advocate 475 L' Enfant Plaza SW Washington, D.C. 20260-0004 caresponseteam@usps.gov Customer service issues (such as poor service, wait times, postal vehicle parking/driving complaints, or similar concerns). Consumer Affairs Manager Retail Manager Consumer Industry Contact Manager (CIC MGR) . Monday Friday 8 AM 8:30 PM ET Very unprofessional! The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that serves can be contacted at: To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Saturday 8 AM 6 PM ET. You can make a complaint about problems with your mail service online, by phone, or in person at a USPS facility. Postal Bulletin 22225 > Serves as a liaison between customer and field operations to investigate and resolve customer service issues, complaints, inquiries and suggestions in order to increase customer satisfaction and improve customer service. Find the best way to get help and connect with USPS. I have been making this exact temporary address change for the same time period, same address over the last 15 years without a problem.Now the postal system is completely unresponsive. They told me it would take 2 weeks to a month. The .gov means its official. Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). Well I already knew that was false but I saw him going through a whole stack of the same letters (these were some kind of legal documents (in large folders) from the city that multiple households received) and that indicates that he was putting the same notices in all those mailboxes, certainly so he didn't have to deliver them to the door.Look. View a complete list of what our Hotline can help you with; all other inquiries should be directed to the Postal Service or Postal Inspection Service. 1401 W Fort St, Rm M-157. In addition, call center employees create an electronic record of service issues so that they can document the assistance that you receive. An official website of the United States government. Individuals who are deaf, hard of hearing, deaf-blind, or have speech impairments can connect with USPS by using the FCCs TRS program: Access your states telecommunications relay service (TRS) to make TTY calls by dialing 7-1-1 or. The most common questions have to do with tracking packages or delayed delivery. plus the mail is not put in the right mail boxs. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. There is no reason my package shouldn't have been delivered. Select an inquiry type that most closely relates to the complaint or question that you have. For a full list of USPS contact information go to this site: https://www.usps.com/help/contact-us.htm Please note: *The two letter state abbreviation must be used. Welcome to USPS.com. I purchased a home in a community that has a cluster mailbox. Get email updates on the latest OIG news. USPS Corporate Account Address Element Correction / Address Change Service To find your local District Consumer Affairs Office, please see USPS Consumer Affairs Office Locator. Monday - Friday 8 AM - 8:30 PM ET. Please use the Hotline form to report matters involving: Please fill in as much information as possible. Laureen.B.Alt@usps.gov. They even showed it in THEIR possession, but it never showed up and never scanned delivered. Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020. Major Account Manager. Suite 200 Well guide you through the process. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. As a matter of policy, BBB does not endorse any product, service or business. Connect with our customer service representatives to help resolve your issue and get back on track. - USPS I find it odd that, even after several complaints, they just can't seem to deliver corrections and proper training on this matter. APPEALING A POST OFFICE CLOSURE For the East Texas area, that office is located in Coppell near Dallas. Find out how to file a complaint with the U.S. 1-800-610-8734 The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that . I got in my car and found him up another street. Please enter the USPS Tracking number or confirmation number if available. Whomever you handed my package must've showed id for you to hand them my package and not putting it in the mailbox like you're suppose to. They said sender didn't put insurance on it bur why do I need insurance to cover their negligence? Our mailing address is: USPS Office of Inspector General,1735 N. Lynn Street, Arlington, VA 22209-2020. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Use our online form to answer a few questions about your issue. For website-related issues only, contact the webmaster. Are you a victim or have you witnessed a mail-related crime committed by a non-postal employee? Every other business has to have insurance to cover any mishaps or negligence so why can post office get away with it? Niles Post Office - Local Branch 6977 W Oakton St. Niles, IL 60714-9998 Phone: 847-967-8852 CONSUMER AFFAIRS - UNITED STATES POSTAL SERVICE 433 W Harrison ST. Ste 4010 Chicago, IL 60699-9876 Phone: 1-800-ASK-USPS Fax: 312-983-8422 More resources click here The instructions include how to register for a Business Customer Gateway (BCG) account, add the IV-MTR service in the BCG, and receive and enter the authorization code. I have complained several times (at least 4 if not 5) times over the last couple years about **** leaving packages outside our gate where they can be seen and stolen, something that happens frequently in my neighborhood. The 2022 USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. Respond to your customers for free.. Once on November 16, 2022 and again in January through USPS.com. Detroit, MI 48233-9501. Check our Informed Delivery FAQs if you have questions about the feature, would like to learn how to sign up, or need technical assistance. If you have trouble using one of the following, please give us a call. Postal facilities are closed on federal holidays. Saturday 7 AM 6 PM ET, Comparing International Shipping Services, First-Class Package International Service. This last time it was marked that they hand delivered it to me (what are my locked apt mail box for then?) Mailing Address: Greater Boston Postal Customer Council. I told her this office was going to close my case and say they delivered it and sure enough 2 days later they did. To locate the post office nearest you: click here. Federal government websites often end in .gov or .mil. i need some one to fix the **** in yuma **. Select your state or territory from the alphabetical listing. On two occasions, last year, the carrier put notices in our mailbox that we had to pick up a parcel from the Foothills **** location, even though several people were at home. File a complaint through USPIS online about: To comment or complain about a policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). This presentation provides instructions for applying for access to the IV Mail Tracking & Reporting application (IV-MTR). Hours of Operation Still nothing. If we do not have a number for your local field staffing or customer affairs office listed here send us their direct phone number and we will add it to the list like we did for the Ohio Valley and Kentuckiana Districts. What is the best way to contact the United States Postal Service? It is now over a month and I am still unable to access my mailbox. Closed Saturdays, Sundays, and Postal Holidays. i do not know how to email. Please provide as much detail as you can. With the Postal Service solely responsible for mail delivery, they are almost always the one to contact. For more details and a full list of services, go to FCC Telecommunications Relay Services. 19 complaints closed in the last 12 months. Conformation Number 2300-4900-0047-9250 My regional post office in *************************** will not forward my letters and bills to my temporary address. Complaint About Mail Service Use the USPS website's Email Us form. I further understand that information provided anonymously may be referred to another agency if the matter is not under the OIGs jurisdiction or control. Pitney Bowes, U.S. Mailing Solutions. Before sharing sensitive information, make sure youre on a federal government site. **** does neither.While this is my main complaint, I want to take the opportunity to let you know about another issue. 202.789.6800, Postal Accountability and Enhancement Act, SCHEDULE OF REGULAR AND PREDICTABLE PRICE CHANGES. Copyright 2023 by United States Postal Service Office of Inspector General, Equal Employment Opportunity and Diversity Statement, Reasonable Accommodation Written Procedures. Complaints Complaints against the government Consumer product and service complaints . Select your state or territory from the alphabetical listing. 11/16/22 I had ordered a package that was delivered on November 16th, 2022 but when I went to the post office it wasnt in my P.O. With three agencies that have U.S. Postal Service in their names, and each one having different responsibilities and jurisdictions, its no wonder people sometimes arent sure where to turn for help with lost, delayed, or damaged mail. Postal Service, U.S.Postal Inspection Service, and Postal Regulatory Commission. Call with questions about stamps or orders placed online through The Postal Store. NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. Visit the, Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. They will get you the answer or let you know where to find it. i have send emails and reported this to every one i can think of. Ask a real person any government-related question for free. . USPS Mailing Promotions seek to increase engagement and response rates for Mailers by leveraging high value mailpieces. Today I receive notice that they said they did deliver it right. Email: USPS Customer Service. how to participate i have posted on ******* and ******** about the bad **** in ****. I understand that a complaint submitted anonymously may limit the OIGs ability to investigate, particularly if questions come up that only you can answer. 475 L Enfant Plaza SW Box or the front desk has not received it. e-mail us: postalone@email.usps.gov Call us: (800) 522-9085 Or write to us: PostalOne! Twitter. Postal Service Office of Inspector General (OIG) is an independent oversight agency, separate from the U.S. This occurs when an employee with authority takes or fails to take, or threatens to take, a personnel action against another employee because such employee made a protected disclosure. USPS Ship through IV-MTR Data Delegation Request Address Quality Solutions Correct and Standardize Your Address List Verify Your Address List Enrich Your Data Stay Compliant with Move Update Undeliverable-as-Addressed (UAA) Mail Statistics COVID-19 Business Mail Info Acceptance of Returned International Mail Entry Facility Contingency Plan I am not judging people. Theft, delay, or destruction of mail by Postal Service employees and contractors, Workers compensation fraud or other healthcare fraud, Internal affairs or complaints against executive personnel. EEO and No FEAR Act Monday Friday 8 AM 4:30 PM ET Find information on our most convenient and affordable shipping and mailing services. Call: 1-800-ASK-USPS (1-800-275-8777) Hours of Operation. ***** and *** never do this. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I have gone to post office continuously to see if locks were changed and my keys available. Find the "TRS Telephone Numbers" section to get the specific number you need. If you need more help, please send us an email. This isn't right and is starting to look like a scheme. Get email updates on the latest OIG news. Email: USPS Customer Service Call: 1-800-ASK-USPS (1-800-275-8777), Hours of Operation Email: USPS Customer Service Call: 1-800-ASK-USPS (1-800-275-8777) Hours of Operation Monday - Friday 8 AM - 8:30 PM ET Saturday 8 AM - 6 PM ET Federal Communication Commission (FCC) Telecommunications Relay Services (TRS) - TTY Access for Deaf & Hard of Hearing The most common questions have to do with tracking packages or delayed delivery. i have done reports with **** police, better business bureau, post master and the local post office. Publications 10/22/2022 i just got other thing today plus and have it all on video. Postal Service guide to mailing services: click here. Visit: FAQ | USPS. Washington, D.C. 20260-0004. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. File a complaint against a federal or state government agency Find out where to file a complaint against a federal or state government agency. If you're asking about a package or service that gave you a USPS Tracking number or confirmation number (e.g. Monday Friday 7 AM 11 PM ET Find the nearest USPS location by city and state or ZIP Code. I checked the mail to find a notice from the **** driver stating to pick up my package from the office.The lock boxes are directly in front of the mail boxes so you cannot miss them. PO Box 51234. case information NOTE: The tracking information available to customer service representatives is the same information you will see on USPS Tracking. Postal Inspection Service (USPIS) is the federal law enforcement agency that protects the mail system. For general information, how-to steps, or to learn more about USPS products and services, check our FAQs. USAGov is the official guide to government information and services, File a complaint against a federal or state government agency, Track a package or use USPSs Email Us form, Find your USPS district consumer affairs office, Directory of U.S. government agencies and departments. I will lose out on $700 because I now have to wait until Friday to pick up my package. U.S. Government USPS-Consumer Affairs Office Complaints Complaints USPS-Consumer Affairs Office U.S. Government View Business profile Need to file a complaint? The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

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