FYE is only half the problem, the other half is the customers for not reading, listening, or paying attention. Sure enough, I thought about it and realized "why would I have 30 days to cancel something that is free, especially since I only shop here once a year?" Not using your FYE Backstage Pass VIP membership card as much as before? He then leaves the register and returns with another employee who will help me do the return (where was this other sales clerk hiding while everyone was at a single register, while the other two registers sat idle?) He said the address it was sent to, which was the WRONG ADDRESS that they had from before. You little twit You sit there and cry about poor you losing your job if you don't ram enough of these VIP cards down peoples' throats! I work in retail, as well. He then told me that I had opened the box, so I had no choice. It is extremely easy for the cashier to just blatantly lie to you. My store has a free loyalty program where customers get point for every purchase they make which can turn into free stuff. In contacting them about it, I got a reply that FYE no longer offers this option and that I could get a refund if I supply them with information that FYE SHOULD HAVE, not me. Only if you cancel your membership the same day you bought it. And RedNinja, they are doing this to people. Who signs up for something when their kid is screaming? You need to enable JavaScript to run this app. He says my membership is still active until the 18th, I said fine. I was at my local Sam Goody, purchasing Christmas Presents. FYE - Still haven't received order!! ** (Exclusions apply.). Resolved. The whole thing is a big scam, and I don't support it, but guess what -- I sold it to hundreds of people for 10 months, and I regret it entirely. I'm paying for something i didn't even know I was signing for, all i know is that the sales person told me I was going to B saving 10% on my purchase today because of a special promotion they had going on. Use it to sign up for any free trial, and you will never be charged after a free trial again. Once you finally get through to an operator they try to trick you again into staying longer. How to Cancel FYE VIP Subscription in 5 Easy Ways There is an easy way to cancel your FYE Backstage Pass. What a bunch of crap! We'll see what happens next month. Apparently the D-bag who took the call couldn't understand English very well and documented that we want to continue the services. I don't like accusing people of dishonesty, but this is ridiculous. So I sent the company an e-mail (a not very nice one mind you) basically stating that I want ALL of my money back since they have dishonest, lying employees, or I'm going to get a lawyer (heh I may have went a little overboard). It is rediculous. Well, last night in my rare instance of checking my bank account, I noticed an $11.99 charge for FYE VIP BSP. Also, what is with the people here saying "Just listen to the cashier"? ranks 102nd among DVD sites. I decided to check out this AMAZING service, so I log on. They (well the register does) just save your credit card number. What is the FYE VIP membership? In response to LoyaltoFYE: I asked her " is it like a rewards points program? " goodluck. I called the bank to see if they had a phone number and replied no. Well, Jackie, who are you aiming that ridiculous comment to? as we do not have one here. I would like to say that during my FYE purchase I was told about the VIP Backstage Pass, I agreed to it, because I planned on canceling the plan within the first few days. I looked on the receipt and found it. So as soon as I saw that I called, refused almost 5 times to keep it subscribed and got my $12 back in full. Financial Conduct Authority Reg Nr: 794952. The complaint has been investigated and resolved to the customers satisfaction. Write. FYE review: unauthorized charges to visa card. they also explained that if I did not call and cancel I would be charged after the first 30 days of having the card. How about I give you my address and I'll show you just how uneducated I am!? Of course, a few days later, I get the $12 charge again (actually it was still processing). On the middle of the receipt it says that if I don't cancel a subscription in 30 days, I will get charged 11.99$ per month ( for how many months exactly? sign a contract then run off. Two associates were working and the one girl calls me over to be rung out. Write. And as far as whose fault it is Well, it takes two to tango. How quickly and smoothly the cashier tricked me into signing up for the membership makes me think he has done this multiple times before; and if he is doing it again and again he is probably ordered by management to do so. After my transaction was finished, and everything was bagged, THEN she mentioned, "You have 30 days to cancel or you will be charged $11.99 a month. I can honestly say that the VIP membership is a complete waste of money and a definite scam in my book. As of 11/1/21, upon acceptance of your order, your credit card will be charged immediately for your entire order (including pre-orders). he refunded me all of the money i was charged and canceled the membership for good. They do not take this discount and have no idea what I'm talking about. They said they cant do that. PLEASE DO THIS ASAP! First of all, the first problem is that they tell you that it is $25 a year, even their WEBSITE it says $25 a year, but they will charge you $11.99 a month. I have cancelled my membership. Basically, this company exists by ripping people off, because the price of entertainment has dropped almost to zero. In addition, why would ANOTHER EMPLOYEE have to apologize for another's mistake, assuming the other DID lead you to believe it was completely free? We're REQUIRED to prompt you upon checkout for a Backstage Pass, 2 year warranty, and reservations if you pay with cash, and a V.I.P., 2 year warranty, reservations, and magazines if you pay with credit (at the moment, it's constantly changing). Since I now had it for another two months, not long after that I filled out the form for the gift card (with the correct address on it). I understand the frustration of having sales associates omitting information but this can all be avoided if everyone would just pay a little attention to what is going on and read a receipt before signing. 4437 Morgan Ford Rd. I don't mind calling to cancel services. So FYE has taken $11.99 from my account two months in a row. You don't have to give any information. They cost me so much for their lousy 5% off. As soon as your free trial is over, you will be charged for your membership . And do you know what it's like to LOSE YOUR JOB if you don't get enough sales? I will also be filing as many complaints as I can everywhere I can and this included my local FYE store. Theres no need to waste your time and money on lawyers. I went back to the store and the same associate was there, and I told him I had changed my mind. The membership was canceled and they credited ($11.99) back onto my credit card. He then mumbles something like "OK we will keep your account active" and hangs up without giving me any type of confirmation number or anything. I bought a cheap dvd at an FYE and the cashier asked if I'd like to sign up for their backstage pass. Even dumber when she tells me to sign the bottom of this long receipt ( I thought she ran my debit card as credit and was having me sign that ) and I didn't read what was on it. And you shouldn't either.. On February 11, 2015 I was shopping at fye for something for my dad's birthday. Who the hell do you think you're calling uneducated? Ask the agent to cancel your Backstage Pass membership. AEE131- I completely understand. You can't just sign someone up without all of their information! The company's working hours are Monday to Friday, from 9 a.m. to 11 p.m. Pay later. 2. I waited about 20 minutes in line, and when I got up to the register, the clerk saw my return and asked if he could let the rest of the line (3 more people) go ahead of me. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. (And here is yet another person/clerk/mgr who was not up front when everyone was standing in line.) Oh and that first response is also wrong because there are 2 cards one is $25 for the year strictly just for fye and the second card is free for 1 month then its 11.99 a month but this card saves you at other places over 100, 000 different stores its like a AAA card. The cashiers don't take your information. I got a return e-mail within 2 hours. I stupidly signed up for the EYE VIP pass to get a discount on some CD's I was purchasing. Is FYE Backstage Pass treating you unfairly? Um if someone just signed me up for something using my credit card you damn well believe I'd take the time to read a small paragraph that is not only on my packet but on my damn reciept! Make sure youve included your personal information and membership number. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. . And did I mention anywhere in my complaint that my child was screaming or that my child was even with me? Sit back and relax while we do the work. This will surely increase the credibility of your complaint. I had success, this is what everyone needs to do. Here's the phone number for everyones referenece: [protected]. has a consumer rating of 1.59 stars from 32 reviews indicating that most customers are generally dissatisfied with their purchases. Contact the FYE customer service on 1-877-351-2131. It's just the truth. I got asked to leave the store for "Disturbing customers". 3 months later, I notice I've been being charged 11.99 monthly for this effing card. If youre not satisfied with the service, your only option is to cancel it. >:-( This pisses me off on so many levels Hey, can anyone tell me if and when I'll get the $20.00 gift card I mailed in for? Are you tired of paying for your subscription with FYE Backstage Pass VIP? You need to enable JavaScript to run this app. It's not our job to make you keep it. An additional 10% off purchases at FYE for your entertainment stores and online at fye.com, Exclusive Member-only offers and discounts via email *FYE Backstage Pass Members do not receive discounts on the purchase of Gift Cards, FYE Backstage Pass membership fee, iPod units, Downloads, Game Hardware and Tickets. But we have quotas to live up to. it suks that you have to be rude and crazy to get through to these people but do it! An average American spends thousands of dollars every year on various subscriptions and memberships. I've had this happen to me today. I did not go on line to register my cared and now i see $11.99 coming out of my account, reoccurring every month and they say it was authorized on 3/5/15. After entering the number, I was put on hold for 3 minutes before reaching a customer service rep who asked me for my name and birth date again to verify if I was me. Here are just a few more subscriptions weve helped our users cancel: Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. I agreed; It lowered my total by a bit and I was in a rush. I understand the run-around; I've worked phone jobs. TN 37204-1248. So the two months go by, and still no gift card. Then they make it a major hassle to cancel once you realize you've been scammed. I dont need or want the VIP. ); and I would have to call back in 5 days in order to cancel. Copyright 2023 Line Financial - A Public Benefit Corporation. Emma is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services. The store manager has no customer service skills and the store it's self seems disorganized. Heck, the $20 gift card gives you 2 free months to basically make up your mind, not to mention the extra coupons inside and all of the offers online that more then make up for the fee. How do I cancel my Audible account without losing credits? So if you are uninformed like I was, you call the number and they say "we don't have an account under your name or info" so you go on about your day. No one said a word to her about any program.. nothing about a free trial or monthly fee. I am calling again tomorrow and this time I will not take no for an answer, that is if they even let me give them an answer. I went home and hung the discount card on my fridge. I also will be reporting to the Better Business Bureau and I no longer will be shopping at F.Y.E. This is the second month they took 11.99 out. Insanity. I said the thing will cost more to ship than I paid for it, plus I only bought it an hour ago. 3. She is apparently going to send me a $20 gift card (Yeah, right), and urges me to look at the benefits before I cancel. from your phone. So should I try and call their number or just straight up call my bank? If you dont want to waste your time compiling letters and waiting on hold when contacting customer service over the phone, dont worry. After hooking it up, it sounded terrible and went to return it about an hour after buying it. You should always ask if you're suspicious or have doubts. In that case, you can request a refund in the same store where you purchased your Backstage Pass. ET. credit checks. Oh, your perfect, right? ARE YOU SERIOUS?! It's honestly a rip-off. I then said that it had previously been opened because the interior packing was already messed up and re-taped when I bought it. $12 a month is a little too much for coupons. Log in to fyevip.com, go to My Account and click on the end membership link. Regular Price:$34.99 Whether you're close to home or on the road, simply search for participating brands and locations on your mobile device and show the coupon at checkout to redeem the offer. Another thing that bothers me is all this talk of FYE associates somehow inputting information they haven't been given. I'm explained to that it's free, blah blah, so i ask to see the paper work and sign up- to which the cashier tells me, to come back when I'm ready to make my purchase, and they'll link the card to my credit or debit card to save me having to fill the paper work out, and so its discount is applied with every purchase! Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. A friend of mine bought a game system where the wires were no good and she wouldn't even let her exchange for the same product! If FYE Backstage Pass keeps billing you after youve canceled your subscription or wrongs you in any way, you can always sue them to get the justice you deserve. I forgot to call. GOOD LUCK! You just access your account on the website and click the "Cancel" button. As I said, they are two seperate things. We recommend that upon receipt of your order that you contact Customer Service for a return authorization. While unpacking, I noticed it had been opened previously, because of sloppy repackaging, but didn't pay much attention to that. VIP is a $12 monthly membership that provides discounts at FYE and other participating stores. After you spend $250 it pays for itself then you save 10% on every purchase after that, clearly for someone who shops there often. Email: [email protected] Call: 1-877-351-2131. Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. There are two card available for FYE, first is the The Backstage Pass which is $25 for the year. You should receive a confirmation email within several days with additional instructions. I put my item down and she starts asking me if I'd like to save 10% off my next purchase, not mentioning that there is a fee after 30 days. Here is what you have to do: Once we cancel your subscription, you will receive a confirmation email. I will never shop at this pos fye again I will go to best buy or hh gregg if I need headphones or CDs or my electronics, This place I terrible who the hell is going to pay 11.99 a month for so stupid VIP pass .I never signed up for this such a scam terrible compay I will never shop here again I will go to best buy or hh gregg if I need CDs or headphones what a pos company fye is. The guy never gave me any details about how to cancel, and I almost got charged a ridiculous amount of money for subscription renewals on the "FREE" magazines they had me pick. Key_News_9280 28 days ago. September 20096 debits for a total of $$139.38 spent. As soon as your free trial is over, you will be charged for your membership. The guy was hard to understand. Anyone know what phone numbers to contact actually person not on the machine? So today I just called the fye backstage pass cancellation number. I know whenever there's a long line of customers or it's been a long day, I tend to fly through the script offering customers things like the V.I.P., especially when I'm 90% sure they're going to say no. On the next screen click the cancel link under the magazine cover image and follow the prompts on your screen. What makes this issue so striking is that they usually dont even use all those subscriptions. Always interest-free. I hope this solves everyones problem. So like the Slovakian i am confused who/how this charge appeared on my card. I signed up to get a discount on some comic con shared exclusive Funko Pop figures. Every single time. I was a victim of the FYE VIP BACKSTAGE PASS scam as well. DMs will fire you in a heartbeat if you don't meet your quota. I purchased something from F.Y.E and used my card. Even if the FYE was closed it doesn't matter. There are four ways to cancel your money saving f.y.e. We just noticed it. I've been a member for over 2 months now; however, if I don't get this gift card soon, I'll be on the losing end of their special offer. They obviously have a script, anytime I've called it's been the same. **15% Off Sitewide! Did you ever think maybe you should look for a better job, that maybe lying to people in order to get ahead isn't morally responsible? This is a change from our prior procedure of just . Then they charged me for two months in a row. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I was told I could cancel before 30 days and not be charged the 9.99 monthly dues. Jan 11, 2010 6:47 pm EST. Box 41248, Nashville, If I cant get this matter resolved with FYE my bank explained to me that for $35.00 I can issue a stop payment order from these snakes in the grass. This is when I noticed that there is a monthly charge after 30 days. 1. Anyway, if anything, I feel like it's been a learning experience to those who signed up for the V.I.P. How to Cancel Your Texture Subscription In 3 Steps, How to Cancel Your Best Fitness Membership In 2 Minutes, How to Cancel Your Burn Boot Camp Membership Effortlessly, How to Cancel Your Asurion Home+ In Less Than 5 Minutes, How to Cancel Your Delta Dental Insurance Plan In 3 Steps, How to Cancel Your Bright HealthCare Insurance In 3 Steps, Cancel Your GoodRx Gold Subscription Before Your Next Bill, How to Cancel Your Policy With Legal & General Insurance, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, Sending Money to an Inmate Has Never Been Easier, Credit Card Dispute Letter Template That'll Get Your Money Back. The DoNotPay robot lawyer, which won the prestigious ABA Brown Award for its services, can help you sue the company in small claims court. I come to find out it is in fact $12 a month, because it's not just for FYE, it's also for "thousands of locations nationwide, " which were pretty much just a bunch of Domino's Pizza and Dunkin Donuts locations. I'm so done. Ripoff Report on: Trans World Entertainment - Trans world entertainment fye vip membership card scam albany new york . Give the rep the info they need to find your account. I'm sure that there are associates who are unethical, that's undeniable. I also have a huge social media following and I will voice my incident with them as well. AEE131- Pardon me for sounding snarky, but I don't find any part of my comment ridiculous in the least. The FYE Backstage Pass VIP offers discounts and savings with the mobile app at the chain of entertainment retail stores. The new clerk says I will need to send the unit back to the company as it is still under warranty. I spoke with several Indians and Hindu's and such before I got to speak with a English speaking supervisor. So they said since they had the wrong information, they would give me a month for free, and since I didn't even know it could be used at other places, I said fine. FYE - backstage pass vip/magazine program, FYE - called to cancel could not get through on four consecutive days. I call in a few days later after sitting on all the "fabulous" benefits and such, and in the call I was told *twice* that they would be keeping my account active. Tell the supervisor the problem, they will refund you for 4 of the months right then and there and then you have to submit a form in writing to get your remaining credits.

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