We had a delicious mezcal espresso martini. At Fairmont El San Juan Hotel, partnering indulgence and wellness feels natural, because a healthy life includes fresh, flavorful opportunities for both. starting at. Reviewed $44pp - BBQ Fogon Night! But the pool and beach was too busy on the weekend- selling day passes to non guests ruins this hotel. Built in the 1950s and once the spot in San Juan where the likes of Frank Sinatra and Nat King Cole would perform, the iconic Fairmont El San Juan Hotel received a renovation facelift in 2016. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Unvaccinated passengers arriving on domestic flights are required to show a negative test result taken 48 hours before arrival time. We had to wait more than 30 minutes to get our bed set. including testing centers in the Luis Muoz Marin International Airport and The only hotel that (used to) offer day passes is Marriott Stellaris. Nights are entertaining with live music. With a long rich history, the hotel continues to be one of the Caribbean's most desired retreats. Fairmont El San Juan Hotels long-standing tradition of extravagance lives on through its thoughtful amenities, each sophisticated, intriguing, and authentic to its island setting. The location was close to the airport, close to old San Juan and on a nice stretch of beach. Pools never close. Got beach chairs as we needed (included in price) Cons: rooms. Live Entertainment! Only the amount confirmed at the time of booking in that currency is guaranteed. Beach chairs are free to hotel guests, which was not clear before we booked. Report. Keep an eye on your belongings! We were most pleased with the tap water, both at the resort and at restaurants in Old San Juan. islands heritage, artfully blending the best elements of yesterday, today, and Lisa is a fantastic manager. It was a bit more challenging to obtain an umbrella, but the pool staff was very accommodating. We went with my mom, sister and our kids. Plus, members of ALL - Accor Live Limitless enjoy an additional 5% discount with our Members' Rate, among other perks & benefits. Not a member? Definitely try the hummus and pinchos on the menu DELICIOUS!! They had the audacity to charge me for 3 bottle of water $60. Email: reservations@fairmont.com International Toll-Free Reservations Main Global Consortia Number: 800 0441 1414 For membership inquiries Fairmont President's Club Tel: 1 (877) 232-7070 (Canada/USA) or +1 (506) 877-3093 (International) Email: FPCGuestServices@fairmont.com 0000122066 00000 n FOUR DAY PASS - $150 EL SAN JUAN HOTEL | Puerto Rico 6063 Isla Verde Avenue | Carolina, PR 00979 | 787. starting at. The hotel overbooked and could only give us a a king bed (it was me and two 18 year old girls) and not a double queen which is what I reserved. Yohelen, was amazing, very friendly. TROVA Coastal Kitchen - Wyndham Palmas Palmas Del Mar. nearby areas, or we can arrange for an in-house doctor to complete your test at The food at their Pizza/Italian Rest is very good as was dinner at the "Meat Restaraunt". Crudo Sushi at The Lobby, invites guests to savor Sushi and signature cocktails, featuring our Classic Perfected menu, by the radiant aura of the Czechoslovakian crystal centerpiece. 7-day advance purchase required for hotels in North & Central America. This was a pricy hotel that boasted AAA Four Diamond Service. The view Absolutely gorgeous. They are acting like cartel. Day Passes can be cancelled by 10:00am AST the day before your reservation date. Located minutes from Old San This is the perfect way to spend a part of your day while visiting San Juan, what could be better than overlooking palm-fringed Isla Verde beach and the azure Atlantic. I desperately tried to upgrade my room but I was told the resort was full. The manager told me he would switch us to a double queen when one became available. I will share your comments with our team. Wedding parties will indulge in a relaxing day in one of the cabanas, outfitted with specialties such as aroma diffusers and customized food and wine baskets. Reservations must be made via participating Accor websites. Very highly recommended to be by the pool and beach. Best to ask the hotel directly. This casual, family-run restaurant is an ode to authentic Italian fare. Take your pick from our generous range: sophistication in the Grand Tower, splendor in a garden, poolside or ocean villa, or style in a junior, queen or king suite. Another pool attendant said we should go to the bar and order food because if the server did show up it would be a long wait. The restaurant hours seemed inconsistent. 0000134206 00000 n The price is only guaranteed at the time of booking. It will also include instructions on what to do in the very unlikely event that you encounter difficulties in meeting up with your guide. Take your vacation beyond limits with up to 20% off your stay, SPA IN THE WILD: Luxury Spa & Wellness Experience. Stay away!!!!! I gave this resort a three because of the protestors that work at the resort that was extremely loud our entire spring break trip. . Fairmont El San Juans poolside service embodies authentic Puerto Rican hospitality. 0000004999 00000 n The service was great and definitely made the day even better. However if you are looking for a pool / beach with a loud party scene and basic room accommodations then it's fine. 0000018093 00000 n Total rip off. I wouldn't know however, if it still does. Link above. Own or manage this property? Reviewed This restaurant has not received enough recent ratings to display a current ratings snapshot, Do Not Sell or Share My Personal Information, FOR RESERVATIONS PLEASE VISIT: https://www.resortpass.com/. read less. 0000002788 00000 n Well what they should understand is they would be making more money (Gratuity)if they make their guests happy and of Course automatically hotel also would make more money if guests return or recommend hotel to the friends and family.. You can learn about the history of this 16th century citadel. Please rest assured that we are evaluating what was shared so as to find the appropriate measures to address the topic mentioned and prevent future occurrences. All things considered though, the kids had a great time and so did we. Had to go to the pool to fill my own water bottle. You have Javascript disabled. You have Javascript disabled. Javy, would get us four chairs in the front row and set up a table and an umbrella for us and the kids. To the left and right of the hotel are food stands that sell empanadas(chicken or beef), chicken kebobs, tacos, pizza, bottles of water, and pina coladas.- Great location to shops and restaurants. Basically, youre paying for a free daybed. The lobby is the only thing that stands, Hotels with Infinity Pools in Puerto Rico, Hotels near Jutox Juice Bar & Water Sports, Hotels near Balneario Isla Verde (Playa el Alambique), Hotels near Chabad Jewish Center of Puerto Rico, Hotels near (SJU) Luis Munoz Marin Intl Airport. requirement to provide proof of a negative COVID-19 test to return to the Nice area by the tennis courts to shower and change before catching a cab to the airport. These tours are similar in size to those of the cruise lines. The only hotel that (used to) offer day passes is Marriott Stellaris. The Fairmont was a good choice for what we wanted: convenient, relaxing beach/pool vacation. Day pass. Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Embark on your own adventure and find yourself amongst some of the world's most storied addresses. Bartenders were quick and made strong drinks. lobby live entertainment, 24/7 access to Fitness Center, entry Brava Night club. Find best hostels in Carolina with the low budget accommodation fee from 40 USD. Just annoying when you cannot get in contact with anyone or your questions answered. Brunch & Bottomless Mimosas Apr 18, 2023. Well what they should understand is they would be making more money (Gratuity)if they make their guests happy and of Course automatically hotel also would make more money if guests return or recommend hotel to the friends and family.. The senior manger Johanntan Revirea need to be fired as he destroyed our honey moon just because his attitude. The wellness center is not to be missed and I am sorry we didn't have more time to sit and enjoy cocktails and live music. Thank you, and we'd be grateful for another chance to assist you in the future. Dined on May 18, 2022. overall 3 . I can go on and on here with all the bad experiences we had it at this hotel for those five days we spent there. trailer <<4732211FF66A44BA929F44A6E1DA8DEF>]/Prev 544231/XRefStm 1920>> startxref 0 %%EOF 315 0 obj <>stream mainland United States. There was no cork screw in the room , nor a shoe horn , both of which are typically available at a Fairmont . Condado Ocean Club, San Juan. Thank you again for sharing your experience. We very much appreciate your comments regarding your stay at the Fairmont El San Juan Hotel. 45th Anniversary and they are hitting it out of the park! Or book now at one of our other 2735 great restaurants in Carolina. Swim up bar is lovely. Extremely disappointed for a considered not all inclusive 5 star hotel:(. 1Ft B\lbic"1p.`y~"@ Worth every penny. Do hotel guests also have to purchase day pass to use pools, chairs etc? PR_Bob. There are loud pool parties that take over two of the main pools on the weekend(Hotel is much quieter during the week). By Annie Archer Published on July 16, 2022 I wouldn't know however, if it still does. Our server was amazing though and i wish we got his name. This is NOT the 4 star hotel you think you are booking. Extremely disappointed for a considered not all inclusive 5 star hotel:(. You definitely have to make this your stop when in San Juan. Rip off The hotel has filtered water available for free as well - Accessing a chair by the pools wasn't particularly difficult if you secured your seats early in the morning. Book with Confidence :Flexible cancellationandsafety protocols. Maria in the Cana restaurant was absolutely wonderful and a bundle of information on the best places to go! Compare prices and find the best deal for the Fairmont El San Juan Hotel. And the shower was fantastic! Had a great time celebrating a birthday. Good Pool. The beach staff was helpful with towels, chairs, and umbrellas. Our events team will handle directly any of your catering needs. The last day before we checked out, around 4pm they finally gave me a poolside villa room. Enroll now. Claim your listing for free to respond to reviews, update your profile and much more. Ro Grande. Just charge it in the initial room rate instead of "sneaking" the charges on you after the fact.- Food and drinks are very expensive. New mattresses, new tv with 60 cable channels, fridge and new bathroom.- Beach is AMAZING. The street corn not good. Nightmare of experience. Awesome location, great service and atmosphere. We offer full private buy-out options for our Cabanas or Restaurant dining! 45 minute layover in San Juan Apr 23, 2023. where to kayak when staying in old san juan Apr 22, 2023. Estars muy cerca de atracciones como Playa de Luquillo y Casino Wyndham Grand Rio Mar. We offer full private buy-out options for our Cabanas or Restaurant dining! 2023-04-21. I would definitely do it again knowing what I know now and prepare accordingly. Accommodation: Fairmont El San Juan Hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Download the Accor ALL app on the App Store - new window, Get the Accor ALL app on Google play - new window. Booked Via Amex Travel and was told this is a oceanfront / oceanview resort. Prices are the average nightly price provided by our partners and may not include all taxes and fees. I am a person who usually only gives good ratings and leaves the negative only when I feel like it is really warranted and want to give others a genuine review. Book with Confidence :Flexible cancellationandsafety protocols. Located at the award-winning Isla Verde Beach, minutes away from downtown San Juan, Puerto Rico, the hotel artfully blends the best elements of yesterday, today and tomorrow. 0000091397 00000 n The room we got was amazing and all the amenities and facility was just great .. My only thing that I have to complain about is room service . The hotel itself was beautiful. Every experience was positive. Highly recommend! Where San Juan's people, parties and performances come together. 0000150883 00000 n Fairmont El San Juan Hotel's long-standing tradition of extravagance lives on through its thoughtful amenities, each sophisticated, intriguing, and authentic to its island setting. Hotel Front Desk, Hotel Management, Guest Services. I think its definitely a better deal if you have older kids and adults. Drinks run about $18 each not including tip. Tripadvisor performs checks on reviews. The staff was good and very friendly. Miami. 6063 Isla Verde Avenue, Isla Verde, PR 00979-5706. Juan our server was very attentive. More. Positioned beneath the most authentically recognizable feature of the Fairmont El San Juan, Chandelier Bar has become the epicenter of the hotel's nightlife-a gathering place for locals and travelers alike for generations. Location 4.6. We didn't eat at any of the restaurants after looking at the inflated prices of the food.- Doesn't cater to families. From the food, to the location, to the staff, Frances at the front desk in particular was simply a gift from above. We did enjoy the cabana but it was stressful accounting for where people are sitting so it was a bit of a rough start. Servers deliver drinks directly to the cabanas, or guests can indulge in a cocktail from the spirited swim-up bar. Sign up for more information about this hotel. Banquet, Bar/Lounge, Beer, Chef's Table, Cocktails, Counter Seating, Dancing, Dog Friendly, Entertainment, Full Bar, Gluten-free Options, Happy Hour, High Tea, Kosher, Late Night, Outdoor Smoking Area, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeout, Vegan, View, Weekend Brunch, Wheelchair Access, Wine. Situated on two miles of the pristine Isla Verde Beach, Fairmont El San Juan Hotel is an oasis of 388-guest rooms, including 84 suites, and poolside and oceanfront villas. Swim up to the tiki hut in the middle of the pool for your favorite cocktails and beverages. Choose from a collection of inspired accommodations: modern Toll Free room reservations only Condado Vanderbilt Hotel, San Juan. We are unfortunately checking out today as Im sitting on the veranda of my Ocean Front Villa writing this review. Check-out 11:00 am. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Servers were busy but did great. Shirley at Front Desk kicked off a phenomenal stay! Overall Service is slow. Its great for a day of fun with family and friends. We have stayed at this hotel many times but this time just wanted to come for the cabana at the pool for $425 plus food $350 and our last day the beach chairs with no umbrella and no service for $375. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. Thank you for your patience. 5-star luxury resort near Port of San Juan. Moderate Physical Activity: A fair amount of walking is required, and you may need to climb up full flights of steps and or negotiate uneven terrain. Day stop on cruise Apr 21, 2023. where to stay for 1n in San Juan - arriving at 1am Apr 20, 2023. full-menu of cable channels. The cabana on the beach was amazing. nearby areas, or we can arrange for an in-house doctor to complete your test at They had more dinner like options than lunch. This particular experience includes a daybed with the occasional umbrella if youre lucky enough to find one. To learn more about the extensive measures we are taking to safeguard, protect and care for our valued guests and employees, please visit, At each touch point along a guest's journey attending a meeting or an event at an Accor property, extensive measures are being taken to protect our planners, delegates, attendees, guests and employees, and aid in preventing the spread of COVID-19. The hotel definitely caters to a younger crowd that enjoys to party. Originally opened in 1919, the Vanderbilt was Puerto Rico's first luxury hotel; in 1940, it also became the first on the island to have a casino (no longer). Alternatively, you may use, San Juan Marriott Resort & Stellaris Casino. Sorry, this excursion is not available for purchase. The ESJ Hotel was definitely in the top three resorts my wife have ever stayed in over the last five years. During the week was much better but I would not stay here again. CAA - Fairmont El San Juan Hotel Isla Verde / Carolina. Unfortunately, this restaurant is not on the OpenTable reservation network. Compare prices with real pictures, ratings and reviews from travelers and international students. NINETY DAY PASS - $2,250 Additional $100 (Couple) per month One last tip: Use Uber to travel to Old San Juan and the airport. You can tell the hotel is trying to be hip and trendy by bringing in certain types of people to party. I will start by stating that I have been in the event/hospitality/meetings industry for 25 years and have stayed at a lot of hotels in that time. The best trip is the one we haven't taken yet Find it on the Accor All app on the Apple store and Google Play. updates, please visit Discover Puerto Rico. It was super relaxing and a great time. We take great pride and have made improvements in the past based on guest feedback. This topic has been closed to new posts due to inactivity. I am so happy that I listen to by friend back in Boston,came here for a 45 wedding anniversary. Full Time position. 0000103975 00000 n They had the audacity to charge me for 3 bottle of water $60. Over the place get rid of it. We couldn't stream video but could check email, go online, etc Con's - Drinks are VERY expensive. If a spa treatment is what you have been dreaming of, you will also receive a 10% discount for spa services at the serene Akua Spa. The service lack very much I asked for a wine opener and 2 glasses and it took them over and hour and when I called the girl I believe her name is kenda said that there are other priorities and that they are short staff . where lively vibes and peaceful ocean views meet. Resort fee $60/day. It's unfortunate to hear that you didn't enjoy your time with us, and we apologize for any lack of service during your stay. There's definitely something for everyone, so if you're looking for a place to travel with your friends or family, this is it. 0000017113 00000 n Overall I like the location , gym , and ambience of the hotel . The only semi partial view of the water is behind the ESJ hotel. Large loungers. Ask the pool team for pricing and availability before booking if you have the chance . tomorrow. It it wasn't terrible. Overall it was good. Save on your reservation by booking with our discount rates at Fairmont El San Juan Hotel in PR . Brunch & Bottomless Mimosas Apr 18, 2023. 0000012776 00000 n No one was happy with the experience at this hotel. Great drinks and experience. Shout out to the bartender who also made killer fresh watermelon margaritas! Each one-of-a-kind dish invites guests to celebrate San Juan's traditions with the international zest and fresh ingredients Chef Juliana Gonzalez is known for. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Originally built in the 50s, the resort has been renovated and transformed with touches of modern elegance and luxury. Timelessly true to Puerto Rico, the Rum Bar radiates with a warm glow reflective of the island's national spirit, rum. The lobby had a lot of charm and the pool villa was a good size and clean. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. El San Juan is a beautiful property with wonderful accommodations, staff and services. retreat in the Villas. 8225 | WBESJ.com Spa treatment booking required for one day pass. Waiter was in another area and we had to call for her. We do apologize for any lack of service during your stay. Good. The hotel charges you $32 a day to use the resort facilities and $3 a day for maid service. It's a long beach if you want to enjoy long walks - While food and beverages at the restaurants and bars at the resort are incredibly expensive, the food portions are good so sharing is an option - We took almost a dozen Uber rides during our stay - most to Old San Juan for dinner. Eric at the front desk was just superb and professional As a Diamond member he acknowledge me and treat us well . The security was ridiculous asking what room I was in when I pay for services & dont get a wrist band specifically for my beach service area but your harassing us and arguing with us? We never saw a wait staff person. But service , the amenities and the cabana were really nice. View all properties on our map and list page. We booked the vacation a week before after having to cancel our vacation in Mexico. Where lively urban vibes and peaceful ocean views meet, you will find Fairmont El San Juan Hotel. El San Juan/Fairmont has a better beach but the area doesn't have as many dining choices in walking distance. Bookings can be cancelled online up until the following times: 6063 Isla Verde Avenue, Isla Verde, PR 00979-5706. We also suggest bringing sunscreen, hat and beach towel from your ship. 2023-04-20. We spent the Easter holiday at El San Juan and below are my notes: - No blankets available for sofa bed (they gave us 4 sheets and said 'sorry') - Dinner at Meat Market took 45 minutes for food to arrive (no offer of compensation) - Music at pool is WAY TOO LOUD - Upon arrival tile floor in room was 'greasy' and slippery - Floor lamp was broken / bent - Toilet paper was loose, kept tilting to on side - Room in general is very dark - No cream for coffee at Cana on 4/7 - Rain on 4/8 - multiple leaks in lobby ceiling with. The beach. Should have a set fee because is a day pass to the hotel. 12 reviews. $125 was a lot to pay for just a beach chair and an attendant putting my towel on it upon arrival. Food was very good and the service was excellent from the guys helping with our beach chairs to the waitress and bartender. You will receive 10% off all food and beverage while on the property. Embrace the hotels lush pool area by reserving a daybed or luxury cabana, featuring butler service, a mini refrigerator, digital safe, HDTV, wi-fi and more. mainland United States. There are some fun shops in the lobby; the on-site restaurant Cana is absolutely incredible and has one of the best menu offerings around. Fairmont El San Juan Hotel Photo Source: Fairmont El San Juan Hotel. With two young kids(4 and 2), a hotel that is not an all inclusive is not the best option for us. The cats are a little much all Relax on the beach or drift past rock waterfalls in the beautiful lagoon pool all surrounded by lush gardens inviting you with a warm welcome. 1,506 reviews. Ask D9063GIkim about Fairmont El San Juan Hotel, Ask Reed419 about Fairmont El San Juan Hotel, Ask sullivanj01 about Fairmont El San Juan Hotel, Ask RLF724 about Fairmont El San Juan Hotel, Modern Property Reminiscent of Classic Puerto Rico, Ask russbeafan about Fairmont El San Juan Hotel, Ask ProfessorRW about Fairmont El San Juan Hotel, Experience Fairmont Moments - Save up to 20%, We compared the lowest prices from 9 websites, We compared the lowest prices from 10 websites, We compared the lowest prices from 8 websites, Courtyard by Marriott Isla Verde Beach Resort, Residence Inn by Marriott San Juan Isla Verde, We compared the lowest prices from 7 websites. It's not just the destination, but each step along the way that creates an unforgettable journey. Each design celebrates San Juan's elegant past and present seamlessly, with warm textures and subtle ocean hues. We had such a great time! There are a number of walkable restaurant options off property, which we took advantage of to get a bit more local flavor, as well as because the on-property prices are very high. Call Fairmont Hotels and Resort: 8 08 10 17 137. The bar/restaurant/pool staff were typically friendly and accommodating. It's unfortunate to hear that you didn't enjoy your time with us, and you feel that the response would be a standardized message. A panoramic tour and dramatic panoramas of downtown Doha. We would definitely stay here again in a few years when our kids are older.Thank you to all the staff for making our stay such a great one. OT. Offer is subject to availability at time of reservation at participating Fairmont locations. $150. Rented a cabana for the morning and afternoon before our flight back to NY. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Review tags are currently only available for English language reviews. Wasnt friendly was the fact I have a special needs child and the guest relations Didnt try to accommodate us properly they had ZERO compassion and they are not prepared and trained to accommodate special needs guests..They seemed to care less from the minute we stepped to the hotel til the end. There is a beach club bar on the far north side of the resort that had good fries and guacamole with a beach view. Certain parts of our site wont work well without it. Being able to enjoy the adult only pool was worth it in itself ! The hotel is top of the line with with ambiance and entertainment. Fast forward to 1P and never saw a server. 0000017598 00000 n From hotel, take Isla Verde Ave (Route #37) on left, going East. But the biggest problem I had with them besides the fact that staff Wasnt friendly was the fact I have a special needs child and the guest relations Didnt try to accommodate us properly they had ZERO compassion and they are not prepared and trained to accommodate special needs guests..They seemed to care less from the minute we stepped to the hotel til the end. It was a fun time and we all really enjoyed ourselves. Housekeeping cleaned the room every day and that was appreciated! Big portions for the $. Music and ambiance was perfect! Service was great and it was nice to receive bottled water upon arrival. Special menu. Stunning architecture and timeless dcor meld seamlessly with excellent vintages from esteemed vineyards, along with more specialized varietals from local artisan wineries. The staff were all amazing. For a great night out go to the terrace Mist Rooftop Bar & kitchen. We are searching for available rooms. First Time Curio and what an experience !!! And the hotel is ideally located, with the city's top leisure sites and Luis Munoz Marin International Airport nearby. The food was great and the drinks were amazing. Apr 03, 2023; ID for Child . Hospdate en este condominio en Ro Grande. View all properties on our map and list page. Dont do a taxi they are almost double what an Uber is. the hotel for a fee.

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