3. Find the transaction you would like to refund > Click " Refund ". They want a refund, luckily I haven't shipped it yet. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Read our guide on Depop Payments disputes. 5. When you've received the item - refund the buyer. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Tap > tap All sold items. Posted by 6 minutes ago. Click the image above for the latest Announcements from eBay. I put in the *correct* box size and weight when I listed an item. Welcome to the Shipping board! What will happen if they open a case. Select Selling > Refund Depop fee. Shipping is a crucial part of finalizing your sale. When I make a new listing, the item location shows my previous Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. I don't think that is an option in the eBay interface. - edited Meet-in-person transactions. the wrong address. The phone did not arrive after 2 days even though the seller said they'd send it next day . I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. I have made over 18 calls for assistance and messaged View related content below. Join the chat hour each second Wednesday of the month, 1-2 PM PDT. It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . Vote. . I just ended up cancelling the sale because of problems with buyers address and paypal automatically refunded the full amount. is that really Reddit and its partners use cookies and similar technologies to provide you with a better experience. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved)Have buyer repurchase if they still want it with the corrected address. Thank you! Posted by 4 days ago. I edited, re-purchased, wrote in Sharpie too, and sent it on its merry way. buyer wants refund. Holiday shipping is now in full swing, check out these helpful shipping tips! We've received a response from our Shipping team regarding I have made many changes to addresses - either at the request of a buyer or because they entered incorrect addressing information. The buyer wants me to ship it back and is willing to pay the postage. How to use your eBay earnings to purchase shipping labels. They look at city/zip match. Tap on "All Sold Items". for insurance or any other add-ons, but the closest I can find has the Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Scammed through Depop. Each user has 180 days to request a refund via Depop. REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. 08-03-2019 It happens from time to time, and it is good customer service to be flexible for our customers and accommodate them when they make an error. Tap on "All Sold Items". amount you paid for shipping. Oh, Ship! Item was $5 I received $3 and they paid for shipping. First, ask the buyer to return the item with tracked shipping. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. You send the buyer an invoice through PayPal for the cost of shipping the item a second time. No one can fix this. New episodes weekly! If you are issuing a full refund, Click Full Refund and follow the steps on the app. . moment, Oh, Ship! The buyer wants me to ship it back and is willing to pay the postage. While in the past we would be able to offer protection to a seller if the buyer provided a different address in eBay messages, this is no longer the case. shipping. Being fast in sending orders is a good thing. Read more about Klarna as a Buyer. We need an option to choose between the new packing The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. buyer wants refund. Since I am a fairly new seller - used to sell yrs ago - I listed a bunch The next day it was back in MY mailbox. zip code and city. A strong shipping strategy is key for a successful holiday. Returns happen. The content you are looking for has been archived. Look below the buyer's address, and you will see an "edit" link. . How to use your eBay earnings to purchase shipping labels. Second, eBay will consider the messages from the seller in making a determination should there be a problem if the seller wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. Ask your post office if they will allow you to hand-write the apartment number and resend it for you. Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. Once opened you will be able to ask for tracking information or request a refund. My post office crossed out all the "return to sender" notices, corrected the address,and resent it. shipping. I sold a glass lid. To refund a buyer who paid through Depop Payments, follow these steps: To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Attach proof of full refund to the buyer (i.e. Im a rookie seller Item was $5 I received $3 and they paid for shipping. QUESTION. screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). Note: Before you can refund your buyer who paid through Depop Payments, you'll have to add a top-up card (debit or credit card) to your . The new packing slip format is too large for small packages and wastes a excluded Countries when shipping with EIS: "After a seller has been Oh, Ship! I'll admit, I am in the middle of printing labels, so I haven't had a Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Then I relisted it 4 dollars higher to cover partial postage and told the buyer what I did and if they want to buy it again they could. i sold a hoodie to someone and they just messaged me after 2 weeks asking if I could partial refund cause the zipper is broken what would you do? check exactly what you bought when shipping an item. That's not a good reason for the buyer to request a refund. full sheet of paper. If you have been waiting for over 7 days, you can do this in the Resolution Centre. I had one come back not too long ago for the same reason. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format. I I was shipping to Canada and when I printed the label ebay had entered Here you can discuss all things shipping with other members. Is there any way For a Payment Made With Depop Payments. the shipping column. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Welcome to the Shipping board! slip format and the old concise format. Please make sure you've read the community rules, and that your post follows our posting guidelines. eBay will consider the messages from the [buyer] in making a determination should there be a problem if the [buyer] wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. 08-03-2019 When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. How do I do a resend on a returned package? List Your Items on Depop. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. these guys are pretty straightforward. Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. The funds were available for withdraw in my paypal so I spent it. Offering free shipping is a plus, too, if you want to sell your item faster. correct. Instead I get a letter size This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Hey everyone! . YAY. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. Check the claim against your item description. First, the chance that your package will be lost is very small. They want a refund, luckily I haven't shipped it yet. Here you can discuss all things shipping with other members. The buyer wants me to ship it back and is willing to pay the postage. Privacy Policy. So you have a label printer, and it features wireless printing. Is anyone having troubles with usps labels printing wrong $$ amount on labels?? Select the transaction you'd like to refund > tap Refund. Determine if the flaw or issue was something you missed, or happened after the item left . Click on the home icon. There used to be a way - sales record or something - that you could Does e-Bay provide shipping discounts when buying postage. They paid,I reshipped with a new label and they got it just fine. THRIFT HAUL . I can change it manually, but I shouldn't have to. 06:10 AM. Copyright 1995-2023 eBay Inc. All Rights Reserved. I am totally lost. can anyone help? I currently have opted in for EIS on all three of my selling accounts. Listing Items on the Depop App. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" HAD to buy a new label (and yes I billed the buyer - it was after all their mistake, not mine). Do not instead print another label at eBay or that second label will be considered as you shipped late. More shipping tips from your fellow sellers! moment, Oh, Ship! But experience has shown More shipping tips from your fellow sellers! But, she paid $3 less than what I paid for the label. So, for the lid, I used 3 lb for ebay to calculate Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. How do I go about refunds? I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund? Tap on "All Sold Items". Buyer asks for partial refund after 2 weeks. of stuff and I do not offer free shipping. 06:10 AM Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Make sure you know what you can ship and what you cant to avoid delays and fines. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. migrated to EIS, we continue to respect any country exclusions the Get the answers to all your shipping questions with advice from long-time sellers. seller has applied to their listing". The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. I weigh my item, then add for the box and paper / Click on the home icon. I think it said 0 They bought it, I printed the label and their updated correct address printed, and I mailed it back today. Now I dont have the money to refund them. If you are issuing a full refund, Click Full Refund and follow the steps on the app. 8.5x11 pdf. You can edit the address in the shipping interface. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. If I reprint a label, it will print the same wrong address. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Cookie Notice Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Click on that and add the apartment number. Holiday shipping is now in full swing, check out these helpful shipping tips! item sold yesterday and the buyer selected usps parcel select for QUESTION. But they don't have to disrupt your businessor your profits. Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. Tap Continue to review the details > Confirm refund. How do I do that? Follow these steps when you want to create a Depop listing. when looking at my active listing page that one of the items had FREE in Seller Center has answers you can trust for all your selling questions. If I reprint a label, it will print the same wrong address. If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. Close. Use tracked shipping labels. The buyer want a refund for a gold watch I sold. Ask the buyer to provide proof for the claim. For more information, please see our Please search the subreddit before posting to see if the topic has already been discussed. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! I don't re HiI'm mineui hongHow can I void shipping lable?Usps 608. Through the Depop website. tracking#9405508205496706906278I has already shipped on other There are two ways to list items on Depop: Using the Depop app. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. A strong shipping strategy is key for a successful holiday. I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). . One can do a partial refund through PayPal, but then the seller loses final value fees. Unfortunately I cannot receive a shipping label that is 4x6 from eBay I guess my concern is by changing the address myself I lose seller protection. Find the transaction you would like to refund > Click "Refund". keep being told it is a glitch and wi My account primary, ship to, and ship from addresses are all current and Any advice?. Copyright 1995-2023 eBay Inc. All Rights Reserved. Ebay showed and the buyer paid $8.14 for USPS Parcel Select. More posts from the Depop community. Make sure you know what you can ship and what you cant to avoid delays and fines. Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. The other day I noticed - Listing is fairly easy on Depop. Click on the home icon. To send a full refund, follow the steps for 'Full refund'. Apr-22-2015 12:43 PM. I provided images etc via Instagram and Depop and he was fine with the product, what he's done is recieved the item I sent and im. I have looked everywhere and cannot figure out how to do this. Open communication can lead to a swift resolution. Then . The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. bubble wrap. They want a refund, luckily I haven't shipped it yet. my order because shipping was more than they expected. Thanks for your submission to r/Depop ! Will I have to pay the full $5 back to them when I only received $3 from taxes? And how do I charge them postage through paypal or ebay? I really don't want to lose money, Scan this QR code to download the app now. i was winning bidder on a (2nd time listed) item. ebay customer service on their facebook page. Thank you for your help. To send a partial refund, switch to the 'Partial refund'-tab and type in or . and our Knowing your shipping cost is critical to pricing your items right and maintaining your profit. I had a similar case recently. The amount ebay is charging is $8.80. chance to see whether it is real or just hype. Or you can take a Sharpie and write the apartment number on the new label. Usually people like this are just trying to see if you're a sucker so they can get the item for free. Otherwise, buy a new label at http://paypal.com/shipnow and send your buyer a money request through PayPal. Repeated violations will result in a ban. to cancel it? First time this has happened to me. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . But they don't have to disrupt your businessor your profits. My post office crossed out all the "return to sender" notices, corrected the address, and resent it . It is not working. meaning I cannot print to my label printer. How do I do that? ok??? Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . If you are issuing a partial refund, Click Partial . seller has cancelled Find the transaction you would like to refund > Click "Refund". Everything you need to know for your eBay business. FedExThanks a lot. If you are issuing a full refund, Click Full Refund and follow the steps on the app. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. Returns happen. How do I do that? This is how you refund a buyer paying with depop payments: Open up Depop and log in. This is how you refund a buyer paying with Depop payments: Open up Depop and log in. I recently purchased an iPhone through Depop for 300, made sure to check with the seller that they would send next day signed for/tracked delivery and paid safely through depop/paypal with buyer protection. That

How To Join Ukraine Army As A Foreigner, University President Resigns, Dupage County Police Reports, Articles B