WebAlexa keeps cutting out when playing the radio because of a possible weak Wi-Fi signal, too many devices sharing the internet, a slow connection to your ISP service provider, or a blocked router port. There, youll see an indication via the number of bars of how strong your signal is. If the Echo cant connect to the internet, it wont be able to play music. I have a multi speaker setup (PlayBase, Sub, two Sonos Ones). Starting with the simplest solution is an excellent place to begin. The problem is that it stops after one song. ), & Other Smart Home Updates, Ring Device Health Says That Voltage Is Too High (Danger!), 11 Reasons Why Smart Thermostats Are Pointless, How To Tell If Someone Is Watching The Wyze Cam Live Feed. For Android users, youll go to the Google Play Store. Amazon Alexa users are reporting issues for the second straight week, with reports that Echo devices have stopped playing BBC radio stations. Then one day it went offline and nothing i did resolved this. Im Tristan Perry, the guy behind Smart Home Point. To avoid the extra steps, instead, go into your mobile devices settings, then to Wi-Fi. Can Turning Smart Bulbs Off And On At A Switch Damage Them? You can choose which service Alexa uses to play your music for streaming stations and general requests. For example, the Echo Dot does not have a built-in speaker, so you may not be able to hear the sleep sounds if youre using the Dot in a bedroom. She will start playing the songs in the playlist and will continue to play them until the playlist is finished. 2.1/ Open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable'; 2.2/ Ensure that you don't have multiple Amazon accounts logged into different Apps on your device, as this can confuse the Amazon Authorisation. Music is how many of us get through our day. They may be experiencing issues that only a fresh install may fix. Please note that all comments go into a moderation queue (to prevent blog spam). Once 30 minutes has passed, the music, podcast, audiobook, or other sound will stop playing. The tap Pair a New Device. WebYou might want to run a diagnostic on your Wi-Fi - sounds like your connection keeps dropping. If thats the case, its probably the Echo that doesnt connect. Unrestricted: The app will be permitted to run in the background without any restrictions. If not, perhaps your Wi-Fi is the problem and not the Echo, in which case you should focus your efforts on fixing the Internet connection. Both my old Echo Plus and my new Echo Dot (bought because I thought the Plus was faulty) repeatedly revert to set up mode. If you tried the solutions above and came to the conclusion that your Echo needs replacing, check to see if your device is still covered under Amazons warranty. My 2nd gen echo dot is a complete piece of garbage. If I check the app I can see the station and when I click it it plays.it drives my wife crazy! In the meantime, if you say Alexa, play BBC Sounds, she will then ask what you would like to hear. Restart your Alexa device by unplugging the power ), Heres Why Amazon Echo & Alexa May Soon Be Subscription Only. TuneIn in the UK is now geoblocking the majority of radio stations based outside the country. Yes, you can leave Alexa on all the time. Playing radio or music on a smart speaker is one of the most basic functions Alexa provides, which is why it can be very frustrating when it stops playing in the middle of a listening session. 1. WiFi Connectivity Issues Once there, search for Alexa. Your comment will be manually reviewed and approved by Tristan in less than a week. Hopefully, this article has helped you determine why Alexa is stopping music playback and how to fix the issue. Open the Alexa app's hamburger menu and select Settings. If youre not sure which sleep sounds to choose, the Alexa app has a sleep sounds library that includes a variety of sounds and tracks. Switch Wi-Fi networks, if possible. Perhaps its your Echo itself thats having issues. Read more Perhaps a device update or Alexa app update will remedy these in the near future. Check out these TechJunkie articles: Here are the answers to more questions about your Echo devices. However, in general, Alexa will play the radio all day if you want her to. Your email address will not be published. Hold it in until the light rings turn on and off again. Go to the Search bar, and hit the Alexa Skills category. Next, ensure your internet 2021 Associated Newspapers Limited. Being the Alexa app is the brains behind the Echo, its important to check on any updates that the Alexa app may need. If youd like to join in, please sign in or register. This is the easiest problem to fix and will be covered in the next paragraph. Alexa will play music for about an hour before turning off. If youre not sure whether your Alexa device can play sleep sounds all night, check the devices user manual or contact the manufacturer. Do not hesitate to contact Amazon customer service. When using these streaming services, users have complained that their music stops every few songs, but eventually resumes. Once you tap on that, youll see apps that were recently updated, or need to be updated. Save my name, email, and website in this browser for the next time I comment. Force close everything, then reopen the Alexa app. When you find it, click on the Skill. We are currently experiencing a technical issue that may prevent you from getting the radio stations playing well from the TuneIn service. WebWhy does Alexa keep turning off my music? It seems @alexa99 is having problems playing BBC radio stations and rather than just saying "Alexa, Play Radio 6" you now need to say "Alexa, ask BBC Privacy Policy | Checking on your Wi-Fi strength varies depending on which Echo you have. Smart Home Point 2019-2023. We are aware of this and working on it. When the light ring turns orange, your device will enter the setup mode. First and foremost, youll want to make sure Drop In is enabled on the Alexa device youre attempting to call. Sorry, we're still checking this file's contents to make sure it's safe to download. Enter your username or e-mail address. But with aux cords available in lengths of even 12 feet, its definitely a viable option! Thats what i need to know, not how to connect. Sadly, I am having exactly the same problem with the same radio station again. If you want to listen to a specific sleep sound, you can say, "Alexa, play [sleep sound name]." Why is the volume so low when listening via my Amazon HD8 device? If you want to see an indicator of Wi-Fi strength, youd have to go into your Echos settings and go through the steps as if youre changing your Wi-Fi. Fortunately, the chances of the issue being too serious to deal with on your own is low. So, whats causing this issue and how can you fix it? 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Youre entire article speaks to obtaining a connection, yet the issue in the headline is about it continually losing a connection. Related Reading: Echo Show Song Lyrics Not Showing Or Being Really Buggy. Update, Download option not available for some programmes. Sometimes it plays 5 songs on my list. The first is through the Alexa app. This may increase battery usage, but the app will continue running and playing sound until you stop it. Or, if you want to listen to music for a shorter amount of time, ask her to play music at a high volume. WebRestarting your internet router is also a good step to try, and making sure your router's software is up to date. On the bright side, your journey will most likely end with this step, as they will be able to help you even if that means sending you another Echo. Other times it plays up to 50 songs on my list, but it always gets to Alexa saying " having problem playing pandora lisit". Select the app you want to prevent from sleeping, and then tap Battery. All you need to do is tell Alexa to call for help (Alexa does not support 911 calling, so this is only for help with your Echo device). You can ask her to play music from a specific genre, artist, or album. If the interruptions stop, then the music service was the issue. Some of the most popular sleep sounds include ocean waves, rainfall, and bird songs. William Stanton Spotify, and to a lesser extent, Amazon Music are two of the main culprits. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Terms of Use | Under investigation, International users have reported no sound when streaming, When listening using an Amazon HD8 device, the volume is very low, Smart speaker Contact Us | Privacy Policy | TOS | All Rights Reserved. Alternatively, in the Google Play Store, you can also use the menu that pops out from the left side of the screen, then go to My Apps and Games. | Bluetooth has an average range of 30 feet. There are a few possible reasons your Echo could be losing connection, and the most common issue is with the Wi-Fi. If you own an Amazon Echo, youll frequently discover new features and even some Easter Eggs. Fewer bars mean a weaker signal. It cames after a widespread outage last week that left Echo devices unresponsive for hours, with some users unable to turn on their lights or switch off alarms. You can stop your Alexa from turning OFF randomly by ensuring your Alexa-enabled device is within the desired Wi-Fi range, and your Echo is connected securely to the internet. You should also check the Wi-Fi password and try to restart the modem and router. You can also do a factory reset. These problems can be easily fixed in the following manner. This time, it is not found doing a search using the Alexa app. Check to see if there are any updates available for your Alexa and Pandora apps. If theres still no connection, theres a possibility that youll have to contact your Internet Service Provider for technical support. Can it be that this echo plus device simply failed? If thats whats happening, there may be little you can do in this case. We suggest that you start with a tried and true fix for electronic devices: the restart. The Amazon Echo has a lot of great uses. With an Echo Show, you can simply use the I can request a playlist, artist, song, or station from Amazon music and it will play. Why am I unable to access BBC Sounds on Alexa even after linking my account? I've just played it by finding it via Tune-In in the Alexa app. Smart speaker Just make sure that you add the music to a custom playlist first so that it will keep playing all night long. This will ensure that she doesnt respond to any of your questions or requests during the night. Amazons help isnt at all helpful on this one! If the music has been playing for a while and is at a high volume, Alexa will turn off sooner. It would also make the Echo a lot more accessible from all parts of your home. The Amazon Echo can only connect todual-band Wi-Fi (2.4 GHz/5 GHz) networks that use the 802.11a/b/g/n standard. Your router may use both security protocols, WPA (Wi-Fi Protected Access), andWPA2 (Wi-Fi Protected Access II). This topic has been closed for further comments. 5GHz guarantees a stronger and more stable connection (if the Echo is close enough to the router, of course). If theres a multitude of devices connected to your network, your Wi-Fi will probably be unable to keep the pace. At the end of the day, we all want to be able to listen to our music uninterrupted. You may have your device set to shut off Wi-Fi once your screen goes to sleep. Like apps, skills give Alexa the There appears to be a glitch with Alexa that means it will only play a BBC radio station if you do so through BBC Sounds. I even tried the hard reset to no avail. However, if you dont have Guard Plus and need help troubleshooting your Echo, visit the Amazon help webpage for more options. These are not stubborn problems, and the following steps will guide you on the same. From the Alexa app home screen, go to More, then Skills and Games. Ease this congestion by turning off Wi-fi on devices youre not currently using. But what if it doesnt work? DMCA. Under investigation, Listeners hearing Red Button broadcast after launching BBC Sounds TV app, BBC Sounds Open the Alexa app and hit Settings. While listening to their music via the Amazon Echo, some Echo users have run into a couple of annoying playback issues. Go to the settings page and select App Settings Go to the Clear Cache button and press it When done, Web6 Main Reasons Why Your Alexa Might Stop Playing Music 1) Your Alexa device is not connected to the internet. If youre using your mobile device via Bluetooth to connect to your Echo, this may be a cause. You would simply go into your Devices Settings, then to Bluetooth. Its no secret that Alexa is a fantastic personal assistant, but did you know that she can also keep you entertained all night long? This happens to me all the time. Poor wi-fi connection? Restart Your Alexa. However, this range can be affected by obstructions. WebThe problem is that my Echo, randomly (after some minutes or hours) stops playing radio station saying something like The radio xxx is not available now. Often, power cycling your cable modem or router is enough to resolve connectivity problems, but sometimes its necessary to contact your ISP. Update both as necessary. If youre still experiencing issues, try disabling any connected devices that might be causing interference, such as a baby monitor or a wireless router. Another possibility is that the Echos microphone is experiencing interference. Or even more frustrating, what if the device is continuously disconnecting and reconnecting? | Unfortunately, there doesnt seem to be a solution to using Spotify that doesnt involve interruptions at least not yet. Dollarbill1979 5 yr. ago It's funny this came up. Keep in mind that router signals spread horizontally and downward from the source, so the higher you move the Echo and the router, the better. Turn on the Echo device so it can be the first to reconnect to Wi-Fi. But That way, youll reduce interference from other devices while increasing the connection and range at the same time. Your WiFi may be affected by interference which would cause You can stream music via your Amazon Echo in a few different ways. Still, choosing the right channel should be up to you since both options have advantages. If at all feasible, move your device closer to the router, or think about purchasing a Wi-Fi Wi-Fi Wi-Fi routers using the 2.4 GHz band may have an indoor range of up to 150 feet and an Note: Connection to your router's 5 GHz channel isn't applicable with Amazon Tap. If you have any questions, feedback or suggestions about this article, please leave a comment below. Recently moved. There is no definitive answer to this question as it depends on a number of factors, such as the specific make and model of Alexa device you are using and the type of sleep sounds you want to listen to. Wait for about 30 seconds, then turn the Sorry, our virus scanner detected that this file isn't safe to download. @BBC6Music A textbook example by @BBCSounds of introducing friction instead of removing it. Disclaimer: Some pages on this site may include an affiliate link. This can be incredibly frustrating for Echo owners, as it can interrupt whatever music or podcast they may be listening to. Open the Alexa app and go to Devices > Echo & Alexa > Your device > Bluetooth devices. If that doesnt work, go down the list until the problem is solved. One possibility is that the Echo is experiencing connectivity issues. Since its release in 2014, the Amazon Echo and its voice-activated assistant Alexa have become household staples. Youll have to resolve your Echos connection issue before you can use it reliably. Another possible explanation is that you have set up Alexa routines that unintentionally turn off the music. Welcome to the Digital Spy forums. Believe it or not, baby monitors and microwave ovens can significantly interfere with your Wi-Fi. If the Echo cant connect to the internet, it wont be able to play music. Your email address will not be published. However, if youre not using your Echo device, we recommend turning it off to conserve energy. The Entertainment section is where youll find your recently played music, as well as other options for music and podcasts. The setup always goes smoothly but it soon loses connectivity. WebThere are a few basic troubleshooting steps that may resolve these issues. You can access all of these sleep sounds by saying, "Alexa, play sleep sounds" or "Alexa, play nature sounds.". Registered in England. Once youve connected the Skill, you can go to the Entertainment section of the Alexa app. A connection via Bluetooth or an aux cable evades the issue of interrupted music with Spotify and Amazon Music. | Enable Alexa Radio by Installing the Appropriate Skills. If thats the case, you can disable the Radio skill in the Skills section of the Alexa app. There are several possible explanations for why Alexa might stop playing music. The third possibility is that there is an issue with the Echos software. What if the ECHO is the only device that loses the WFI including a Google home that is 15 feet further from the WIFI than the ECHO which is 2 feet from the WIFI. My Echo plus worked flawlessly for a couple of years. Sadly, I am having exactly the same problem with the same radio station again. A poor Wi-Fi signal makes it hard for your Echo to connect to the internet where its retrieving your music. We apologize for the In order to determine the root of the issue, its important to troubleshoot your Echo. If youve tried all of these troubleshooting steps and youre still experiencing issues, contact Amazon support. When it comes to Amazon Music, however, you dont need to connect it via a Skill, since its an Amazon product. The only way I can get Alexa to play the French radio station Melody is to say "Alexa, ask TuneIn to play the radio station Melody" Most UK radio stations I can get to work by saying "Alexa, play "radio station.". Another possibility is that the Echos microphone is experiencing interference. If the light is white, you are connected, and if its orange, theres no Wi-Fi connection. 2) The song you are trying to play is incompatible with If you cant find the issueaffecting you thenget in touch. More often than not iHeartRadio loses connection because there is an issue with your Internet connection. Alexas abilities range from turning on the lights to ordering pizza, but one of her most commonly used functions is playing music. WebPlayback stops unexpectedly: If SiriusXM stops playing on your Alexa device, please ensure your login is not currently being used in another location. WebIf your Alexa has been randomly playing music, there are many things you can do to fix it. You can either create a new playlist or add songs to an existing playlist. On the bottom of the Echo, theres a power LED that serves as a Wi-Fi indicator. Trying another device if possible Check the strength of your Wi-Fi or mobile data. Another slightly less popular way to play music via your Echo is an aux cable. Do the same with your modem and router, and turn off the Wi-Fi on all connected devices. When you pull up the app in the respective app store, if it needs to be updated, youll see the word Update towards the top of the page. If nothing else helps, factory reset and starting from scratch will most likely do the trick. i have other echo devices that still work flawlessly which tells me the wi fi is fine. This happens to me a lot, too. France May Day protests: Hundreds arrested and more than 100 police officers injured as riots break out, Gwyneth Paltrow wont seek to recover legal fees after being awarded $1 in ski collision lawsuit, reporting issues for the second straight week, 'I was spiked and raped but saw no justice. Select your Amazon device, then Language, and ensure UK English is the set language. Thanks, I will take an in depth look at that tomorrow. Then you can open the Alexa app on your phone and start the setup process over again. You speak into the void, and nothing happens. Does anyone know what a flashing blue light means? Youd simply connect an aux cable to the aux port on your Echo, as well as the aux port on your mobile device. On the next screen, youll see the network youre currently connected to, as well as other available networks. Weak Wi-Fi signal WebAlexa Echo Show keeps disconnecting from the Bluetooth speaker because of outdated software on the Echo, interference from other devices, or an incomplete charging of the Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. pic.twitter.com/CNXsPOfeuw. All Rights Reserved. So I have to manually restart the routine in order to play the radio again. This does not effect our editorial in any way. For Apple/iOs users, youll need to visit the App Store. On that screen, youll see devices available for you to connect to via Bluetooth. Go back to Skills and Games, search for the Skill, and Enable it again. Tap on the Echo of your choice, and your device will connect. Try switching the security protocol to just one of them.

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