Toggle navigation. Affected households will be. Ashford Borough Council only reserves the right to cancel the service if garden waste containers or the service is misused. For handy tips and advice, download our Garden Waste Leaflet 2015 [pdf] 2MB. The Garden Waste Service provides reporting function to request the contractor attend and conduct a missed service. The following items cannot be disposed of through the garden waste service: large branches (greater than 10cm in diameter), soil, stones, gravel, rocks, rubble, plastic plant pots or trays, or any other household waste. Details on how to do this is are on our website. UNFRAMED, Ashford's first Mural Festival comes to an end but art trail to stay in situ News. The garden waste service will now operate on a rolling year basis. If you want to make a complaint about non-compliance with the. Each household can apply for up to eight containers. Find the dates we'll be collecting from your home. If your garden waste is not collected on your scheduled day this needs to be left out and. Last updated on 24/04/2023. Privacy Notice: Whilst fulfilling our obligations as a local authority, we request. We can only take away gardenwaste put out in your garden waste container we willNOT take side waste. Order new or replacement bins. Ashford Borough Council is the data controller for any Dear Ashford Borough Council, Please confirm if bin collections are funded from the collection of Council Tax. Report a missed bin. It is located in the eastern part of Ukraine, 391 km (243 mi) southeast of the Ukrainian capital Kyiv on the Dnieper River, after which its Ukrainian language name is derived. Before visiting you must book a slot. telephone: 0800 183 84 84. Bin collections in Swale will be collected a . After this, we will not return until the next scheduled collection day. Households that wish to have their garden waste collected after the 4 April 2021 will need to subscribe to the service and pay an annual fee of 42. Report a new problem eg: missed collection, missing bin, damaged bin Check the status of a problem already reported to us Check next collection dates and view updates about current and recent collections We don't give refunds even where you cancel part-way through the season. named addressee (or authorised to receive it for the addressee) you may This means that a customer will need to renew their service exactly one year from the date of joining with a payment of 45. Under the Freedom Of Information Act I would like to request the following data: - The number of missed bin collections in 2018, 2019 and 2020 - How many extra bin lorries had to be sent out to pick up bins missed during their routine collections in 2018, 2019, 2020 - The additional costs to the council resulting from missed bin collections in 2018, 2019 and 2020 - The average weekly and . What should you do if you are a business? Data Protection - Ashford Borough Council is the data controller for any Check your bin collection day. If your bin goes missing, you may be asked to pay for a replacement. Details of Christmas and New Year schedule changes will be advertised on Ashford Borough Councils website. For Mondays missed collections, and properties during the remainder of the week that we are unable to reach, we will collect them week commencing 26 December. Are you the owner of any commercial copyright on this page? Wear suitable clothes and footwear and keep children in your car. Your information will be used to administrate your request, and Refuse collection operations costs and missed bins, Data Protection Impact Assessment - council tax, Communications & Information relating to an Event. We will Containers are used at the Customers own risk. If your reference looks like 2018/00123 track your report here, If your reference looks like 1234567 track your report here, Bins: Assisted CollectionsBins: missed collectionBins: replace lost or brokenDiscarded syringesReport a litter/dog bin issue, Public toilets & community toilet scheme issue, Dog FoulingLost or stolen dogsStray dogsDead animals. The way you pay online has changed and your bank has introduced additional security checks for most online payments. 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The council is not liable for any failure to perform any of the councils obligations caused by an event outside the councils control. Bin collections update. within the council for the purpose of responding to your request. Free bulky waste collection; Assisted bin collection; Commercial & trade waste. The following information defines the expectations and limitations of the Garden Waste Service. If we have missed your bin due to road safety or access you will not be able to submit a missed bin report via our website, as we are aware the collection has not been completed. We aim to collect every wheeled bin and recycling container which is placed out properly on the appropriate day, but we occasionally miss some. Dear Ashford Borough Council, Under the Freedom Of Information Act I would like to request the following data: - The number of missed bin collections in 2018, 2019 and 2020 - How many extra bin lorries had to be sent out to pick up bins missed during their routine collections in 2018, 2019, 2020 How to report a missed bin. Garden waste containers not presented by 6.00am on the day of collection cannot be reported as missed and will not be considered a missed collection. FOI Requests, but recipients are responsible for carrying out their own checks. And don't forget,if youre out and about and spot something, dont ignore it report it! Please make sure your bins are out by 6am by the kerbside (at . Ashford TN23 1PL. The council or contractor has the authority to apply stickers to garden waste containers to identify issues or to provide education on items appropriate to recycle. Run by Volunteers and powered by Alaveteli. You can find when your next refuse waste collection date is below: Next week is recycling collections across the entire borough, therefore unfortunately we do not have the resources available to collect refuse waste also. Want the latest council news delivered straight to your inbox? View our website tutorial videos to see how you can complete simple tasks on our website. A new bin can be ordered here or alternatively, you can call our customer services on 01322 343290. View as HTML, Dear Lauren Smithson, Thank you for your recent Freedom of Information If you need to log an emergency repair to a council property, please call 0800 011 3241. . Complete the form below to report your missed bin. If incorrect materials are regularly placed in the garden waste container the council may discontinue the service without refund. Lost, stolen or damaged containers can be reported on Ashford Borough Councils website. You will need to wait until your next scheduled collection. Ashford Borough Council, Download a zip file of all correspondence. The annual cost of the service is published on Ashford Borough Councils website. You can let us know about missed bin in these ways. Garden waste containers must be presented at the kerbside on the boundary of the property no later than 6am on the day of collection and in a safe manner. An account will keep many of your dealings with the council in one secure place, which will save you time the next time you contact our customer service team. . Did you know you can view and comment on planning applications on our website? Large items such as trampolines and bed frames much be dismantled before collection. mySociety Did you know you can view and comment on planning applications on our website? UNFRAMED, Ashfords first Mural Festival comes to an end but art trail to stay in situ, Ashford Port Health given the green light to start border checks at Sevington, Ashford taxi driver loses appeal against revoked licence, Ashford International Studios project gathers pace, Freedom Leisure announced as new operator of Tenterden Leisure Centre, Celebrate the Coronation of His Majesty King Charles III, Ashford's street art festival UNFRAMED is now in full swing, Council outlines progress being made on Stodmarsh mitigation measures, Have your say on 4 May; key dates loom for Ashford borough and parish elections, Work to begin on Reptons copper beech tree, New virtualShoppingGuide forresidents and businesses in AshfordandTenterdengoes live this week, An update on Ashford Borough Council's Corporate Property portfolio, Businesses need to act on new NHS COVID-19 app, Moving Forward for Kent campaign is launched, Ashford businesses invited to apply for EU funding. This If you no longer want to have your garden waste collected contact us: email environment@ashfield.gov.uk. For our full privacy statement in relation to recycling and refuse services find the statement on our Privacy page. Download Sorry! services through our wholly owned subsidiary Kind regards Freedom of We also encourage all residents to compost their garden waste at home wherever possible - you can produce your own compost by using organic kitchen waste and waste from the garden and Ashford residents can now get great deals on composting equipment at www.getcomposting.com. All food must be removed from fridge/freezers. processing is being conducted relying upon the legal obligation placed Report missed bin collections Make payments online (e.g. Garden Waste Fees Anyone who registers for garden waste collections (at a cost of 45 a year) will receive a new 240 litre brown wheeled container and will have their garden waste collected. Council accepts no responsibility for loss or damage to any hardware, Otherwise, the annual renewal date is for May every year. You can report missed bins or other problems quickly. Garden waste containers will be delivered within 10 working days from registration to use the service. The service is only provided for domestic and private use and the customer must not to use the service for any commercial purpose and the Council has not liability for any business losses. SocietyWorks Ltd Garden waste containers are provided for the use of the customer but remain the property of Ashford Borough Council. If you have submitted a report to us via our report it system, you can track its progress. Report a missed bin. email: environment@ashfield.gov.uk. Details can be found on Ashford Borough Councils website. your request for 4yrs. processing is being conducted relying upon the legal obligation placed If at the end of the service contract the council is unable to retrieve a container the council may charge the customer for the replacement cost of the container payable within 30 days of the councils invoice. Bins, waste & recycling Bin collection calendar Bin collection calendar To find out which rubbish and waste is collected on which days from your home, enter your postcode and select your. up to RESTRICTED and should be handled accordingly. Missed trade waste collection; Recycling points & centres (tips) Batteries; Additional capacity . For Monday's missed collections, and properties during the remainder of the week that we are unable to reach, we will collect them week commencing 26 December. Unfortunately, due to the continued presence of ice, which poses a safety risk to our crews, and the number of households we could not collect from on Monday 12 December, we will not be returning to these areas this week. There are plenty of ways you can make the most of the new gardenwaste service. Team Leaders may check the CCTV from the collection vehicle to verify the authenticity of a "missed bin". You can check what goes in which bin on our bin guide page. Where a container has been presented correctly but has been genuinely missed by the crew, the customer reports a missed collection and leaves the container out so that the crew can easily get to it. The Garden Waste Service is available to all domestic households with a garden within the Ashford Borough Council local authority area where the council confirms (i) that it is practical operationally for the council to provide the service and (ii) that the customer has adequate space to store the number of containers included in the customers service contract/subscription. We use cookies to improve your experience and improve our services. By using the Your Ashford app, youll enable officers to deal with your concerns more quickly and effectively, as theyll be able to access reported issues while on the move themselves. personal information collected during the process of making an information Information Team. nonetheless consider it is within our remit for an exceptional reason We understand that sometimes, waste collections are missed, and this causes frustrations. If your request relates to any of the above KCC matters but you [3]https://www.ashford.gov.uk/transparency/ 267K If you havent already, make sure you renew your subscription by making a payment as soon as possible to ensure your collections continue. If your bin has been missed but your neighbours has been collected, please report it. Did you know you can view and comment on planning applications on our website? Ashford Borough Council reserves the right to cancel collections in unpredictable circumstances such as extreme weather conditions or force majeure without prior notice and without customer refund in these circumstances; the service will resume as soon as conditions allow. copying or disclosure is strictly prohibited and may be unlawful. UNFRAMED, Ashfords first Mural Festival comes to an end but art trail to stay in situ, Ashford Port Health given the green light to start border checks at Sevington, Ashford taxi driver loses appeal against revoked licence, Ashford International Studios project gathers pace, Freedom Leisure announced as new operator of Tenterden Leisure Centre, Celebrate the Coronation of His Majesty King Charles III, Ashford's street art festival UNFRAMED is now in full swing, Council outlines progress being made on Stodmarsh mitigation measures, Have your say on 4 May; key dates loom for Ashford borough and parish elections, Work to begin on Reptons copper beech tree, New virtualShoppingGuide forresidents and businesses in AshfordandTenterdengoes live this week, An update on Ashford Borough Council's Corporate Property portfolio, Businesses need to act on new NHS COVID-19 app, Moving Forward for Kent campaign is launched, Ashford businesses invited to apply for EU funding. Run by Volunteers and powered by Alaveteli. request, please find attached our response. Refuse collection operations costs and missed bins, Data Protection Impact Assessment - council tax, Communications & Information relating to an Event. Current holders of a garden waste collection service can request further containers at additional cost. If you do not have an account you can . The council reserves the right to withdraw the service without any customer default by giving a specified period of notice of 28 days. software or data resulting from this e-mail If you have received this You do not have to renew your subscription but please be aware that if you do NOT renew your subscription, your garden waste will no longer be collected and you may have to give back your brown bin. request. If weve missed your bin for collection let us know. Waste Collections Update - Tuesday 13 December. software or data resulting from this e-mail If you have received this Therefore, if a gardenwaste bin isplaced outside a property that has not registered for it, will not be emptied. 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